Pegasus Senior Living, LLC

I toured with The Farrington at Tanglewood and was not at all impressed. I think the guy who showed us around was not the person who was supposed to be doing the tour, it just felt like it was pushed off on him. The facility was also of the beaten path - so there were a couple of things going against them

The food was awful. Dad's biggest complaint. For us they did not fix things quickly he waited 7 days for hot water in His room and made several calls to maintenance with no result. I had to come down to complain in person and demand it be fixed - no sense of urgency. They completely messed up his medication and did not refill prescriptions correctly.

Everything they told us seemed wonderful, and then we got there and it wasn't true. I would tell others who are looking for care to ask questions, meet the staff, ask about their staff history. Only two staff members are left from when we first arrived. Magnolia Place is on their third Executive Director now. The agency staff they've brought in want to do as little as possible. I do think the Activities Director is awesome. But it's definitely not worth what we're paying.

My Mom and Dad have been living in this building for Two years. Long Story short. My family came down for the Holidays we had a long conversation about allowing are parents to age in place here. We are at the point of weighing are options. We understand in time things change and we did not realize that they have become very unhappy. Even if my parents say that most of their friends here feel the same way. We started questioning on how many employees that we enjoyed seeing and treated our parents like there mom and dad. Why they were no longer there. We were shocked and outraged that no one sent us an email or letter of this big turnover. Not a smiling face in this building. Everyone new seemed to not want to be there and Christmas with my parents was not the same. Apparently, no one thought we should know that this has been going on for a few months. I would not refer this independent living no more that's for sure.

When the community placed my loved one in the memory care area it was very small and very enclosed and inclusive. The residents in the area weren't able to eat with the other residents. They need more nursing and aides to add to the staff to attend to the residents. The staff wouldn't take the time to answer the door and when they did it would be 20 minutes to see my loved one. While waiting I could see the staff yelling at each other. The manger was great to work with.

South Hill offers independent living, assisted living and memory care. I would really caution people looking into this facility (even if it is for independent living or assisted) to look into the memory care unit as well even if your loved one does not need that care at this time. The rooms are extremely small, the hallways are narrow, and the common area is really cramped. When we went to look at memory care all of the residents were sitting hip to hip watching TV. The food is fantastic for independent and assisted living, but for memory care it is boxed up and driven over. I would not recommend South Hill Village for Memory care.

Maybe I am being too negative-but I am a retired senor vice president of a large, national care health organization. No one is a #1 GAC is excellent considering Covid & American Healthcare.

I wouldn't recommend you placing a loved one or anyone you care about here. The caregivers are good to work with. However, the key administration is not good to work with. The family would try to reach out to the administration and we wouldn't receive call backs, they left my loved one at the hospital and didn't get them until the day after they were discharged, in addition to other issues with the key administration.

I think there some things that could be better, but time will tell under new management.

A real assessment of need versus what they can offer should be considered. It was over sold to us. It was expected to be more care and there just wasn't. The food wasn't great. They had their meals in styrofoam boxes delivered to his room and no meals in the dining room at all. There was never any activities for my loved one. He never left his room.

The staff was nice, didn't care for the community.

the staffing retention at this community was one of their biggest issues. cleanliness was also an issue as well. i do believe they tried their best with the residents who were mobile; but i found that they could not handle my loved ones level of care, despite their claims that they could. if you or your loved one is looking for an assisted living apartment at this community, it may be a good place. if you or your loved one needs memory care or advanced levels of care, i would not recommend based on my experience.

The worst part is the food. I've not been down to the cafeteria, and the quality might be better there than it is now with delivery to the rooms. With delivery, it's always cold. They do a good job with cleaning and changing sheets. But overall I think it's overpriced here.

The community is inefficient and has unpredictable care. The community is unresponsive to feedback, and the nursing staff is unavailable and inaccurate and their record-keeping is not good. They are not an advocate for the residence. The pricing was higher than other communities in the area. I would not recommend this community until there are major changes.

The hands on care was great. It was just poorly managed, with poor communication and poor leadership.

They have a new director. This assisted living just offers assistance with activities of daily living. My mom needs more care than they can provide. If your loved one needs more that the minimum care, this place is not for you. The food is okay and they offer a variety but during COVID meals are served in the room and that further diminishes the food quality.

Not Sure yet. My mother has been there two months. She has reported at least 4 times going to activities that were listed on the calendar and sitting there and nobody showing up, and then asking at the front desk and being told by staff they'd 'go find out' and then the staff never returned to tell her. Also reports understaffing, no staff to serve meals so the front manager had to come to the dining room to help serve. Salads served with wilted dead lettuce. We are paying for bathing service and my mother reports they have not been coming to assist her as they are supposed to so she has not been bathing, or she has been going in to do it herself which she should not do. Since that old lady died of scabies in the other Georgia home and the state did not investigate that home as they were supposed to, I'm very nervous about any failings such as the above as it shows they are not on the ball, and then I have to worry how not on the ball are they. I put good for the activities because when they happen they are great. My mother loves the musicians that come in. She's enjoyed the befit classes. She has made friends and met some really interesting and good and sweet people, so all these things are a relief to me. But the other stuff needs to be improved for me to feel my mother is safe. I just spent 20 minutes on the phone with her waiting for someone to come after she'd buzzed for someone to find out if they could help her with a bath (they were supposed to assist her yesterday and no one ever showed up.) and this time, no one ever showed up to her buzzing. So she had to go try to bathe herself. The fact the above things go on though shows a lack of respect to the elderly. If they think they won't report it to their families? Will we not find out they are not bathing our mother? We will not be there to witness them giving my mother a plate of salad that is dead and wilted and black?

Patients much older and facility too expensive.

I toured this community and as soon as I walked in I was ready to walk out. The odor when you walk in will knock you over almost. The staff was really nice and answered all of my questions. It is a older community and the lighting was bad. If they would do some refurbishing it would do wonders. Just not the place for my mom.

My relative lived here for a couple of years until passing away. The care staff and dining staff are very friendly, but I could never remember anyone's name (thank goodness for the nametags!) because they come and go so fast! The website says they are so close to Lake Tahoe, a favorite place of the residents, yet they never went on an outing during the 2+ years my relative was there! The food was terrible, it tasted like cafeteria food. When we toured the place, I was very impressed, but after moving in it was such a huge disappointment. Management just did not seem to care; it seemed that every time I tried to find the Director she was unavailable.