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At Priority Life Care communities, residents receive supportive services in a setting where dignity, respect, and compassion are at the center of every patient to caretaker interaction. To help residents live “The PLC Life,” communities offer special programming to enrich the mind, body, and soul, as well as dining programs where every day is a culinary experience. With 55 communities currently offered, this family-owned senior care group is ready to help community members live fulfilling lives in independent living, assisted living, and memory care communities. Priority Life Care has earned an average rating of 4.1 of 1,844 reviews.

8.0

Review Score

1,844 reviews
55 communities
Starting from $X,XXX/mo
1 community video

Priority Life Care community listings

Showing 55 communities
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University Pines by Sky Active Living

8991 University Parkway, Pensacola, FL 32514

Starting at$X,XXX+ monthly
Photo of University Pines by Sky Active Living
9
9 Photos available
4
4 Floor plans available
9.5
Review Score
92 reviews

I have challenges with their accounts and billing so it took them a few months to get resolved but other than that I had an overall positive experience.

Provides: Independent Living

University Pines provides a fulfilling, independent lifestyle in a welcoming environment. Located on beautiful grounds in a quiet corner of Pensacola, we enjoy an average temperature of 61 degrees, and so will you. Residents also appreciate the convenience of being just minutes from shopping,...

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Celebration Villa of Exeter

9 Colin Ct, Reading, PA 19606

Starting at$X,XXX+ monthly
11
11 Photos available
9.4
Review Score
35 reviews

Let me start by saying, you will never find any perfect place. No one will take care of your loved one the way you do. But, overall the staff seems pleasant and the care is adequate. The overall appearance...

Provides: Assisted Living, Memory Care

Welcome to Celebration Villa of Exeter, located in Reading, Pennsylvania, offering an exceptional personal care community that provides senior living options for seniors.Celebration Villa has been caring for residents for 23 years and is now serving 2nd generation residents by 3 of our associates...

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Cherry Laurel by Sky Active Living

1009 Concord Road, Tallahassee, FL 32308

Starting at$X,XXX+ monthly
7
7 Photos available
4
4 Floor plans available
9.2
Review Score
56 reviews

It has been a very wonderful experience for me, living here at Cherry Laurel. It is with profound regret that I shall be leaving here on [date removed], to my home in Ontario, Canada. I wish blessings for...

Provides: Independent Living

Cherry Laurel provides a fulfilling, independent lifestyle in a welcoming environment. Located in a picturesque corner of Tallahassee, you'll be charmed by our caring staff and beautiful facilities. As much as our residents love our quiet community, they also appreciate the convenience of being...

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Celebration Villa of Dillsburg

153 Logan Rd, Dillsburg, PA 17019

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
31 reviews

They were extremely helpful & caring staff. [name removed] in the administrative office was very helpful, friendly & professional. One gentleman (I forget his name, but on the marketing end) visited Mom on...

Provides: Assisted Living

Providing Assisted Living to the Dillsburg area, come see us!

Celebration Villa of Chippewa

104 Pappan Business Dr, Beaver Falls, PA 15010

Starting at$X,XXX+ monthly
12
12 Photos available
9.1
Review Score
53 reviews

The staff at Celebration are very friendly and caring. They take excellent care of my father-in-law and are tolerant and patient with him when he becomes stubborn and demanding. During holidays and weekends...

Provides: Assisted Living, Memory Care

We are accepting new residents and are doing whatever possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always.We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re...

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Venetian Gardens by Sky Active Living

1450 Venice East Boulevard, Venice, FL 34292

Starting at$X,XXX+ monthly
12
12 Photos available
30
30 Floor plans available
9.1
Review Score
126 reviews

Best thing is the other residents---they are friendly, bright, and engaged in life, unlike the last two residences I was in. Worst thing is lack of healthy food choices. Food is good but doesn't work if you...

Provides: Independent Living

The Venetian Gardens provides a fulfilling, independent lifestyle in a welcoming environment. Built on beautifully landscaped grounds in the heart of Venice, you'll love the elegant grace of our facilities and the charm of our new community. Our Venetian residents enjoy the convenience of being...

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Celebration Villa of Summit Hills

2625 Legends Way, Crestview Hills, KY 41017

Starting at$X,XXX+ monthly
8
8 Photos available
5
5 Floor plans available
9.1
Review Score
44 reviews

Celebration Villa of Summit Hills has a caring and helpful staff. They are very friendly too. The room sizes and amenities offered are good.

