Principal Senior Living

I toured this location when I was looking for options for my loved one and I was not impressed by what I saw. It didn't seem very clean during my tour, and they just walked into someone's room to show it to me during the tour, which didn't seem very respectful. Also, when I walked in the door there was nobody to there to greet or direct me, I had to seek someone out.

It's complicated. In terms of the room and what was available when my in-laws checked in, I would give it a 1. In terms of some of the services that were provided and their contact with us, I would give it a 5. They were very responsive to our calls. There was a bed, a chair, and a tv. Nothing was set up for them and it was totally not what we were expecting. We spent hours there trying to get them set up. No one was available at that time. All the supervisors and everyone that we has spoken with initially were in some sort of meeting off site. I was not impressed with what we got for what we paid. My in-laws were only there for 10 days for a respite stay.

Nice facility Staff seemed happy, More women than men. Seemed like older people there.

Very nice. More affordable than others. $3102.50 per month = $102 per day with level 1 assistance and meds ($85 for studio). Very convenient-just behind Publix on Suwanee Dam Road. Kitchen. $2,000 down.

If your loved one needs help with their oxygen use, forget this place. They may be qualified to administer meds and insulin injections, but they cannot or will not help your loved one get their portable oxygen units ready for trips outside their room to go to the dining room.

There are a few workers on the morning shift that are too loud during breakfast. i have seen residents sent back to their rooms if they say something the workers do not like. I have heard workers tell residents that something they were doing was disgusting. you must monitor what medicines your loved one is receiving very carefully.

My mother has been here for about a year and is diagnosed with dementia. The problem is that the facility is thinly staffed, and instead of having time to spend with patients, they are tasked with general housekeeping duties. It is tough to know where to place a loved one based on a 30 minute tour. We also have had difficulty with communication with staff over the phone in coordinating taking my mom for visits and lunch. I feel it it critical for our family to spend as much time with Mom as possible during her declining years, yet the staff make it difficult to arrange.

I am the family member of a resident. Benton House contacts me about issues that I do not need to know about and fails to contact me regarding issues that I do need to know about. The turnover in leadership has occurred too frequently in the past 13 months, and the departures of staff are difficult for my family member.

FILTHY! Especially since the new administrator has taken over. The rooms are NEVER inspected! Toilets are constantly filthy, floors, dust piles up, it is disgusting! I would never recommend this to anyone!

This facility has so much potential. The staff has always been wonderful to my mother, but it seems to be a revolving door. Management either runs off the excellent employees or they just don't pay well enough. Our family is happy with our choice for mom, but the management of the facility needs some improvements.

Our family had an in person tour and the director that we met with just did not give a very good first impression, and we just did not feel welcomed. It seemed like her attention was elsewhere rather then on us during the tour

I feel the community was deceiving about taking my loved one, and then backed out.

A nurse gave us a tour, which seemed strange. The tour seemed rushed. The rooms shown seemed dark and we noticed roach feces in one of the showers. Gave the impression they were short-staffed. We did like that the showers have benches and the greenery outside.

It is painful to see staff cleaning & vacuuming while residents need help

This facility is very posh and seemed to be the best fit for my mothers memory care needs. It seems they want residents to pay a posh price and not provide much service. I rated a two because of the poor communication and lack of personal care provided. Whenever there was a concern or I needed to follow up on my mothers care I usually found out when I called to inquire. The Director never initiated the conversation about concerns even though she was aware. Better care and follow-up needs to be provided at this facility.

It looked nice, however, no one showed up for our appointment, which did not leave a good first impression.

The director that was previously in this community Sheryl was wonderful. Since the new director came in things have changed. The housekeeping isn't getting things well cleaned. The activities director could provide better services to the residents. The chef is wonderful he makes fresh nutritious meals.

The Benton House is a newer community and it is immaculate. The director and the intake nurse are amazing and very helpful. I would like to see more cultural diversity with the staff so the issues with the staff could improve. The kitchen staff would serve burnt food or would not serve food to my mother at all at times. They were very rude and difficult to work with

My mother was at this community for a short respite stay, and it was an okay experience. It is a very nice place, the community looks very nice and clean. Most of the staff was nice and pleasant. I did have my concerns about my mother's personal care. She had on the same clothes I dropped her off in. Also it seemed like they didn't shower her the whole time she was there. Other than those issues, it is a good community with kind people.

Even though I had a 6 PM appointment no one was at the desk by the front door when I came in. Waited about 10 min. for a aid to come by and ask if I needed help. Memory Care Residents were sitting around in chairs/Wheel Chairs in front of a TV. No aids in area. Older community that could use some sprucing up. Staff to resident ratio was maintained at state requirements.