Navion Senior Solutions

My grandmother acquired bedsores on feet and buttocks here. Her adult diapers were not changed regularly despite having the highest and most costly level of care. Director does not return phone calls and neither do the physicians which cover this facility.

On the surface Chatham Ridge looks like a great place which is why we picked it for our loved one, however they were very understaffed and undertrained. The bottom line is we strongly encourage families not to just pick this community based on looks or based off a singular tour, we encourage them to ask all the difficult and detailed questions to ensure your loved one is going to get the proper care and attention.

I want to make sure no one else ever takes heir loved ones here. My mother suffered greatly, she had covid and no one knew it. She was unresponsive and no one checked her vitals. My daughter found her and demanded someone call 911, when they did and got her to the hospital, that's when they found out she had covid. She went into Colonials Gardens walking, feeding herself, speaking and now she is unable to do any of that on her own. They did not give her medications the correct way and some of the ones she was prescribed they did not give her at all. Within 2 weeks she could hardly do anything by herself. No one would listen to any of our concerns either. It was a terrible experience, but they very much made us think in the beginning that everything was going to be great. I think if we were not there checking on her every day, she would not be alive today.

There is a lot of problem that all stems from upper management.

They tried to take my dads money from him. The day before he moved in, the doctors told us due to his condition it would not be a good idea and they could not give us the money back until recently. I think they care more about the money than the actual residents well being. I would not recommend them to anybody looking.

I moved my dad from Chandler Place Independent Living (wonderful place) because he needed more care. I thought he would get the same genuine care but at a different level. I was wrong. The facility is run by [name removed] who I believe is a supervisor of the staff . I never met the facility director. My dad received poor care and they eventually forced him out during the Covid virus. It was devastating for me trying to find a place for him. I received no help from [name removed] or anyone at Chandler as I struggled to navigate a place for him. I finally found Carolina Gardens on my own. They were great and took care of my dad until he passed. Be careful if you chose Chandler Place Assisted Living.

Hitchcock is NOT a place I would want for anyone I cared for. I put my father there at the end of March because of Covid, I made a hasty decision. In the beginning they were very inviting and informative. My father was there 6 months. And in that time he was sent to ER twice for “dementia behaviors” . So he sat in a flex unit in the ER for 10-12 hours, for an accessor to tell us he was fine to go back. It was situational, and his behavior was just not addressed by competent people that knew anything about dementia or Alzheimer’s. He was sent to a psychiatric ward by the parent company, Enlivant, even after the psychiatrist sent my father back to facility. He endures 10 days of new medications that shut his body down. He ended up on the medical side of the psychiatric facility because he was “not getting better”. Meanwhile I’m still not allowed to see him, or talk to him to assure him that I’m trying to get him home. Or even let him know what is going on!!! Finally after finding a tumor on his kidney, I get hospice involved to get my dad back to Hitchcock. He now is wearing a diaper, wheelchair and being fed by an assistant. When he returns he makes a full recovery (after the meds the psychiatric ward gave him are out of system) and starts walking, eating, and using bathroom. I’m still on allowed visits at a window in front of the Hitchcock facility between 9-5pm. Now our monthly bill has gone from $4000 to $4900. Even with hospice coming twice a week to help shower and take vitals. They quit cutting his hair and shaving his face. My dad would plead at the window to get him out of there. And I did. When I moved him out, they never once helped me nor even spoke to me. The room was disgusting, smelled like urine. And there was a cart with close to 5 loads of his clothes in the middle of his room. It looks like once they knew he was leaving, they washed everything that was piled in his room. Because I could see in his window anymore, they shut the blinds 3 months ago. My dad went through two pair of hearing aids, and 4 pairs of prescription glasses. I’m scared to think of how he was treated there because they knew we couldn’t come in to see how he was doing. And how they’re doing with their promises that they say to get you to come to them. I pray that they get the help to educate their med techs to properly communicate with their residents. I pray that the director learns how to communicate with the family that trusts them to put their loved one there. I reached out to the director via email, texts, phone calls, and in person. He would state he wasn’t there , or to talk to [name removed], the nurse. [name removed] is the only reason I tolerated some of this behavior. But, it takes a TEAM to work a assisted living. And that’s what they sold me on day one of brining him there. Now I know, at the expense of my fathers health and well being, that is was a lie.