Provides: Assisted Living, Memory Care, Independent Living

Atria Summit Hills is a warm, welcoming community with all the comforts of home. Our goal is an environment where older people thrive and where adult children feel secure their parents are protected and fulfilled. Relax on a shaded patio, in the study or library, or socialize in our large...

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Celebration Villa of Hearthstone

3415 Southwest 6th Avenue, Topeka, KS 66606

Starting at$X,XXX+ monthly
13
13 Photos available
11
11 Floor plans available
9.1
Review Score
48 reviews

5 for all! Very helpful and friendly staff. They remember details about every residents there plus their families. It makes it feel more homely.

Provides: Assisted Living, Memory Care, Independent Living

Atria Hearthstone East in Topeka is a senior community with a warm, family-style atmosphere. The beautiful, three-acre campus—shared with Atria Hearthstone West—offers lovely area for walks and for relaxing with friends. Atria Hearthstone East is conveniently located to nearby shopping malls,...

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Independence Court of Hyattsville

5821 Queens Chapel Road, Hyattsville, MD 20782

Starting at$X,XXX+ monthly
24
24 Photos available
3
3 Floor plans available
8.9
Review Score
38 reviews

I really liked the cleanliness, friendliness, and the quality of care that my mom received while she was there. An improvement would be to provide beds with rails or some sort of cushions to help prevent...

Provides: Assisted Living, Memory Care

Independence Court of Hyattsville is an elegant assisted living home that is available to residents who are looking for a peaceful place to live. This community offers its residents access to the historic city of Hyattsville, MD. Guests of the residents of this community will find that they have...

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Celebration Villa of Highland Crossing

400 Farrell Drive, Fort Wright, KY 41011

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
8.9
Review Score
63 reviews

We had a positive experience with the facility. The problem was my sister did not want to work with her doctors and passed away. We were very thankful for the after hours resident ambassador who checked her...

Provides: Assisted Living, Independent Living

Celebration Villa is a senior living community with Independent Living and Assisted Living. We are located on 12 park-like acres, just minutes from downtown Cincinnati. Residents can expect a vibrant and social atmosphere where you can live amongst your peers. We believe life should be celebrated...

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Celebration Villa of South Hills

5300 Clairton Boulevard, Pittsburgh, PA 15236

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
8.8
Review Score
46 reviews

I would rate it 5 across the board. My dad was happy there and my family and I were pleased with the care he received. Yes, we would recommend this community to other families. And my thanks to the service...

Provides: Assisted Living

Nestled within the South Hills suburb of Baldwin Borough, Celebration Villa of South Hills is a vibrant community designed to help older people enjoy the benefits of an active lifestyle – and experience greater well-being.This inviting residence offers a selection of studio and one-bedroom...

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Poet's Walk San Antonio

5438 Presidio Pkwy, San Antonio, TX 78249

Starting at$X,XXX+ monthly
14
14 Photos available
4
4 Floor plans available
8.8
Review Score
39 reviews

Newer on-site leaders are very engaged and are working to make operations even better. Caregivers are kind and always helpful. Room sizes are large and house what the residents need. They work to keep...

Provides: Memory Care

Poet’s Walk was purpose-built for residents with memory impairments. The entire community is secure and shaped in a rectangle figure 8. This design gives residents the freedom to explore. Our community also has 2 inner courtyards and one outer courtyard. Residents enjoy this freedom of going...

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Brentwood at Elkhart Independent Living

3600 E Bristol St, Elkhart, IN 46514

Starting at$X,XXX+ monthly
10
10 Photos available
8.8
Review Score
19 reviews

I would tell them they have a great community there. She enjoyed every minute she had there. Along with field trips and activities. I just wished we could have moved her in sooner.

Provides: Independent Living

Brentwood at Elkhart is an independent senior living community in Elkhart, Indiana. Elkhart is a historic and charming town with a small town atmosphere near three major cities. Conveniently located just a short drive from Chicago, Indianapolis and South Bend, Elkhart offers peaceful and tranquil...

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Celebration Villa of Allison Park

2224 Walters Rd, Allison Park, PA 15101

Starting at$X,XXX+ monthly
14
14 Photos available
8.8
Review Score
47 reviews

My husband's brother stayed there for 4 months and then returned home. The staff was friendly and capable. He did not have a phone or a tv in his room. He did have a single room with own bathroom. This was...

