Principal Senior Living

We got there for a tour and when we got in to talk with someone they had no clue who we were or why we were there. There was bad communication with them about knowing we were coming. The place itself looked nice enough, but the coordination and communication could use some work.

They do a very good job over at Benton House of Clermont! It's new community, but they've done a great job getting everything up and running, and they took great care of my loved one. The aide staff here are wonderful, they're friendly and very attentive to the needs of the residents.

We're pleased with how things have gone at Benton House of Sugar Hill so far! Everyone has been very friendly, and the facility itself is well kept and clean. They take great care of their residents here! One thing I think they could work on is having more activities, in the afternoon specifically. My loved one doesn't generally get out and about until the afternoon, and there doesn't seem to be much going on by that point.

We toured Benton House. It was large and beautiful like walking into the lobby of a hotel. It was kind of sterile feeling though, and I didn't see people out and about socializing. It didn't have that welcoming homey feel.

The price was the determining factor that sent us with a different community. I can only rate on what I saw and what they said, but they were clean and the staff was friendly. Everything looked very nice.

Benton House did a good job overall taking care of our loved one. It was a nice looking facility, and the care staff were all very kind and professional. We did have a few issues, however. When our loved one first arrived the response times for the emergency pendants was unacceptably slow, although they did improve once we brought the issue up. The food was also an issue, there was a lot of room for improvement there.

It’s a small community so it’s more intimate with more care, more personal relationships. They are very sympathetic when bad things happen. The food is okay, but my mom likes it. They have a couple of outdoor places for residents. They have bingo and a whole calendar of activities.

My parents are happy with the quality and promptness of the care they receive. The staff is very friendly and competent. The Directors of the facility are outstanding in communicating with family and dealing with emergencies. The facility and rooms are nice and the outside setting is pretty. The meal schedule is a bit odd and sometimes the service is slow, so meals take a long time.

Lovely facility. Jenna & staff were great with residents.

It is a beautiful facility, and we chose because the facility was nice - nice and clean. I can't really complain. I see a couple of areas for improvement but other than that they have been gracious to us. The improvement needed would be the nutrition. I don't know if it's the state guidelines, but the food is relatively common, it's not excellent. The meals are probably balanced, but it might be state guidelines but they are relatively bland and there's not a tremendous amount of food on the plate. Also, there have been days when the staff has not checked on my mother during the day. She has a few issues and the're not in and out every two hours, although that may be at my mother's request. She sleeps a lot, and maybe they're coming and I just don't know it.

Was quite impressed with this community. Will definitely keep preferred list.

I really like this place but more than I can afford.

Nice. Too much money.

Nice. Out of price range.

Very nice. Bright and clean. Residents appeared very happy with Benton Village. $135/day + $6.00/day to give meds to Mom. Bring TV.

All on one level. Kitchenettes, walk-in closets. Very nice common areas - baby grand piano.

Residents seemed to be more active, were out talking to each other. Most of the smaller rooms didn?t have a sink/counter in room, only the bathroom. Two buildings 3 - 11 years old. Very helpful and wanted me to take tour.

independant/assisted can escalate care

Benton House was neat and clean except for one of the rooms that she showed where a person had just moved out. That room had an odor. The room that we would get was small. The entry was attractive as were the assembly rooms; however, it seemed a little small. There were so many infirmed people that I would not want to go there unless I too was infirmed or my husband was. I liked it being close to shopping, and the grounds seemed nice with the lake below.

This is a nice clean community. This community allows pets. The person that took us on tour was helpful. My parents did not like that there was a big long hallway as they did not want to do that much walking.