I was very unhappy with Chandler Place Assisted Living and Memory Care. I moved my father from Chandler Independent Living (fabulous place) to Chandler Assisted Living. He was only there for three months and deteriorated so rapidly. It was heartbreaking. In the middle of the Covid Virus, I was told by [name removed] to find another place for him and was given a short period of time to move him out. Can you imagine how hard this was when all care facilities were locked down for the Covid virus? No one at Chandler offered to help me. The entire time my father was there, I never met an administrator, don't know if there was even one. [name removed] was the person in charge. After two phone conversations with her telling me to find a place for my dad, I cried. She was cold and uncompassionate. The good news is that I found a better place for my father, which is CHEAPER and the staff there are very compassionate. I urge anyone who is considering this facility to shop around.

[Name removed] is supposed to be for assisted living patients. It is not. Most of the patients have dementia or Alzheimer. The food is terrible. They need a certified dietitian. They cannot keep help. Currently they do not have a manager or maintenance person They seem hire from the other assisted living places in Greenwood. The people they are hiring they need to find out why they were terminated from the other places. Sad!!!! They went for months and months without a nurse. Hired one she only stayed 3 days. The upper management needs to come down and change things. We are looking into a lawsuit with other family of residence. Family members are paying over 4,500.00 a month.... no manager. almost 8 months without a nurse, can’t keep people. Major major problems.

My loved one was there for a few months. The place is 85% dementia patients. We were told it was only 20%. My loved one had no dementia issues so it was like living in a psyche ward. Some of the staff was hateful and rough with the residents. The food was pure awful. Those who could not feed themselves had their plates taken away after the meal, untouched. There was not adequate staff and the staff was NOT trained. Leadership there was apathetic. PLEASE don't let the beautiful environment fool you. I had to remove my loved one. They witnessed horrible incidents. Not a place for a loved one to be. Unfortunately the dementia residents have no way to communicate how horrible this place is.

The last paragraph is probably the most important, but I'm trying to keep it chronological. In the first month of her being with her, they ran out of my mother's medicine and just DIDN'T GIVE IT TO HER for a day and a half. This is an addictive drug and she definitely went through withdrawal in the process along with tremendous anxiety and no sleep. Nobody was sorry, just blaming everyone else. We pay $250/ month for basic med management, but she only has one prescription and they can't even get that right. Also, the ONLY PCP who goes to the facility provides horrific care, with lab tests being delayed for up to 4 days with no good explanation. That's a problem when you're dealing with a potential UTI. Again, Chandler takes no responsibility and tells you to call the PCP (you'll get nowhere). Within 2 months, my mom was so upset with them that that she tried to take her own life. Her explanation to me was that she didn't want to pay them any more money, ever. I'm not saying that's a logical reason to hurt oneself, but it's relevant that it was on her mind. Chandler would not allow her back without 24-hour supervision (and that could not be a family member), even when she was cleared by a psychiatrist to go back to assisted living. Within two months of my mom needing their care, they had charged us rent for the time it took them to get her paperwork straight BEFORE she could move in (a week), they required a $3000 community fee, and raised our rates the following month saying that it's normal for rates to be raised ANNUALLY (that means January to them, not after your loved one stays a year). And no, they won't refund the community fee even though they failed my mother at every turn.

We made a deposit in August 2018, and were told the deposit was fully refundable. We decided on another facility and asked for the deposit to be returned We have made several requests and are always told, "I'll let you know as soon as we hear something." This is February 2019, and we are still waiting after several contacts. I suppose the next stop is an attorney, magistrate court and filing a complaint with the Secretary of State. I guess this is a case of buyer beware...so, buyer beware. I'll be shocked if this review ever sees the light of day.