Provides: Assisted Living

We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re interested in learning more or want to get your Virtual Tour set up let us know. We look forward to you experiencing Celebration Villa of Allison Park without having to leave your home!Celebration Villa...

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Aspen Ridge

1261 Village Parkway, Gaylord, MI 49735

Starting at$X,XXX+ monthly
12
12 Photos available
8.7
Review Score
13 reviews

Staff is very responsive to needs. Administration were helpful and worked well with family. Apartment was nice. Activities were appropriate for capabilities of residents. Food is always an issue but variety...

Provides: Assisted Living, Memory Care

There are some families who might be interested in reading about Aspen Ridge, which is a friendly retirement community located in Bend. Many people throughout Oregon may be wondering where their parents should go during their golden years. The staff at Aspen Ridge will be ready to help take on...

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Celebration Villa of Nittany Valley

150 Farmstead Ln, State College, PA 16803

Starting at$X,XXX+ monthly
11
11 Photos available
8.7
Review Score
15 reviews

We had a rough start adjusting & they seemed to get lost/forgotten by the busy staff. But I stayed an advocate for them to get them the needed attention that they were not always willing to ask for. Most of...

Provides: Assisted Living, Memory Care

Lease by October 29 and get $1,000 off your rent for the first three months. THAT’S A SAVINGS OF $3,000!*We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and...

... Read more

Regency Residence by Sky Active Living

6711 Embassy Boulevard, Port Richey, FL 34668

Starting at$X,XXX+ monthly
13
13 Photos available
5
5 Floor plans available
8.7
Review Score
70 reviews

Facility is going through updates right now, new furniture, flooring all very nice, looking modern. Staff is wonderful, they all get along well and are very helpful to each other. It was the admin staff and...

Provides: Independent Living

Regency Residence provides a fulfilling, independent lifestyle in a welcoming environment. Just one mile east of the Gulf of Mexico, you'll love everything that Regency Residence has to offer. We're close to shopping, dining opportunities, entertainment and three major hospitals within a...

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Poet's Walk Leesburg

102 Desmond Plaza SE, Leesburg, VA 20175

Starting at$X,XXX+ monthly
11
11 Photos available
8.6
Review Score
26 reviews

Excellent location to place your loved one! We would absolutely recommend this community to other families based on the experience so far.

Provides: Memory Care

Poet’s Walk Leesburg, A Spring Hills Memory Care Community in Leesburg, VA is located in Loudoun County. Residents of Poet’s Walk, A Spring Hills Memory Care Community enjoy private suites with private showers. Our Fresh Approach to Memory Care together with our outstanding senior housing, allows...

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Eagleview Landing

650 Stockton Drive, Exton, PA 19341

Starting at$X,XXX+ monthly
17
17 Photos available
14
14 Floor plans available
8.6
Review Score
17 reviews

We had a good experience at eagle view, but my dad passed away in [date removed]. They were very compassionate about it. I know some folks had issues but I did not really experience that. Only a couple of...

Provides: Assisted Living, Memory Care

Introducing Eagleview Landing, the newest senior living community in Exton, PA. The location just outside Philadelphia, Pennsylvania is close to perfect. The comfort of Independent Living, Personal Care and Memory Care is reassuring. And the luxury? Isn't that always nice? Eagleview Landing is...

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Celebration Villa of Martinsburg

200 Gloucester Dr, Martinsburg, WV 25401

Starting at$X,XXX+ monthly
8
8 Photos available
8.6
Review Score
29 reviews

The facility is very nice and the staff are very friendly. I will be honest to say that the cost of everything for this type of care still shocks me how high it is. I think the overall experience for her is...

Provides: Assisted Living

We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always.We are now offering Virtual Tours of our communities via Skype, Zoom and Google Duo. If you’re...

... Read more

Celebration Villa of Shippensburg

129 Walnut Bottom Rd, Shippensburg, PA 17257

Starting at$X,XXX+ monthly
13
13 Photos available
8.5
Review Score
51 reviews

My husband and I placed my mother in law in celebration villa. They walked us through the process and answered any questions we had. Very clean facility with lots of activities. Staff is very helpful and I...

