Pegasus Senior Living, LLC

This was a short respite stay. Looking back I wasn't exactly happy about how things have been done. It's taken over a month to get a refund. They didn't exactly do any housekeeping in the room while we were there. There was definitely room for improvement in certain areas, it's nice when you walk in. The people were friendly. The portions of the food are small. The response time was little slow when there was a need. The type of things they did, were not ideal for my loved one. They had an activities lady there and met her, they would gather people and try to engage them.

Friendly employees, happy residents. Clean, up to date living quarters that are affordable. Liked it, but didn't love it.

This place was beautiful, high end and elegant. The cleanliness was not as great as it looked though. When we moved out, the bathroom stands stuck to the floor. The staff were very nice, and they loved the residents. They did have activities, but not as much as some places, the food was okay but we moved and everything at the new place is better and we pay about half of what we were paying here.

The facility itself was very nice. It was well groomed and well kept up, and had a comfortable and friendly atmosphere. However they are not shy about increasing costs. After moving my loved one in for an initial rate that we were comfortable with her care costs increased twice within the first month.

The care here was alright up to a certain point, but unfortunately they were not able to meet the care needs of my loved one and we had to move her out. I feel like we were misled during the sales process, we were very clear about the amount of movement assistance she needed and they said it wouldn't be a problem. However after we moved in it became clear that they could not accommodate her as well as they said they could.

Too small in many ways. No balconies.

This was a very nice facility, and their memory care unit was great, but I am not sure this is what my parents are looking for right now. Also, they did not have full kitchens, which is very important to my mom, as she is on a special diet (and extremely picky about what she eats)

Nice facility but staff didn't seem engaged with the residents.

It was multi-storied which I didn't like and to me it lacked warmth. It was separate apartments but I didn't feel there was enough connection between them.

An elderly female in our family went there for a while so we could figure out a place that would be more affordable as the Landing is a private facility and very expensive. Upon arrival there by process all of her medications were turned over, which would've fine if every time she needed one not taken daily they would call asking for it. We'd have to go through it all over again that they wanted them, they had them already, so they'd look and call back saying oh we found it. Mybe that wouldn't happen if they didn't have some of the lowest paid employees dispensing medications, using aid's instead of nurses for such an important duty. Her room wasn't being cleaned like they said it would. It wasn't all bad though, they made sure she got her healthy meals and snacks so she now only needs insulin injection once a day, the rest of the time she uses an oral medication. Also if we wanted we could have brought her cat in to stay with her.

We started off thinking that this is the best we had encountered. It was homey and smaller. We really liked that. We've gotten a lot of mixed information. They're not good at communication. It took the a good three to four weeks to get my mother's medication correct. That was a nightmare. I think they've gotten that together now. There have been some rude comments by some of the caregivers here and there and no communication as to why these comments are being made. It doesn't seem to be strong leadership there.

Liked the facility. Location okay. Clean. No openings. Initial fee = one months rent. Not secure for memory care.

Good Alzheimers unit in Arbor House.

mostly semi-private rooms, very small rooms; showers down the hall; rehab room very basic; independent living is nice but off-limits per Medicare rules

Nice central location - closest to both residence and work. Emergency call device on lanyard as well as in rooms! Decor is very sedate. LR furniture had been selected by residents, so casual-homey rather than professional decor. the Director is new so feel I need to verify what he's told me.

They liked it but were not as impressed with the care after change of ownership. ** There have probably been several ownership/management changes since the one I was so displeased with. We had several years of pleasant memories there.

Price seems more doable at 1800 per month. Only 2 meals per day. The website only mentions independent living.

Oustanding place. Lightinng is great. Place very clear and new. It seems it would work out for his needs, but facility has unfair contract clauses such as unfair practice for avoiding court suit, arbitration and limited liability and waive of jury is determined the arbitration to be ilegal. Also, transportation is very restricted to specific days, hours and miles. Directors wants medical appointments to be coordinated one month ahead. There are high costs associated to medical managements if not using Pharmamerica, the preferred pharmacy used by the facility. These costs are in addition to fees paid on the medical management fees. The place is condition for being there all the time. Individual transportation are not provided at any time except in group. The director is hard to deal with. Transportation offerred with promotion package is a trap to attract clients. Contract does not provide clear clause for terminating the contract, just the resident may terminated the contract. I can anticipated somebody trying to terminated the contract will have hard times.

It was very nice, but I didn't get the urge to move my parents here.

Nice floorplans. Full kitchens. Only lunch & dinner daily, hot breakfast 2x/week.