Pegasus Senior Living, LLC

As a new resident I have observed the functioning of the staff at Merrill Gardens At Dunwoody and rate them as always friendly and helpfull. I would like to converse with Kitchen Staff to discuss recepies and cooking methods in a friendly face to face informal meeting.

This community is in a country club type setting. The food is ok, I had previously had the beef stew which was ok but the fish with almonds I had with steamed asparagus was really good. The community is very clean and just really beautiful. It really is pleasing to the eyes. They were able to offer us a private room for a semi-private price. They have had previous activities where they took them to a lake but since haven't really heard of anything like that anymore. I would like to see them keep the residents a little more active and engaged. Overall we are satisfied with them and would recommend Emeritus at Rancho Solano.

We have had some issues with Emeritus and are not pleased. Have tried to fix the issue and they just pass the blame back and will not take responsibility even after we have tied up the loose ends. We had chose this community because it was the only assisted living community in the area we were looking. We are disatisfied with our situation and will be removing loved one from this community.

My mother, who is 92, has lived at Freedom Pointe for over a year. The facility is pretty, clean and the employees are warm and caring. They have been responsive to my requests for most things pertaining to my mother. Mother complains about the food, but I can't verify that complaint. I think it is mostly being tired of eating the same meals, over and over. This could happen anywhere. My mother does not take advantage of ANY of the activites, so I can't rate them.

The staff is friendly yet they have been through 6 Executive Directors in a year and about the same Finance Directors. Ask questions about the infrastructure and how they charge for care. The facility was nice and clean

It’s really hard for me to give an adequate evaluation since my father-in-law was only there for three days. What I can’t tell you in those three days his Foley was not changed right the first night. On the second night he was on the floor he fell. And then was hospitalized and did not return. He passed away on [date removed]. The nursing staff was very nice, and call us immediately.. This was our experience for three days.

I could certainly see why the ratings were so high a year ago. My mother loved it there mostly because the people were friendly and the meals were so well prepared …it felt like home. As of now, a family member is having to go to the grocery store regularly for something decent to put in her tiny fridge and I have to call Grubhub to deliver something appetizing for an evening meal. AND I heard they’re about to announce a $[removed] price hike! From what I’ve witnessed, photographed, heard from my mom, and other residents, they owe at least that much to their residents for meals they aren’t getting now. I have no complaints about staff or nursing care, but it seems like the budget has tanked for food. It doesn’t appear there is any longer a dietician overseeing what is appropriate for a senior person’s diet as I have personally witnessed a resident saying, “I love cabbage but this is so way over salted I can’t eat it”. It was the only thing on her plate and she got up and left. SAD

Facility is generally clean and cheerful looking. Some staff are great (call me for comments), some not so much. My apartment is very nice, a real pleasure. Dining room has been without a chef (hence no real leadership) for some time now. One wonders at the continued failure to pull the situation together

There's been a lot of turnover and it seems they have a handle on things. There was a time where a lot of administrative items were falling through the cracks. There's a new GM and she seems to be dialing up the level of service in all areas.

Only do your research, as daunting as it is: ratio between nurses/ patients, take time to physically observe enter actions between patients and staff especially in memory care, ask to take home 15 page contract before signing so there are no questions and lastly, please, visit your love one as much as possible even though it hard on your heart to watch their decline.

All areas are short staffed and unable to provide agreed to/paid for care.

Generally I am happy with the facility. The people who work there are very nice and cheerful. The place is clean. They have decent activities. They only provide transportation for residents twice a week, I think it should be more. There is a lot of staff turnover, from nursing director, and executive director to the caregivers that help the residents. To me this is one real drawback.

I really like the friendliness of the staff, the fact that they bring in live entertainment into the memory care building and how nice and new the inside of memory care is. I feel like they are understaffed and the food isn't very good. Also housekeeping only cleans their rooms once a week.

There has been multiple administration turnovers in the 16 months my mother was a resident. No consistency. There were several nights there was only one caregiver for the facility. When she slipped and fell they never notified me.

This is not the place for memory care. When my loved one wants to go home, they call me instead of handling it. But not all employees do that, some are great some are just so-so. Nurses and normally good. It the staff ot aids that are less then 2. from 5 to 1 I hate the price i am paying for what i am getting.

Overall ok despite a couple of incidents: broken glass not cleaned up by staff, visitors cleaned it up. Battery dead on remote wristband. My dad was stuck halfway falling of chair for several hours until I arrived.

The care was not up to par. The front desk personnel during the week days was very rude. The weekend front desk personnel was very helpful and friendly. The sale teams are nice just to get your business.

We fell in love with Three Forks from the initial visit, we were very impressed with the low amount of turnover, allowing our mom to fall in love with the staff. She had the same nurses, facility Management, and Maintenance for the first two & a half years, a very consistent routine which was much needed for. Since the change in ownership in 2024, most of the staff has turned over and we have noticed a vast difference. Her laundry started getting mixed up, wasn't done as frequently; one gal actually mentioned to us that we were welcome to do her laundry ourselves!!! We pay for this service! We have had to repeatedly ask for help with plumbing and lighting repairs. The main parts of the facility still remains clean and we are very happy the staff at the front has remained consistent, but much else internally has changed. Hoping for some consistency in staffing in the new year and hopeful for more helpfulness in housekeeping where our mother needs the most help, since she is 96.

We picked this community because of the location, size and overall feel. Apartment on first floor for mom (with mobility issues) was a big draw. I like the size (number of residents) I would recommend to others.

The overall experience is sometimes it's a 4 but with 3 turnover in manager & nursing personnel there, one can't really get a read on how well things are being taken care of. There is a new director [name removed] which I've heard good things about. The front entrance always looks well kept but the dinning room, halls, and residents rooms need better care when cleaning. [name removed] the activity director is wonderful and does her best to make life at Ridgeland Place a good experience. Nurses are fine, there are some who work in the dinning room and aides that are very kind but others sometimes rude. Nurse & physical therapist are good. They try hard to listen and be helpful. The food has been good as of late. I would say the cost of what you're getting is ok. We do struggle with the fact that everyone seems to have a different rate and every time you turn around there's another rent increase. I would like to say that I fine it unexceptionable to have that tiny elevator when it seem there are a lot more folks in wheelchair or with walker.