Provides: Assisted Living

Celebration Villa of Shippensburg may have a new name- but we still offer the same exceptional care for your loved one!We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our...

... Read more

Poet's Walk Warrenton

33 Woodlands Way, Warrenton, VA 20186

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
8.4
Review Score
21 reviews

What we like the most about the community is that the staff members know each resident's name including their requests when nonverbal. I've been very impressed. Their medical staff is great

Provides: Memory Care

Poet’s Walk Warrenton, A Spring Hills Memory Care Community in Warrenton, VAis located in Fauquier County. Residents of Poet’s Walk, A Spring Hills Memory Care Community enjoy private suites with private showers. Our Spring Cottage Memory Care Environment includes supervised excursions to nearby...

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Celebration Villa of Manresa

85 Manresa Road, Annapolis, MD 21409

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
8.4
Review Score
42 reviews

Staff members are very friendly and more importantly very patient with the elderly I noticed on several accounts know the patience with residents inability to communicate effectively and ensure when walking...

Provides: Assisted Living

Celebration Villa of Manresa is an assisted living community in Annapolis, Maryland. At Celebration Villa, our focus is to support our residents’ independence and overall wellness. We treat all residents as respected members of our family. We understand the importance of our residents having a...

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Celebration Villa of York

2405 Knob Hill Rd, York, PA 17403

Starting at$X,XXX+ monthly
5
5 Photos available
8.3
Review Score
38 reviews

Caring and family oriented. Very welcoming to the residents. They work to include folks and help them adjust to their new environment.

Provides: Assisted Living

Offering both IN-PERSON TOURS and VIRTUAL TOURS of our Community!Whether from the comfort of your own home, or with us in-person, we look forward to you experiencing our community & meeting our family at Celebration Villa of York.Located in charming and historic York, Pennsylvania, our senior...

... Read more

Celebration Villa of Mid Valley

67 Sturges Rd, Peckville, PA 18452

Starting at$X,XXX+ monthly
10
10 Photos available
8.2
Review Score
20 reviews

Overall. Staff seem to know my mom & care about her, it's a good home for advanced dementia & memory care. But it is less residential-like & more of a hospital-like feel than some homes that have AFH-side &...

Provides: Memory Care

Lease by October 29 and get $1,000 off your rent for the first three months. THAT’S A SAVINGS OF $3,000!*We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and...

... Read more
Viewing 1-25 out of 55 communities

Community videos

View the Priority Life Care lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Priority Life Care welcomes its residents home.

TerraBella Rock Hill

Take a virtual tour of Carolina Gardens at Rock Hill in Rock Hill, SC
Take a virtual tour of Carolina Gardens at Rock Hill, a maintenance-free pet friendly Assisted Living and Memory Care community located in Rock Hill, SC. To schedule a live tour, contact a local senior living advisor.

1 min December 23, 2022

Reviews
for Priority Life Care

8.0
Review Score
1,869 reviews

Review Score

1,869 reviews
8.0

Out of 10


5 star

53%

4 star

29%

3 star

9%

2 star

5%

1 star

6%

A Place for Mom has scored Priority Life Care with 8 out of 10 using our proprietary review score based on 380 reviews in the last 2 years. Over all time, Priority Life Care has 1,869 reviews with an average "overall experience" of 4.1 out of 5.

Overall Experience
986
528
163
82
110
Date Submitted
110
211
380
Reviewer
319
1,128
374
25
Care Received
763
702
403
1741-1760 of 1869 reviews
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2.0
Charles Conn - Family/Friend
Memory Care
July 13, 2017
Know who's caring for mom!

My mother has been at Brentwood since 01/2017, my nephew got guardianship at that time, my brother and I don't get along, at all so my brother set up a very short list of visitors for my mom which didn't include me. That's O.K. I got a court order to visit my mother but my wife can't nor can any of mom's friends. I understand this has nothing to do with Brentwood and their services but I'm getting to that.( Some ) of the people at the front desk are very unfriendly, I have a court order to see my mother and the front acts rude. One lady told me there was nobody living there by the name given, even though I had been visiting her for better than a month. I was offended by her lying to me and I told her I didn't appreciate her lying to me, she replied , That's what they are paid for, I told her , no politicians are paid for doing that and not her. Up on memory care I've seen a resident tell one of the employees she was hungry and this girl yelled at her, I didn't like that, I seen a resident ask to go out side, many times , he was told no, although i'm sure they take memory care people out side, but how often? I was trying to talk to my mother one time and the nurse turned her music so loud residents couldn't hear TV and I had a problem talking with my mother sitting just a couple feet from me. These people that is suppose to be watching the residents are busy with their phones and talking to other employees. Maybe that's why my Aunt, who also lives there fell and got a nasty bump on her head and a bad bruise on her arm. I guess of all of this what most concerned me the most is that employee raising her voice at a resident for nothing more than saying she's hungry. That's sad! I'm going for guardianship over my mother and the first thing I'm going to do is to bring mom home! These people at Brentwood seem to have no passion for the elderly.

