Pegasus Senior Living, LLC

I will no longer be referring this community to future clients of mine. They requested a deposit from my last client and put him on a waiting list. They’ve consistently promised him a spot within the residence but then will not communicate with him any updates. His illness is getting worse so he has since relocated closer to his family and is still waiting to receive his deposit. As a caregiver, you want to give to provide absolutely outstanding service, and they have not done this.

I toured this community for my mother, and her needs. My tour went pretty well overall. I think the layout design of the community needs some work. When you first enter the facility there are a group of close residents that gather in the entrance very often. I felt that would be an intimidating situation for mother, and would had made the transition tough. Everyone was kind, and helpful. However I did not feel this was the right fit for my mother, and her needs.

When we walked into the Brookdale, it felt more like a nursing home. MY loved one needed more independent living so this place would not have worked out for him. Also, the rooms were extremely small and had no access to the outside.

The Brookdale Ridge was in terrible need of renovation. The community was depressing, on my tour, the residents were just watching tv. I toured during dinner time and the meals looked good. The staff was very friendly and answered all of my questions.

My mother just moved in, and I am not sure how I fell about this place yet Went to breakfast with my Mom and it took almost 20 min. before we even got coffee. They need more help when serving, when she has to be there by 7:30. That might be a little early for her, when you don't get coffee till eight. She seems to be adjusting well, so we will see how it goes. Giving it 3 months to see how she likes it. Then we will make up our mind how we all like it.

Our experience with this community was okay not perfect. I do not feel they are trained to provide diabetic care. My grandmother things came up missing and when we with the pick her up they were not returned. Some of her records were missing and clothing items. There were nice people here, but they were not very attentive to the residents. After dinner they would just place the residents in front of the T.V. and they would fall asleep. If you want a professional active environment for your loved one this is not the place.

Not as clean as to be expected, should have more activites, need better housekeeping.

Discovered almost rudely at Legacy at Falcon Point that they weren't going to give her all of her medication. It wasn't part of their license to give her insulin and we were not told that upfront. She was only there for five days and we had to take her out. It is a very nice facility but just not suited for anyone that has real medical problems.

There have been a few issues. As far as the whole facility it's pretty clean, but the private areas aren't as well attended to, I would give the private areas and the housekeeping, a 1. The staff are all pretty friendly, but some of the staff shine above and beyond. We don't really need all that much care so that's a little harder to rate. The activities, haven't been exceptionally stimulating for my loved one. I would give the food a four. Dealing with some grumpy, not so nice residents has been the other thing that has been an issue.

This wasn't a great experience for us. They weren't as prepared as they presented themselves to be to handle the challenges and difficult behaviors, that can go along with more advanced dementia, and Alzheimer's. They may be just fine for someone with mild dementia or Alzheimer's, but not a challenging case.

I am very disappointed in this place. The first impression was wonderful with Kelly, but since moving my father here, I have nothing but problems. The caregivers that handle the meds are completely incompetent. They let him run out of his blood thinner and cholesterol medicine before they even called to tell me. I have to order these from the VA and wait for them to arrive in the mail. Then I brought them in, and they tell me he is out of another RX. The woman can hardly speak English and didn't even know which med it was, when she called me. Then I signed up for electronic payment for the monthly billing. As of July 1st, it had not come out yet, as I had just signed up. I gave the woman in charge a check, and she said if it came out before the 5th, she would tear it up. Well, they cashed it the next day and the electronic payment came out! This was a $4,000 over charge. When I called Jenae, the account woman, she was very rude, and told me his account would have a credit for next month. This was $1,000 more than his monthly payment. I called the main office in Seattle, and they were very nice to me, and told me that the home should have just cut me a check. I still have not gotten it resolved. They do have a new girl named Morgan, who is a nurses asst. She is nice and seems to be much more on top of things. Bottom line, this place is not somewhere I would recommend to anyone!

