New Perspective Senior Living

PROS: *[name removed] is AMAZING about communication, so helpful, answering/ replying to any email questions we had!!! *The daily medicine distributing staff was very kind, caring, fun & positive while dealing with my dad! *Family Christmas Dinner was so well organized, fun, special!!! Very affordable for the family members $7/ person) & great food & entertainment quality!!! *Seemed like a good price in comparison to a few other places we looked. *Accepted a Medicare/ Medicaid waiver. *Many activities & outings my dad enjoyed! CONS: *The head nurse was not particularly responsive or helpful via emails. Kind of condescending, telling me to remind my dad (with dementia) to be nicer... um, isn't "grumpy" kind of common w/ dementia patients. All within the 1st month he was there! *I got at least 2 calls where they identified themselves, confirmed it was me they were calling... then they'd start talking about a resident that was NOT MY DAD/ calling the wrong family vs resident! Sadly my dad fell [date removed] , was admitted to the hospital, moved to hospice [date removed], and passed away [date removed]. He was only able to live there for less than 6 months. Southwest Commons in Strongsville was a VERY NICE assisted living facility!!! It was a very good value and engaging community. There are a few areas they can improve but overall we highly recommend it.

My brother really likes New Perspective in Mankato. Says it's good food and he has a very nice room with laundry. the rates keep going up and hard to keep general staff.... a few weeks ago I ate there with my brother and the CEO and maintenance workers were serving the food cuz of worker shortage.... but they did a good job!! But staffing is a problem everywhere in these types of places.

My dad’s experience at Sunrise has been mostly positive. He likes the vast majority of the nursing staff and management. My main issue is that it took weeks just to get his rent figured out. He was being billed for a higher level of care than he was actually receiving. The monthly statements are hard to decipher. When I asked questions no one had answers. Sure glad we didn’t opt for auto pay! The most recent statement is still a mess but at least I feel we know what to expect for the rest of the year.

Our apt is huge, don't know if they are all the same. Have not done any of the things offered, taking care of [name removed] is a full time job. They have wonderful entertainment, and we have gone to a couple of them. Parties for every occasion. Activity director is great. Only complaint I have is the cleaning. The young man comes in once a week and it is hit and miss. Vacuum is just around the middle scrubbing is around the middle. Nothing gets moved, even a paper on the cupboard. I have my old cleaning company come in once a month.(another expense.

There are some maintenance areas that need improvement but the staff who take care of Mother are great.

The staff at New Perspective has been accommodating with moving my dad in when we had 48 hours notice, staff work with us to get things squared away. They had availability of places for him to move in. They have really welcomed him in the community.

[name removed] the nurse was kind at first but started to show she was actually a [removed] when it came to communication about the resident. She was very one sided and thinks she knows more than what she does. Also, admin changed and is very bad at timely emails and great at losing emails.

I like the way the building and units are maintained. Very clean and well kept. I think they could improve on food quality and encouragement of the residents to join activities

Overall, it was a really good experience. Kind and caring staff, clean. I think as with any place, especially with an older person with some cognitive issues, It helps to be there to help make sure the transition is a good one and that your loved ones needs are being met. Overall was a great experience and day-to-day or person to person. I might have fluctuated between four and five. I was a little room for improvement but overall we were very pleased.

My mother indicates that she is happy there overall. She would like to see more emphasis placed on better cuisine options.

The staff was hands-down the friendliest and kindest of any facility we toured. And we still find them to be that way months later. The activities are wonderful! We wish the staff would make sure our mom changes her clothes DAILY and help her with her hygiene a bit more--helping her comb her hair, brush her teeth, and soak her dentures. We pay for the highest level of care for those reasons and would like to see that happen daily. The staff is very good to her, and even though she hasn't had the easiest time becoming acclimated, they remain very kind and good to her. We greatly appreciate that.

My mom is fortunate to be loved and cared for by special caregivers and staff namely, [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], and [name removed]. They work with her to make her comfortable and engage her in activities as she is willing.

The care has been great. Nurses are great and medication management was our #1 priority, so we feel good about this decision. I'd say the only semi-negative review is the food. I've stayed for dinner a few times. One night was sloppy joes that were fine but they came with exactly 5 tater tots that were cold. Another was a harvest salad and it confirmed complaints of limp lettuce. It also had a strange ingredient, small clumps of squash. I expected the apples and cranberries. It was not very pleasing. I'm sure that that does not apply to every meal. My mom would complain no matter what, but for the amount people pay in this and similar facilities, the food should be fresher & taste better. I don't doubt the nutritional value, but people have to want to eat it to benefit from it.

They make some mistakes, but they fix and work hard to resolve. Friendly staff They really focus on cleanliness and staff.

The staff at Richland Woods is very caring and friendly. The apartments are clean and the housekeepers are so nice. The nursing staff is excellent. The food served in the dining room is always good.

Communication could be worked on like Progress reports would be helpful My mother needs sun on her skin for half an hour a day. She is unable to speak correctly so she is relying on us to communicate. Someone should ask us if we have questions like when we visit. I love the atmosphere, gathering for meals, the common area. The package we signed up for stated she gets help with a shower every week. Her hair is greasy. It doesn't look like this is happening. Laundry is better now since September, I had to leave a note to do some that had been in her closet for a month. The staff seems caring when I mention anything. I am grateful

Excercise has been getting better. Interacting with people is friendly and socialize. Interaction has been focused more because of the activities that are been done overall the last several months. This is strengthening my connection with others. Excercise is fun just need to get a bit more line with the activity.

It's a nice building. There are plenty of friendly residents, so making friends is easy. The food is mediocre, obviously bought frozen then reheated. It's expensive, but most of the other places are more expensive.

What I like the most about The Waters is the friendliness of the staff.

We chose this community because the price was good with the discount option. The quality of the restaurant staff needs improvement. Overall though I am happy with mom's care.