Only because zero stars isnt an option! My grandfather was in the memory care unit for 1 1/2 yrs. Its dirty & stinks. Staff is lazy as I witnessed patients setting alone several times. Any clothes or necessities purchased for your loved ones will be scattered, lost, stolen & used on others. When my gfather was on his death bed with hospice, 1 staff ask, "He aint eatin?" When I explained he could not & was on his last hours. Her response was, "Wish I couldn't eat, Id lose weight!" (how caring) We requested that his clothes be given to the ones in need with no family. [Name removed] informed us thats not allowed & we must come back & remove them. If you care about your loved one at all...dont put them in this nasty hell hole!

I would not recommend Hammond Place in North Augusta South Carolina for anyone. They talk a big talk to get you in and take your $4,000 move in fee. Then everything changes. They are not prepared to provide assistance , nor do some of them want to. Very poor management and very poor care.

BEWARE!!! When you consider an Assisted Living, make sure you check the financial status they are in such as bankruptcy or reconstructing the company! This staff was rude and stepped over the line into family business! They convinced my mother to revoke my Power of Attorney! The assessment they wrote to evaluate her level of care was wrong. This determines how much the resident pays per month. READ it carefully! Get a copy of EVERYTHING you sign. Please be careful..... I had a horrible time with these people! There is much more I could share.....

Cypress Place on Midland Parkway in Summerville SC is not where you would want to place your loved one. The meals supplied are substandard and I am shocked and appalled at the scraps they offer. I had to either bring her food or take her out to eat to supplement her diet. For $4000 a month this is not expected nor acceptable. In the last several months there has been a turnover of staff and obviously there are issues. My mother had money stolen from her wallet in her purse in her room this week. I never gave her cash before to keep in her wallet for 6 months. I had to move away for a week before she reunited with her family in another state and I left her some cash for her flight today. It was taken by someone working there. I would not even consider placing a loved one here.

My parents were there for about 6 months. My mom has been wheelchair bound for some time and quite often had to wait to be transferred to her bed or even changed if she needed to be changed. My dad sufferes from Alzheimer’s and did alright as long as my mom was there but we moved her to a rehab facility to help with her strength. While he was at Hammond by himself there were at least a couple of instances where they did not get fed on time because they forgot about him and he, because of the Alzheimer’s thought he’d eaten. I do not recommend anyone who needs anything more than a roof stay here.

The staff held mail and did not give it to my sister when she was unable to access her mailbox. After her death, mail was returned to sender. I hate that she probably thought no one cared at Valentine’s and other times when we were unable to visit her in person. Shameful! Her room, especially her bathroom, always needed cleaning when we visited. I would never recommend this facility.

Go anywhere but here. Period. My dad was there for several months. needed more care after some time... they were fast to charge us more, but never ever gave more care, except for the immediate hour after we complained or pointed out he was not getting it. They would do something and the next day, it disappeared. Dad died now... and 2 weeks later, the death certificate has not advanced from them. Carolina management is incompetent, they do not give near the quality or level of care they promise or charge for. Not sure if they don't care or if they are understaffed or it is just policy. Services that were promised going had to be fought for once in. They should be stripped of their rating and reevaluated for what they really are. I know I sound bitter. I am not. I am 100% realistic on what to except and 100% honest on what was delivered. And the food... it is awful. Bojangles would be considered gourmet. But that is minor in comparison to all else. There must be better solutions out there for the aging.

I have toured this facility on two different occasions and at different times of the day. They are very short staffed and a patient even fell when I was touring. Not because of neglect but because the staff were tending to other residents. Staff presented to be overworked. I had requested to speak to the administration on two different occasions and that person was never there nor returned my phone calls. No one knew where administrator was or when that person would return. That is not professional at all. Do your research on adult care homes so when you do a tour of a facility you know what to look for.