Phoenix Senior Living

We had a good tour with Arbor Terrace. They were trying to be as accommodating as possible, but they did not have a way to get my loved one to dialysis, so that is the reason we had to choose another facility.

Great community, great value. Visited last month for my mother.

It's pretty clean, but I know it's hard with so many people there. Overall it's good but could be a little better. Everybody is very friendly and smiles, when you walk by, And they're very friendly to my loved one, which is the important thing. There have been a few weak points here and there with the care and housekeeping, which I addressed with them, and they were open to making changes. My loved one says the food is pretty good, and what I've seen looks good. We can now visit in her room, but they discourage congregating in the common areas. I wish the activities were a little more creative They play bingo an awful lot. I know the shutdowns have affected things, and they haven't gone on as many trips and outings as they normally would. My biggest complaint would be security of the rooms. I bought a really nice comforter set for her room, and lately all I've seen is an old brown one. So I think they could do a little better with laundry mix-ups and that kind of thing. But I do really like that it's just dementia care here, instead of trying to mix assisted living in with it. I'm reasonably happy with them. It's not too far away, and they've been great about having her ready and on time for doctor appointments. It's taken a little while, but she's gotten where she seems to like it there and is comfortable there.

staff is very nice but understaffed. food has gotten much better since the new company took over. As i don't need any of their medical services and such, I can't truly make any kind of judgement about that. But I do know many that do and they all appear to be happy with their care. There are a few negatives but not bad enough to really write about. This is my first assisted living facility so I also can't make any comparisons regarding other such entities.

The staff has been fairly pleasant. They generally try to meet your needs. The rooms are really nice, and it's a pleasant community. The food is pretty good. I have certain dietary needs I have some problems meeting. But other than that, it's good. I feel like the value is pretty good as well.

The community is neat and clean and the staff is very friendly. The best thing is the value for the money, this community is well priced compared to others in the area. I would recommend this community to others.

Very nice clean facility. Recently updated/some areas on 2nd floor still underway. [name removed] was very professional, compassionate and listened to our needs/concerns regarding our mother. One bedroom suite was a very good size, clean and easily accessible to elevator. Also able to accommodate smoking needs. All employees were pleasant and friendly.

Very nice place and amenities.

The community is clean and from our understanding the activities are still pretty limited. We did have a small issues with the communication, there was just an overall lack of it with the staff team and them giving updates regarding our loved one

It is a safe, quiet, convenient to get to from the North side of town. The administrative staff communication with the family has been good. They send emails out to me, are willing to speak in person or on the phone with me. The ownership just changed in the last 4-6 weeks.

This was a nice community, we did a virtual tour and like it but we needed someplace closer to home.

We are very happy with Sandy Springs Place. My dad does seem happy here. I think it is very nice facility, it is more like an apartment feel and not so much institutional feeling which is very nice. I would recommend to others who are looking.

The friendliness of the staff members is great, they reach out to us whenever they need to. The food they serve is unfortunately not very good, and we do think the activities are okay, but with covid it is hard to tell exactly what is going on. There are no fowls smells, and we picked this place because it has a very homey feeling to it, and it does look institutional

The community is very friendly and I would recommend this community to others.

There are a lot of activities to participate in at this community, they have a ton of board games, as well arts and crafts. We also celebrate the holidays and it is really just a friendly place.

Everything is included. Very helpful staff. Some buildings feels more nursing home like than others, so it’s not so private. Kinda middle on pricing, definitely would have to do a Studio or smaller 1 bedroom.

My loved one loves this community. It is a smaller community. They answer questions in a timely manner. Personal care is important to the community

We liked that the community was smaller, it was also close to home. We liked the fact that normally you can talk to the management and if you had a problem most of the time it would be corrected. We would recommend this community to others. We also liked that fact that is was only memory care, and that the care takers were used to those types of patients.

[name removed] was very helpful and answered all questions. The Phoenix seems to be a good fit for my father. Looking forward to seeing facility in person.

Managed well. They have really ben on top of the pandemic situation... good enforcement of rules and regulations and have kept the facility very safe. Wonderful staff. Recently did a total remodel. Very nice.