Cleanliness

4

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


2.0
Anonymous - Family/Friend
Independent Living
February 16, 2017
Verified Review
The Food Needs Flavor and Variety

My experience here has been okay. I find the meals are very bland, not properly cooked, and they make repetitive meals. Plenty of residents feel the same about the meals. If they could use more spices and variety it would be better. The person in charge of the activities does their best at planning it but it is not the kind I enjoy and not many residents are participating. My apartment has a kitchenette with a refrigerator, sink, and cabinets. They should come with microwaves too.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
No name - Family/Friend
Assisted Living
August 1, 2016

Always short staffed..and they tell my family member that..then..shes afraid to ring bell for help because she doesnt want to bother them. She told us she rang bell for help and took sometimes more than an hour to get help...thank goodness she wasnt on the floor from a fall!! Nurses said that never happens when we talked to them so we rang her bell....low and behold...48 min later they came...TERRIBLE!!! I cleaned and disinfected her bathroom..idk when or how often they clean them but was horrible. I emptied her overflowing garb cans numerous times. They train people off the street to be a MED TECH. Nurses do not pass medication which is very concerning. only 4 staff members to take care of the entire building. Towels and washcloths brown stained and disgusts our family member. All we hear is WERE SHORT STAFFED...the nurse on duty told me WERE SHORT AND IM DOING AIDE WORK AND MINE..wow..thats what we want to hear. I worked many yrs in nursing in a nursing home...I can see what goes on. Do your homework...for what you pay I dont think the care is worth it... Dont let the beautiful building fool you.

Cleanliness

3

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Assisted Living
June 10, 2016

I truly felt that Lynn was approaching this of I were buying a car rather than selecting a residence to my father. She never asked what my dad was interested In but told me about activities. When I responded that my dad wouldn't do that she replied 'you never know'. I never saw a room type he was getting but instead other larger rooms. When it came to price my healthy 86 yo father would have $350/ month med added cost and $740/ month personal care add on. I felt like the facility was too fake and not a fit for my dad.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Assisted Living
September 1, 2015

Did not care for facility. Needs renovated. Marcia was wonderful though. not the place for our mom.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Independent Living
May 22, 2014
Verified Review
It's great on everything, but the food. The food is terrible!

It's great on everything, but the food. The food is terrible! It's not prepared right, and it's so bad, that we may have to move. When we came and toured, we ate there three times and it was great. The chef left and they hired a new chef and everyone complains. They need to pay for a better chef. The portions are so small, it's not enough, and she doesn't eat that much to start with. The place is clean and the people are great. The rooms are nice, but there is no room for a kitchen or anything to cook on, even for an emergency. They serve breakfast by eight o' clock and that's too early, then lunch is at 12:30 and dinner is at 5:30 and they are much to close together. Everyone complains about it, and they don't seem to care to fix it.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

5

Value for Cost

2


2.0
Gustav Plankenhorne - Family/Friend
Memory Care
April 18, 2014
Over priced , Under Delivered on Service

The first 90 days of "care" as sold were not delivered as promised. Although the administrator promised particular services, the commitment was not conveyed to the care staff. Communication from the corporate office to correct the past errors was surly and transactional. More attention has been given to the wall paper, paint and rugs, rather than improving the food choices. On the positive side, there are many activities. My family member enjoys the variety of choices and the company of the residents and staff.

Cleanliness

2.5

Friendliness

4

Care Services

1.5

Activities

5

Value for Cost

1


2.0
A Place For Mom Customer - Toured community
Independent Living
December 13, 2013
Verified Review
Jennifer Andrews was nice, ...

Jennifer Andrews was nice, but they will not accept Medicaid clients.

