Pegasus Senior Living, LLC

Whispering Winds is a new facility that looks great. But that is only surface. They refused to get my mom’s meds correct. Hospice prescribed meds repeatedly told them what her meds were and they just couldn’t get it right. Initially gave her a dose of 4xs as much. Couldn’t figure out why my mom was pass out all the time. This is just the beginning. To much to write. Reported to state. Would not recommend. Increased rate 3 times in a month and a half.

Parmer Woods nurse evaluated and their staff admitted our mother into Parmer Woods on [date removed]. On [date removed] I received an Eviction Notice that our mother would be removed. This was sent regular mail, not certified as required and stated by their own document and Texas law. Additionally, this Eviction was shared with a family friend who went to visit our mother before I received the Notice. Apparently, they had reevaluated our mother three times in her four months there and determined that her care needs were greater than their facility could provide. These “Care Plans” normally happen about once every six months and are signed by the facility and family member during a meeting with the resident’s POA (Power of Attorney). Parmer Woods did not have a meeting with family, did not obtain signatures with the POA and didn’t even sign the document themselves! On [date removed] Pegasus allowed a third-party entity (CVS) to administer an injection (flu) without any authorization.

Very little effort in welcome and assimilation of new residents. Night staff did not look in on parents (one each in separate rooms) - my father fell twice, once at night and screamed for help for over 2 hours but was never helped. He got himself up and back in bed. Nursing director was not very regretful and simply suggested use of help buttons (these are not standard there-- another shortcoming IMO. In short, if the resident is highly social and motivated, this might be a good choice. Otherwise, if needy and shy, not a good choice. Cannot recommend. Very few loved ones really want to leave their home, and part of the assimilation is on them, I get it. My parents were probably borderline for this facility but regardless we just saw very little effort on the part of the staff compared to what was represented in the initial discussions.

Mom was left in her room most of the time and when she needed help, took lengthy time to get help.

Downward Spiral - High Turnover - All Admin, Cook, Activity Leader. Admin in building would not respond after waiting in building 2 hours Activity Led by TV - no personal care or activity person as before From Healthy Food (until Cook left) to Koolaid, Fruit Cocktail in Syrup, Wilted Frozen Veg, Bland Soup No salt or pepper available, Minced/ Frozen Meat Mold in Closet for Extensive Time - Aunt had to vacate room for 2 days Bathroom Dirty - Broken Towel Bar & Toilet Roll Holder, No Washcloth or Towel in BathRoom, No Depends in Bathroom Clothes not hung up or put on shelves but in bags at top of closet No Personal Touch - No Help

This place has gone down hill over the last several months. Nobody calls me back from the general managers office, the tall blonde lady next door in the office is rude she was yelling at another employee when I tried to get her help she ignored me completely. The food is fair definitely not good. They take your money and don’t deliver the services. Overall it’s a dump and you should avoid it.

My loved one was previously a resident at Magnolia Place of Roswell and it was not a good experience. I would not recommend this facility to others.

Legacy at Town Square is NOT equipped for memory care. I picked this place in the beginning because they were very caring and concerned for my husband's needs. After four days he was too much for them too handle.

The staff that cooked and cleaned were great, admin were horrible. The food was horrible and always cold. Not many activities were offered. The Rivers were charging us extra and promised to credit us for months! It took me reaching out to their Texas office to get my moms money back!! Total scam!!! I would tell others to always check charges on your monthly statement! They said it was super quiet and could never hear the trains - Just the opposite - my mom could never get a good nights rest!

We went to go visit our Grandparents this past weekend. The place improved a little since last year. But really unhappy with how unfriendly it has become. Front desk still seems to be an issue. Always to busy speaking with other employees hovering the desk and not paying attention to visitors. When asked where an apt was all we were told was down there turn right go to 3 floor. We still end up getting lost. Customer service is horrible in the morning. Let alone the food was not to the standard and served cold.

We placed our Mom in legacy in July after a fall. Not our first choice but they had a room. As suggested, we waited on pins and needles for several days to visit. We were so excited to see her, there she was with dirty hair, a large bandage on her arm and urine down to her knees. He bathroom was filthy, diarrhea running down the toilet. We were horrified. The food is greasy, salty, sugary and there are very few fruits/veg. We took turns staying with mom until we moved her after 28 days. The memory care area is dark and depressing with few windows. I believe this affects the staff. Worst of all, there’s no one in charge in that area, it’s very poorly managed. The nurse, [name removed], is cold and hard. Would not recommend, ever. Shout out to [name removed], [name removed] and [name removed] who really did try.

They are terrible. Don't go there. They need to improve with, assisted living, medication management, and almost all aspects of community.