When I toured their assisted living I was impressed by what I saw, it was a very nice looking place and they had a lot of different activities and events to keep the residents entertained. I selected this community for my loved one, and when they sent over a nurse to assess her they said she'd be fine to stay in assisted living with a low level of care. Just a few days after she moved in they raised the level of care they said she needed. And shortly after that they said she was not appropriate for assisted living and moved her into memory care, which did not have all of the nice features that were the reason I selected the community at all. After a week or so there they said she was becoming "combative" and had her sent to a psychiatric hospital. I am upset at both the initial evaluation of my loved ones needs as well as how they handled the situation in general.

Assisted care did not really entail much assistance for my father. Disappointed in the care and services provided.

This facility is fair by comparison to others. But don't get too comfortable and don't let the elegant looks fool you because once the money runs out, you will be treated like yesterday's newspaper! Also, the nursing care is poor. My mother was taken to the hospital shortly after staying here. The hospital staff discovered that her stomach was extremely bloated. They later found out that she hadn't urinated in weeks which meant that the nursing staff at the Hampton either hadn't noticed it or knew about it and hadn't done anything! They never hooked up her feeding tube and insisted on using cuff BP machines which are known to be inaccurate! Bottom line, this facility is not what it appears to be. As the saying goes, don't judge this book by it's cover!

We ended up wasting a lot of money here. They underwent new management while my loved one was here. The food definitely went downhill, but I guess it was still okay. However, their care response time was not fast enough, and it was time to look at other options. This is definitely for someone who has a lot of money.

It's reasonably priced but it's not best quality of service and that's where I'm having an issue. They have a system where you press the pendent and we were told a caregiver would come in 8-10 minutes and it took a half an hour. My mother is on oxygen and if she was having an issue with her oxygen, in a half hour my mother would have been dead. I'm trying to make them understand the seriousness of not answering my mother's call. She doesn't call for things like turning on the TV. When she calls, she needs help. They promised me some thing when I signed a contract and it's not coming through. I'm giving them an opportunity to clean up their act. I've already told them I'm not sure this is going to work because the issues I'm having are life threating. I think things should be better. On the outside it's excellent. The food is great. If my mother didn't need assisted living I think it would be fine. I think it could be better is there was a better administrative system and more staff. I would recommend it with out the assisted living. Everything else is fine.

They didn't communicate well. One caregiver wouldn't give information to the next caregiver. It was laxidasical care. My dad got really good physical therapy there but over all I was not impressed with the caregiving.

Initially the facility and staff were very on top of everything, helpful and accommodating. But once they had our money and she moved in things changed. They didn’t get medications on time, a week post appointment the antibiotics hadn’t been received, room stunk of sewer and multiple requests went unanswered. It was difficult to get the help needed and it seemed as if there were constant additional charges. My mom didn’t even live there a month before passing but we paid for 2 months and the medications were more expensive than getting them from the drugstore. I don’t recommend.

#4--I rated quality three points because of the caregivers, not the administration. They are understaffed and overworked. No administration is here on weekends. #7-- Activities are almost nonexistent. The calendar blocks are filled, but most activities listed, are nothing. (example- I asked what "walking with wisdom" was all about. Was it a group with discussion? I was told that a resident may choose to take a walk in the courtyard and reflect. NOTHING! Anyone can do this anytime. The Friday outings include either Walmart, Dollar Store, lunch, or something similar. #8-- Value - SAFETY is a serious issue. In order to get a nurse, we have a button that sends your room number to a care partner. The care partner comes to your room as soon as she can (too many tasks demanded of them). The care partner gets in touch with the nurse. The internet goes out many times. When it is down the call button does not work. There are many other safety issues, but I only gave one example.

Food is a big part of a resident's life at an Assisted Living Facility. The food at the Village at Rancho Solano is consistently poor, late or unavailable. Meal times at the Village are supposed to be 7-9 am, 11:30 - 1:30 pm and 4-6 pm. However, in addition to being poor quality and bad tasting most of the time, the residents are often kept waiting for over an hour for their food. Complaints to the State, to the Ombudsman, to the Executive Director, to the Corporate office of Pegasus are made time and time again to no avail. The Executive Director always has some kind of an excuse as to why the food is not served in a timely manner or certain food that was promised such as dinner rolls are not available. In Memory Care, where the residents don't have a voice, the food served is often cold and late and when residents want more, they are told there isn't any more available. With many residents paying over $[removed] per month for room/board and care, this is uncceptable.