Cleanliness

2

Friendliness

4

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
October 2, 2013
Verified Review
Level of care dropped

In the beginning it wasn't bad, it was kind of decent but then the level of care really dropped and he got dperessed so that's why we moved my father. The last time we went there and we finally decided to move him, we went and we walked in the room and his room smelled really bad, like old man smell. I walked in the door and said "Oh we need to open up some windows!" The smell just hit you. They weren't washing his clothes, he would go down and eat and come back to his room and lay down until it was time to eat again. It was the same things every day and when we asked him what he had bene doing he told us there was nothing to do there.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Very Displeased - Family/Friend
Memory Care
June 17, 2013
Verified Review
Escape

We chose this community because the Alzheimer area is new and was very secure during our visit. We paid $5,600 dollars and my father was only there two days. He got out and ended up in a local hospital. We thought this location was really safe and secure but my father proved our thoughts to be wrong. We are now talking to them about getting some of our money refunded and they do not call back. This happened over a month ago and we have yet to receive a callback about any refund. We are very disappointed in this community and would not recommend it to anyone. We thought we would be at ease with my father’s care and we ended up worrying more.

Cleanliness

5

Friendliness

5

Care Services

0.5

Activities

3

Value for Cost

0.5


1.5
Daniel D - Resident/client
Independent Living
March 24, 2022
Verified Review
INteresting levels

The community is nice as it was set out to be however I feel like the corporate angle of things are not going well. I have only been here for a few month and they have had a few managers a lot of turn over in the dining area and some of the people from the cleaning people have left also. Some of them have been replaced but it seems worse off than before they left. The level of getting things done is not good right now. They have the opportunity to be a great place it is just that the management is not up to par at this time.

Cleanliness

3.5

Friendliness

4.5

Meals & Dining

1

Care Services

1

Activities

2

Staff

3

Value for Cost

1


1.5
Guess Who Elmcroft people? - Family/Friend
Assisted Living
September 8, 2019
understaffed and no call responder system that actually works

Hasn't changed a bit even after over 1 year of my complaining. Still no call help monitoring assist button that work. So if my Mom needs help as she is in a wheelchair, she just has to wait until someone hears her yelling for help. Sad, Sad. The owners just don't want to get a working monitoring help system button and responders. They just don't care even after they promised me last year they were getting a new system. Some times there are only 2 aides working per shift for all those patients. Think twice before putting your loved one in that place.

Cleanliness

2.5

Friendliness

4

Care Services

2

Activities

4

Value for Cost

1.5


1.5
Diane Pitcher - Toured community
Assisted Living
June 26, 2019
Mom

My mom has been here for over a year or so. And all I hear is bad things about this place . I live in FLORIDA and I have a full time job here . I do have siblings that live close by but they can't help out . I'm in a pickle right now ! I love mom so much going to see her in August to surprise her for her 87th birthday. Going to get her a new bed for her back. Just wondering,. Is It a waste of time or should I just take her with me to get better care. She is meek and kind to everyone there. What should I do. HELP. Please give me your Input on my situation. Thank you. [name removed] Daughter

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.5
Anonymous - Family/Friend
Memory Care
June 25, 2019
Do not move your loved ones here

If you want a place where the nurses treat the family like they are bothering them, where the staff will blatantly lie to you, then this is the place for your loved one!! We were lied to about them checking on my MIL after she fell while on the phone with us. The aid said she checked on her but didn't. They administered medication incorrectly & lied about it. You pay all that money and get that kind of care. The staff very rarely smiles. We've moved to a place where the staff not only smiles, but interacts & cares for the residents. So glad we're out of there.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.5
unhappy - Family/Friend
Assisted Living
May 20, 2018
very dissappointed

Mom there for 1 month. Still no one answers her call button when she needs to go to bathroom. SO understaffed. Those that work there are wonderful, but they can only do so much for 55 patients. 2 aids and 1 med tech per night. Sad. for all the money we pay, it's sad. THey say they are in transition with staff but now the patients have to suffer. When will it get better. I would like to know. THink twice about going there. or you will regret it.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.5
NeededInfo - Family/Friend
Assisted Living
January 10, 2018
Verified Review
Beware, Minimal Staffing, Horrible Food Service, Mixups

