Priority Life Care

It's a scam. Everything they said they would do to get you in here. Nothing has happened for my loved one. They are supposed to clean weekly, they don't. The bedding is supposed to be changed weekly, it's not. The food is terrible. My loved one has to cook in his room or eat out because the food is so bad. You better know what questions to ask in the beginning. I am really disappointed in this whole place.

I would say do not go to this community unless you can fit into the mold that they want you to fit into. For sure do not go if you have anytime of service animal. They have activities like themed holiday celebrations, church services and more for the residents to do to stay busy. All the staff that work with the people and serve food are great it is just the office staff that are hard to deal with.

The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.

I would not recommend to go to this community. The problem is that they are short staffed and due to this the communication is poor. I know that currently this is something that everyone is dealing with. If they have activities also I think that they should go out and try to get the residents into it and to participate.

In the agreement, they say there will be weekly housekeeping and that is not accurate at all, they have only been to my moms room once. There have been instances where the residents are waiting for dinner and it is not served until 45 minutes later.

Their dining room stove broke several months and hasn't been replaced, so meals are subpar. My loved one's medications are required on a regular basis, but somehow they can' t make it to the room to administer them on time, so my loved one suffers constantly. My loved one can't remember how to work the cable remote, and somehow no one can make it to the room to turn the cable on. I don't know if they're under-staffed or under-supervised. It is a nice building and facility. But lots of times we call to give them a message or tell them we're coming, and nobody answers the phone, which is annoying.

There's not enough staff. The individuals that are there are good, and they care. But there's just not enough of them. The food is not great. Some of it is just not appropriate for some of the memory care residents, and there's not enough staff to help cut up the food or help them eat. I know that's a universal problem right now during the pandemic. I know they're having a difficult job in hiring, but that is the crux of their issues right now. They do have a variety of activities, things like trivia, bouncing a balloon around, playing little ball games. My loved one doesn't participate with any consistency, but the staff certainly tries to get him involved. I do pay a caregiver out of pocket to be with my loved one five hours a day so that he gets personal care. That's over and above their staffing Their weekend staff is absolutely unsatisfactory. They do not have enough people on the weekends. Again, the staff that's there is good. There's just not enough of them. They just got a new director. I'm really hoping they will make the necessary changes and that things will improve.

I wouldn't recommend the community. They had to change my loved one's room twice after us setting up my loved one in the original room. There was medication dosed prior to checking the sugar level of my loved one. They needed a doctor's order for Tylenol and the medication list was given to them several weeks prior. The community wasn't good at communicating with the family on what was needed on the doctor's note or over the counter medication. While my loved one was there there were strong odors in the hallways. Some of the nurses were very nice.

Tour with executive director. Older building. There were no group activities unless you call half a dozen residents asleep in their wheelchairs left in front of a tv. Residents asleep in their chairs in hallway as well.the downstairs restroom had standing water on the floor which made it very slippery. Needed to be cleaned. The staff appeared pleasant. The residents I talked to were resigned more than content and happy.

It was a nice place up on a hill, with a nice view and nice surroundings. But I don't know if they're trained to lie to you about how your loved one was doing. I would call all the time, and they would say "Oh, yeah, she's doing great." But in the end, the EMS guy said "She's really not doing great." I wasn't allowed to go inside to visit most of the time. I had only gotten to see her twice when they stopped in-person visiting. After that, all you could do was a window visit or Skype. The only places I saw inside were the front lobby and the visiting room, which really needed to be cleaned. The rug was dirty, and it smelled in there a little bit. Since I had limited access inside, I'm not sure what the care was like. I was getting phone calls all the time that she had fallen. And because they didn't see her fall, they had to call the ambulance. Each ambulance trip was expensive, and I'm not sure if insurance will pay for it, as it's still pending. They walked in and found her on the floor one morning. So I'm not sure how much care she was getting in the night. They made such a big deal about her going in there testing negative for Covid. So we went through the whole process of getting her tested and getting her moved in within 72 hours of her negative result. She ended up getting Covid at Elmcroft within a couple of months of being there. Her case was sever enough to send her to the hospital, where she passed away due to Covid. I kept getting emails from Elmcroft that this person has it, and this person has it - probably about 28 emails total. They're still sending me a bill for her last couple of days there. They're charging service charges on top of the bill. I feel like they don't have a heart. I'm not very happy with them. In the beginning they were nice. But when I came to visit, they would just say hello and take your temperature, and to me that's not enough. And now that my loved one has passed away, I've had problems with them returning my calls. Yet I'm still getting a bill for her last 2 days. I'm sure a lot of other homes are going through the same thing, but this Covid thing has just been really difficult.

