Priority Life Care

My mother has been at Brentwood since 01/2017, my nephew got guardianship at that time, my brother and I don't get along, at all so my brother set up a very short list of visitors for my mom which didn't include me. That's O.K. I got a court order to visit my mother but my wife can't nor can any of mom's friends. I understand this has nothing to do with Brentwood and their services but I'm getting to that.( Some ) of the people at the front desk are very unfriendly, I have a court order to see my mother and the front acts rude. One lady told me there was nobody living there by the name given, even though I had been visiting her for better than a month. I was offended by her lying to me and I told her I didn't appreciate her lying to me, she replied , That's what they are paid for, I told her , no politicians are paid for doing that and not her. Up on memory care I've seen a resident tell one of the employees she was hungry and this girl yelled at her, I didn't like that, I seen a resident ask to go out side, many times , he was told no, although i'm sure they take memory care people out side, but how often? I was trying to talk to my mother one time and the nurse turned her music so loud residents couldn't hear TV and I had a problem talking with my mother sitting just a couple feet from me. These people that is suppose to be watching the residents are busy with their phones and talking to other employees. Maybe that's why my Aunt, who also lives there fell and got a nasty bump on her head and a bad bruise on her arm. I guess of all of this what most concerned me the most is that employee raising her voice at a resident for nothing more than saying she's hungry. That's sad! I'm going for guardianship over my mother and the first thing I'm going to do is to bring mom home! These people at Brentwood seem to have no passion for the elderly.

My experience here has been okay. I find the meals are very bland, not properly cooked, and they make repetitive meals. Plenty of residents feel the same about the meals. If they could use more spices and variety it would be better. The person in charge of the activities does their best at planning it but it is not the kind I enjoy and not many residents are participating. My apartment has a kitchenette with a refrigerator, sink, and cabinets. They should come with microwaves too.

Always short staffed..and they tell my family member that..then..shes afraid to ring bell for help because she doesnt want to bother them. She told us she rang bell for help and took sometimes more than an hour to get help...thank goodness she wasnt on the floor from a fall!! Nurses said that never happens when we talked to them so we rang her bell....low and behold...48 min later they came...TERRIBLE!!! I cleaned and disinfected her bathroom..idk when or how often they clean them but was horrible. I emptied her overflowing garb cans numerous times. They train people off the street to be a MED TECH. Nurses do not pass medication which is very concerning. only 4 staff members to take care of the entire building. Towels and washcloths brown stained and disgusts our family member. All we hear is WERE SHORT STAFFED...the nurse on duty told me WERE SHORT AND IM DOING AIDE WORK AND MINE..wow..thats what we want to hear. I worked many yrs in nursing in a nursing home...I can see what goes on. Do your homework...for what you pay I dont think the care is worth it... Dont let the beautiful building fool you.

I truly felt that Lynn was approaching this of I were buying a car rather than selecting a residence to my father. She never asked what my dad was interested In but told me about activities. When I responded that my dad wouldn't do that she replied 'you never know'. I never saw a room type he was getting but instead other larger rooms. When it came to price my healthy 86 yo father would have $350/ month med added cost and $740/ month personal care add on. I felt like the facility was too fake and not a fit for my dad.

Did not care for facility. Needs renovated. Marcia was wonderful though. not the place for our mom.

It's great on everything, but the food. The food is terrible! It's not prepared right, and it's so bad, that we may have to move. When we came and toured, we ate there three times and it was great. The chef left and they hired a new chef and everyone complains. They need to pay for a better chef. The portions are so small, it's not enough, and she doesn't eat that much to start with. The place is clean and the people are great. The rooms are nice, but there is no room for a kitchen or anything to cook on, even for an emergency. They serve breakfast by eight o' clock and that's too early, then lunch is at 12:30 and dinner is at 5:30 and they are much to close together. Everyone complains about it, and they don't seem to care to fix it.

The first 90 days of "care" as sold were not delivered as promised. Although the administrator promised particular services, the commitment was not conveyed to the care staff. Communication from the corporate office to correct the past errors was surly and transactional. More attention has been given to the wall paper, paint and rugs, rather than improving the food choices. On the positive side, there are many activities. My family member enjoys the variety of choices and the company of the residents and staff.

Jennifer Andrews was nice, but they will not accept Medicaid clients.

In the beginning it wasn't bad, it was kind of decent but then the level of care really dropped and he got dperessed so that's why we moved my father. The last time we went there and we finally decided to move him, we went and we walked in the room and his room smelled really bad, like old man smell. I walked in the door and said "Oh we need to open up some windows!" The smell just hit you. They weren't washing his clothes, he would go down and eat and come back to his room and lay down until it was time to eat again. It was the same things every day and when we asked him what he had bene doing he told us there was nothing to do there.

We chose this community because the Alzheimer area is new and was very secure during our visit. We paid $5,600 dollars and my father was only there two days. He got out and ended up in a local hospital. We thought this location was really safe and secure but my father proved our thoughts to be wrong. We are now talking to them about getting some of our money refunded and they do not call back. This happened over a month ago and we have yet to receive a callback about any refund. We are very disappointed in this community and would not recommend it to anyone. We thought we would be at ease with my father’s care and we ended up worrying more.

The community is nice as it was set out to be however I feel like the corporate angle of things are not going well. I have only been here for a few month and they have had a few managers a lot of turn over in the dining area and some of the people from the cleaning people have left also. Some of them have been replaced but it seems worse off than before they left. The level of getting things done is not good right now. They have the opportunity to be a great place it is just that the management is not up to par at this time.