Mom is safe there and able to get assistance from a call button. Sometimes it takes too long. The food has gone downhill. A corporate dietician determines meals. Now using a menu system. No written menu. Witnessed nursing aides telling residents what is on menu, 2 main choices with alternative being a hotdog, hamburger or deli sandwich. Last time I saw mom eating one of their sandwiches the bread was so stale she was having difficulty holding the sandwich without it falling apart. One night they were offered entrees of pizza or turkey pot pie (Amish style). Mom chose the pizza as did the other 2 ladies and a side salad. The salad bowl was very small, the size of a desert bowl you may see at a all you can eat place. The pizza was 1/2 of a frozen personal size pizza,served cold and cold after reheating. All ladies complained. One telling me the food there is lousy and wont do any good to complain. "Dietician" is not providing balanced meals. Diebetics shouldnt be having a meal of carbs and lettuce. Normal dining room staff gone, aides taking meal orders, serving and cleanup. Think there is a staffing issue. No Director yet. And management team changes. 2 people have been there for the time my mom has been there. Others in nursing, overall Director, Activities Director, and Marketing Director have changed several times. Problems with coordination of medications between facility and OMnicare has not been resolved after repeated attempts with both parties. And mom is being charged for their mistakes. Have had issues making sure mom's care has been provide correctly from the beginning. Mom had no running water to take a shower and then no hot water in first week. One aide has been repeatedly rude to mom, one ignored moms page when she fell recently and was standing outside her door, one pulled off mom's sheets from her bed as a way of encouraging mom to walk to her meals and returned them without laundering them. More and more problems. With the change in personnel in critical positions, difficult. They also keep all records manually including contact info. Have repeatedly contacted me on the wrong phone number. No database or central computer system for patient records. Have witnessed staff working on records like it was an urgent project. Should be done daily. Moms laundry is not done weekly like she is paying for it to be done. What I have heard from other family members, they have transferred family members to Broadmore becuase of the same thing happening elsewhere. When I read positive reviews I can only assume that family members are not there enough to witness these things or the resident simply doesnt speak up. Someone at mom's table last night told me the food is lousy and doesnt do any good to complain. She ate her pizza cold. Horrible! For rent well over $3000 plus a care package, residents should be offered better meals at the very least.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.5
Anonymous - Family/Friend
Independent Living
November 28, 2017
Not Happy

The food is horrible and the portion sizes are small. My parents have both lost at least 20 pounds since living there. The cook needs to be replaced and they need to get a new source for food. Thanksgiving was a joke. For the price they are paying I would expect top notch food. One of the girls working there needs to have a dress code. She looks like she's been working the streets.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.5
Not satisfied - Family/Friend
Assisted Living
November 15, 2016
Verified Review
Misrepresented Care

Care services are misrepresented. Information provided by the manager relative to ability to care for my Mother was not accurate. Coordinated services to move Mom from the hospital back to East Lake were horrible. Left in the ambulance for hours returning to East Lake was unbelievable. No medicine, no hospital bed and no personal care components were ready. We had contracted with a local Nursing Home following Mom's last hospital visit but were convinced by the East Lake Manager that they were more than capable of managing her care, obviously not true. Mom died later that night.

Cleanliness

3

Friendliness

3.5

Care Services

1

Activities

2.5

Value for Cost

2.5


1.5
Anonymous - Family/Friend
Memory Care
January 8, 2014
Looks nice but does not provide competent care

The facility is beautiful and clean, but staff can be curt and short to clients who are having adjustment difficulties. More importantly, their nursing staff are undertrained and are definately not equipped to recognize or respond to medical emergencies. When my mom became critically ill, staff did not monitor her vital signs and totally underestimated the severity of her illness, resulting in my mother not receiving the care she needed.

Cleanliness

4.5

Friendliness

2.5

Care Services

1.5

Activities

2.5

Value for Cost

0.5


1.0
Pamela Blackwell - Resident/client
Independent Living
June 27, 2025
Would not recommend this place

Went here from motel/hotels, I figured with the meals included and rent I might be better off. House keeping is bad. When one of them is sick or on vacation there is no coverage. The meals are mostly bad, one of the cooks said he could not believe some of the stuff they serve!! They have been told numerous times about a server, [name removed], and she is still there. Most of the night shift won't work with her. Is that anyway to operate a dinning room?

Cleanliness

3

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

3

Staff

1

Value for Cost

1


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