Priority Life Care

To whom it may concern: I am very disgusted in how Marion Woods home turned out after so many nice staff I met quit. There are very few staff now because of the salary and being overworked due to shortage of hand. I am trying to get my mom to move out of there after living there with her for one year and one month as a guest. The experience there was horrible when I visited mom in 2021. I don’t know where to begin. I was not supposed to get a rent raise of 8% after staying with mom a year but got it six months before and the manager of the place couldn’t help mom to remove the rent increase. Mom was so upset that she cried over her rent being increased 8% also and gets increased every year. They are being taking advantage of with the increase of rent and the controlling of the food. The food situation has gotten really bad in the sense that a lot of things are being removed from the menu and hardly anything left for one to choose from that many of the residents are going out food shop.

I moved my mother to Sterling Court. It was so bad. The staff was very rude and unfriendly. It was run down and poorly maintained. Leaks in roof with buckets in hallway and kitchen to catch the rain. Dirty carpet. Apartment cleaned three times in two months and that was after complaining numerous times. Cockroaches. Always promising to spray for bugs but never did. Bad food which you had to sit at a table and wait for an hour to be served. Then run out of food. Unsafe. Emergency doors jammed and blocked. A mess

The food is inedible and horrific. It is greasy and unhealthy. People are moving out left and right because of the food. It is awful. We do not eat there. The first two weeks we moved in it was decent and often good, then they had a huge budget cut and the food went way downhill. The facility is dirty. They advertise a heated pool and that is not true at all. The outside is not maintained. The fencing around the pool is rotting. The dryer vent is a major fire hazard, we have brought it up to many staff and they have done nothing. the washers and dryers are not in the rooms. We have a balcony that is full of mold and mildew. They are taking people whoa re mentally impaired and it is supposed to be independent living. They will cheat you every month on the bill so look over it carefully. They do not do month-to-month leasing, it is 6-month leases so then you are stuck. We cannot wait to move out.

My husband and I moved to Las Palmas in 2010. Then, I thought this place was everything I wanted (good food, a swimming pool, all that I had left). I've seen it all decline. Poor food quality, poor food preparation and presentation. I went to the pool yesterday and the water isn't heated anymore. I'm feeling disappointed and frustrated because our cost goes up, but services are less. I'm not getting what I pay for at all.

They are all very nice people and were friendly to my loved one! They can improve on everything ! We picked this community because, of the proximity, pricing, and I liked what they told me in the interview. They promised a lot more than they delivered.

When my Mother first lived here about 10 years ago, the establishment was run the way it should be run. Things changed each year after about 3 years to progressively worse. First German roaches invaded the place. I purchased everything I could to help my Mom's room. She finally moved out of it to another room. This year 2022 the place is short staffed. The food is below par, and sometimes if my 93 year old Mother is too ill to go to dining room, she gets her food and its cold. Her room sometimes isn't cleaned for several weeks. For the amount of money she pays, this is totally unexceptable. Something needs to be done, these elderly deserve comfort, good food and exceptional service. They have earned it. My Mom orders groceries so that she can fix meals when she can't make it to the dining room! That should NOT be necessary. I'm appalled at how this place has gone way downhill.

Housekeepers are way over worked. It's infested with bugs the food is not great and the lack of keeping employees is horrible. They don't have linen that is suppose to be provided if you have none. It's suppose to be independent living... it's not!! The place is horrible

Our family had experience with Atria and it did not meet the expectations and it just felt dark and dingy

At first this.was very well run. Since the latest merger with Atria things have become very much worse. Residents are treated with disrespect and like unreasonable people. Food has become poor and service is almost rare. New manager is not concerned about residents. She should be replaced before the ship sinks.

My mother moved in to Regency Residence in Port Richey Florida in [date removed]. Since then, the place has changed hands and it been a disaster. Not only for my mother, but most residents. There is no organization, no rules being followed and much more. Covid recently put the place on lockdown. No one wearing masks to help prevent spread. They are very short staffed. Every time I speak with my mother I get so upset that she is living in these conditions, especially with the amount of rent the people are paying. Prices are going up? For what? Bus for the Residence has had mileage cut from 12 miles to 5? It's very sad that residents who wanted to be in a nice place to live are not getting what they paid for. Broken elevators, broken front door for anyone to walk right in. No one at front desk most of the time. Someone has dropped the ball!

I would never recommend this facility. We were working with them for a long time and right at the end when we needed to move my loved one they said they could not help us an pulled the plug, we were shocked. They were very disorganized and it was just overall a terrible experience.

I would recommend you don't go to this community. We ended up having to provide care and bathing assistance for my loved one instead of the community. I ran the sweeper in my loved one's room, as the staff wasn't cleaning the room. They served turkey to my loved one three nights in a row. We ended up moving my loved one out of the community as they weren't holding up their end of the agreement. I didn't see any activities going on in the memory care unit. The administration was available and they only addressed the concerns the family had once.

Do not place your loved ones in this building. The staff is very rude all management including [name removed] the nurse and her friend [name removed] are nasty rude they do not take care they don't want to help the staff they are not nice and their doctor on board [name removed] is a joke. [name removed] and [name removed] are very lazy they lie constantly are we Management in there that has respect is [name removed].. you walk into the activity room the carpets are filthy and they smell like pee they have not changed their furniture they're soaked in urine.

First floor rooms flood and nothing has been done to stop it. There are roaches in the hallways and dining room. At least three rooms have bed bugs.

Unfortunately Poet's Walk was not a good fit for our loved one, the friendliness of the aids were great but when it came to the day to day staff and management that really did vary.

We were very disappointed in our experience. I explained what we needed and they gave me a price and they said they would re evaluate after 30 days and they ended up marking the price way up. We had to leave because it was too expensive.

Unless you are RICH RICH RICH this is not the place for you. Almost [fee removed] for a studio - get real people. How are older people supposed to live in a decent place when a senior on limited income.

I would not recommend this community to others. I was made promises that the community did not keep. Overall this was a horrible experience. I initiated a conversation with the staff and they were quick to call back. The food was not good at all and nothing was fresh it was all canned and processed.

The cleanliness of the grounds were okay, the friendliness of the staff really depended on who you talked to. It was just not a good experience, our loved one had dementia and was combative at times, however this facility did not know how to handle it.

Horrible place to put a loved one. You can literally smell urine and feces in the place. Very unsanitary. Nurses abd staff seem inpatient and overworked. Free month and deals means poor service.. Look elsewhere.