My loved one was a resident at Chisolm Trail Estates Senior Living and the overall experience was terrible. The number one thing is their Executive Director and their Director of Nursing have no social skills, they do not stand behind their promises or word from beginning to the end. They do not ensure quality of care, they are not honest with you when you ask questions regarding care. I would not recommend this facility to anyone.

Not a good place to stay or put your loved one if you expect care the way they describe when they take you on the tour. Been there done that. Don't let them fool you with pretty stuff. Go visit many times unannounced first. Really pay attention to what is or isn't done.

Every time I visited my grandfather in the memory care unit, the staff was doing their homework or socializing with one another while the residents just sat there. When assistance was needed from the staff, we always received attitude because we're interrupting their conversation. My grandfather's room was so dirty that we opted to use a public bathroom elsewhere instead of using his bathroom. His bed sheets were RARELY changed which we know because we bought him different color sheets and it was always the same sheet on his bed. We discussed this issue many times with the memory care director by the last time i visted my grandfather, they never addressed the issue or made an effort to clan his room which i have photo proof of. I should also mention, that the bunch of times they sent him by ambulance to the hospital, he was never where they said he was. Two separate times, we spent hours calling around to all the different hospitals trying to find him.

There were numerous charges for items that while we toured and communicated with staff ahead of the move in, were never revealed. The rental staff person went out of his way to gloss over questions and make it sound like certain services were included, when in fact they were not. Our Aunt also had a small dog, for which she was paying a large monthly fee to have the dog walked several times a day. It became clear that the dog was not being walked. The dog was lucky to go out once a day. We purchased pee pads that were left for days without being changed and here apartment became unlivable. Every time we complained about this or the numerous lack of care issues, we were assured that things would change and they were experiencing understaffing. Things never changed and our Aunt’s health and disposition rapidly deteriorated over the course of the year. The Executive Director never took any action to make sure numerous issues were addressed. We moved her to avoid dire health consequences.

I firmly believe my family was sold a bill of goods. [name removed](?) was our initial contact & she told us how good this place was. We decided to check my 84 year old mother in thinking she would be well taken care of. The staff for the most part are helpful & friendly; however there are other issues. She has been there 3 months & they have cleaned her room maybe 4 times. Contract states room will be cleaned weekly! I spoke to the Manager, twice & he promised to rectify the problem. No improvement. Also, I have personally experienced the food there & it is horrible! Really, small Frito pie & a thin slice of cake for dinner? Again, spoke to the manager & he indicated he knew the food was not up to par & was working on getting the situation fixed. That was a month ago & my Mom says the food is worse! How is this nutritionally fit for older people? Very disappointed & am considering moving my Mom to another facility! Would not recommend this facility at all!

Dad was there a year, we came to Parmer Woods believing what they said we could expect. Assisted living for 1 month. Were told he would be accompanied to activities, wasn't done Memory care after a month in AL Were told how good the connections program was by Dr. Petersen. It composed of keeping the body moving by exercises and the brain functioning by art, word games and several other activities. Very seldom did we see this happen and we visited every day. Usually found everyone in front of the tv with no interaction by staff. My dad had oxygen and we purchased the Inogen machine to make it easier and most of the time the battery was dead. Was supposed to re-charge batteries at night while he was on the oxygen concentrater. Not always done. My dad had hearing aids and in a year staff didn't really figure out how to put them in properly, even with a diagram and instructions by my sister. No executive director for 8 months out of 12. No accountability.

If you are reading this you are trying to decide-take my loved here or not? Would you drop off your Kindergartener at a place that was lacking many important personnel? “Looked good” but didn’t treat your child with respect, wasn’t kept clean, or attend to their health? *No executive director (No leadership for 8 months out of 12 and counting) *No Memory Care Activities Director (Residents watch TV or wander a large majority of their day) *Inconsistent front desk coverage (people pulled from other jobs when they could be helping residents As you take the tour- would seeing new plants, pretty flags outside, rearranged pictures, names of rooms like Music Room that are not used, cookies for free make the facility great?? Nope! It’s how your loved one is treated ! We communicated concerns numerous times- we were met with defensiveness and no follow-through. This facility has a lot of masked problems! There so many other better ones.

The staff was extremely unprofessional, very unkind and never wanted to help. The management was horrible as well. Never available, nor willing to help. They are extremely unorganized, they never set up my family members profile the time they were there and my family member had to be hospitalized twice in their short stay. I felt so stressed and felt like I had to go and check on my family member every single day. The staff wouldn't reach out to the doctors even after paperwork was filed for their on call doctors. The Director let his managers run the show and never seemed to know what was going or coming. Honestly, it seems like most of these facilities are the same. Family members that are having a hard time caring for loved ones reach out to these facilities for help and guidance and a safe place for their loved ones. Unfortunately, they put the "business side" first. Thank you for allowing me to review this place.