Hasn't changed a bit even after over 1 year of my complaining. Still no call help monitoring assist button that work. So if my Mom needs help as she is in a wheelchair, she just has to wait until someone hears her yelling for help. Sad, Sad. The owners just don't want to get a working monitoring help system button and responders. They just don't care even after they promised me last year they were getting a new system. Some times there are only 2 aides working per shift for all those patients. Think twice before putting your loved one in that place.

My mom has been here for over a year or so. And all I hear is bad things about this place . I live in FLORIDA and I have a full time job here . I do have siblings that live close by but they can't help out . I'm in a pickle right now ! I love mom so much going to see her in August to surprise her for her 87th birthday. Going to get her a new bed for her back. Just wondering,. Is It a waste of time or should I just take her with me to get better care. She is meek and kind to everyone there. What should I do. HELP. Please give me your Input on my situation. Thank you. [name removed] Daughter

If you want a place where the nurses treat the family like they are bothering them, where the staff will blatantly lie to you, then this is the place for your loved one!! We were lied to about them checking on my MIL after she fell while on the phone with us. The aid said she checked on her but didn't. They administered medication incorrectly & lied about it. You pay all that money and get that kind of care. The staff very rarely smiles. We've moved to a place where the staff not only smiles, but interacts & cares for the residents. So glad we're out of there.

Mom there for 1 month. Still no one answers her call button when she needs to go to bathroom. SO understaffed. Those that work there are wonderful, but they can only do so much for 55 patients. 2 aids and 1 med tech per night. Sad. for all the money we pay, it's sad. THey say they are in transition with staff but now the patients have to suffer. When will it get better. I would like to know. THink twice about going there. or you will regret it.

Mom is safe there and able to get assistance from a call button. Sometimes it takes too long. The food has gone downhill. A corporate dietician determines meals. Now using a menu system. No written menu. Witnessed nursing aides telling residents what is on menu, 2 main choices with alternative being a hotdog, hamburger or deli sandwich. Last time I saw mom eating one of their sandwiches the bread was so stale she was having difficulty holding the sandwich without it falling apart. One night they were offered entrees of pizza or turkey pot pie (Amish style). Mom chose the pizza as did the other 2 ladies and a side salad. The salad bowl was very small, the size of a desert bowl you may see at a all you can eat place. The pizza was 1/2 of a frozen personal size pizza,served cold and cold after reheating. All ladies complained. One telling me the food there is lousy and wont do any good to complain. "Dietician" is not providing balanced meals. Diebetics shouldnt be having a meal of carbs and lettuce. Normal dining room staff gone, aides taking meal orders, serving and cleanup. Think there is a staffing issue. No Director yet. And management team changes. 2 people have been there for the time my mom has been there. Others in nursing, overall Director, Activities Director, and Marketing Director have changed several times. Problems with coordination of medications between facility and OMnicare has not been resolved after repeated attempts with both parties. And mom is being charged for their mistakes. Have had issues making sure mom's care has been provide correctly from the beginning. Mom had no running water to take a shower and then no hot water in first week. One aide has been repeatedly rude to mom, one ignored moms page when she fell recently and was standing outside her door, one pulled off mom's sheets from her bed as a way of encouraging mom to walk to her meals and returned them without laundering them. More and more problems. With the change in personnel in critical positions, difficult. They also keep all records manually including contact info. Have repeatedly contacted me on the wrong phone number. No database or central computer system for patient records. Have witnessed staff working on records like it was an urgent project. Should be done daily. Moms laundry is not done weekly like she is paying for it to be done. What I have heard from other family members, they have transferred family members to Broadmore becuase of the same thing happening elsewhere. When I read positive reviews I can only assume that family members are not there enough to witness these things or the resident simply doesnt speak up. Someone at mom's table last night told me the food is lousy and doesnt do any good to complain. She ate her pizza cold. Horrible! For rent well over $3000 plus a care package, residents should be offered better meals at the very least.

The food is horrible and the portion sizes are small. My parents have both lost at least 20 pounds since living there. The cook needs to be replaced and they need to get a new source for food. Thanksgiving was a joke. For the price they are paying I would expect top notch food. One of the girls working there needs to have a dress code. She looks like she's been working the streets.

Care services are misrepresented. Information provided by the manager relative to ability to care for my Mother was not accurate. Coordinated services to move Mom from the hospital back to East Lake were horrible. Left in the ambulance for hours returning to East Lake was unbelievable. No medicine, no hospital bed and no personal care components were ready. We had contracted with a local Nursing Home following Mom's last hospital visit but were convinced by the East Lake Manager that they were more than capable of managing her care, obviously not true. Mom died later that night.

The facility is beautiful and clean, but staff can be curt and short to clients who are having adjustment difficulties. More importantly, their nursing staff are undertrained and are definately not equipped to recognize or respond to medical emergencies. When my mom became critically ill, staff did not monitor her vital signs and totally underestimated the severity of her illness, resulting in my mother not receiving the care she needed.

Went here from motel/hotels, I figured with the meals included and rent I might be better off. House keeping is bad. When one of them is sick or on vacation there is no coverage. The meals are mostly bad, one of the cooks said he could not believe some of the stuff they serve!! They have been told numerous times about a server, [name removed], and she is still there. Most of the night shift won't work with her. Is that anyway to operate a dinning room?