I feel the staff were more concerned about themselves than the residents. They would serve food on a Styrofoam plate, and delivered the food to the resident's rooms. We ended up taking my loved one out of the community, since they were locked in their room. The residents were stuck in their room and their health declined rapidly.

Not the facility got my Mom. The tour director was warm but the facility looked dark and worn.

There were some complaints that weren't address over time. Once the Sales department, they didn't do anything else. The management switched over, once my mother moved in and haven't heard anything else. The food was terrible about the . They lost their food service person. When I first visited, the food was really good. The food was never hot, it was always cold. They never brought the food that my mother asked for. My mother was in a studio apartment. They had roaches consistently. They did sprayed after two weeks. When we moved her out they were still roaches in the cabinets. Other residents in the community had pets and smoked in the units, which wasn't prohibited. The staff never addressed any of these things, when I let them know. The first manager left and I am not sure where he went. There was never any manager that I saw. I am not sure where the wait staff was. The sheets weren't changed for about a month.

You have to be on top of the staff at all times. You must consistently ask for your loved ones to be cleaned and clothes changed. They have an excuse for everything.

After we got my dad settled in Poet's Walk we realized that they did a great job securing residents from getting out, but not good at securing their property. My dad had his hearing aides stolen as well as a very nice jacket. I also found other residents clothes put in his drawers. My dad slipped and fell in the dining room while trying to return a tray without using his walker and broke his hip. I missed giving 30 day notice by one day so I had to pay for 60 days that my dad was not living in the community. Overall the staff was very nice.

I’m really not sure how to rate this place. The nurses weren’t very attentive but the helpers seemed to be. The nurses were often rude & distant but the other staff was friendly & helpful. Our overall experience was pretty negative but may have had something to do with the rules placed on the staff by Dad’s incompetent POA. He was definitely given too many drugs!

Fairly nice place. THey just do not have enough personnel to take care of everyone. Management is nice, but the aides do not answer my mom's call button for help. She's been in there since May 2018 and nothing has improved. Their call assistance necklace that patients wear are never working and antiquated system and no matter how hard I complain to get this resolved nothing is ever done. They just don't seem to take me seriously and don't care. My mom is in a wheelchair and if i'm not there, she gets no help when she really needs someone.

I love the location, my apartment and much of the Staff. The food is not very good and often very bad, vegetables cooked to mush, meat cooked till dry and items repeated too often. Time required to wait for meals is up to an hour. Carpet dirty in some public areas, laundry room always dirty and often dyers take up to an hour or more for items that should dry within 20 to 30 mins. Residents cleaning services consist of changing bed, cleaning bathroom and sometime vacuuming and and trash removal. I am told the cleaners are allowed 15 to 20 mins to clean an apartment. Apt. cleaners are also servers for breakfast and lunch so they really don't have much time for cleaning. Building is locked @ 7:30 pm and often residents key card will not open the entry door. There are several residents here that should be in assisted living as they have memory problems and or physical limitation that can and do cause them and the independent residents problems. The staff is unhappy but manage to be pleasant and seemingly doing their best. there is more but i'm tired now.

Food is bad,Some times they are over an hour serving the meal. Coffee is always cold. Toast is always cold. You complain and they don't care.

We were residents at Riverside within the first year after it opened. At first we were very happy with the facility BUT it didn't tale long to find the truth. While it was clean and a good location it didn't take long to see the discontent. Staff turnover is very high and we found out that the policy is to staff at only the required levels of the state. Response to the call system is very slow and the call system(s) are inadequate (it was changed several times). Activities are only adequate also a result of low staffing. We saw a complete turnover of top management from the top down, director, especially kitchen & dining room staff. The first chef was excellent with top quality menus, but the next one was poorly trained and his main experience was a food demonstrator. Policies are not explained very well and corporate management will not answer letters sent to him. Handicap parking is very limited 3 spaces, general parking is very limited. I can not recommend Riverside . to anyone.