Navion Senior Solutions

The staff was extremely friendly. However, they did not notify the family of changes in condition, medications, or resident's behavioral changes. If you place a family member in the memory care unit, be sure to check the each time you go for changes in condition, decubitus (bed sores) and stay on top of you loved one.

My friend spent 10 months there and every time he had an issue or complaint, they sent him to the Emergency room. They are not equipped to handle any pt with dementia that has any anger issue. I was led to believe they were specialist in this area, but that is certainly not the case. Staffing is very limited, and they only have inexperienced staff that do not know how to resolve any issue. If there is any problem after hours...the call to the nurse will result in an emergency room visit with EMS. The bathroom floor was so dirty on one visit that I had to mop it myself, and it looked like it had never been cleaned before. If your loved one is not quiet and sedate, this is not the place for them. I also had to ask to look at his medicine sheet as he was experiencing dizziness and weakness..and discovered one of his medicines was not being given. It is overpriced and more than even some of the "nicer and newer" communities.

Some of the staff truly care about the residents but for most, it is just a job. Poor communication exists shift to shift. There is not enough staff to care for the needs of the acuity level of the residents. If a resident has problems with communication and/or understanding, there are little activities in which they can participate and they end up sitting in his/her room all day. The facility RN is very willing to listen and discuss concerns as is the Pt. Care Coordinator but that is all in management that seem to care. Many residents report follow through with residents' concerns by the Ex. Dir. to be poor. Some feel the major concern is money. Management calls family members periodically to ask if we have any concerns but as of yet, I have not had one concern met. It seems to lie dormant on the Ex. Dir. desk.

The food looks nothing like the gourmet meal pictured above. There are rarely fresh fruit and vegetables. Canned vegetables and fruit cocktail are common Sometimes the chicken was so over-cooked and tough, it couldn't be cut, much less eaten. Recently the entire night staff was let go for incompetence. They seem to have a problem keeping staff in general. The staff passing out medications cannot even identify the various pills they are giving out. Staff answering a ring for assistance more than once opened the door and snarled "What do you want now?" They recently got a new head nurse who stormed unannounced into residents' rooms and confiscated anything that said "keep out of reach of children" by throwing dishwashing soap, hand lotion, cleaning supplies, hair spray, etc. into garbage bags. Needless to say, my family member felt like a robbery had taken place. Even worse, the doctor had written orders on file allowing self-administration of over-the-counter drugs and possession of cleaning supplies. The possessions were returned, but the emotional damage was done. Fitted sheets are returned wadded up instead of properly folded. Everything else comes back a wrinkled mess.

I would give them a bad rating for memory care for several reasons: Nourishment - it is not uncommon for a patient to lose the ability to feed themselves. This happened and significant weight loss occurred without one mention of puréed food and nobody assisted with feeding. She could have passed. My husband had to request this care. Their answer was they are not allowed to feed her. Yet no word of any next steps. We also had a bed sore issued. If proper care was provided, it would not have happened. The staff does the minimum, if that. Assisted living is not good in SC, qualified care is not required. A nursing home is better and that was the direction we took. I never would have gone there had I known there is no cna or nurse.

90% of the staff and 100% of management could care less. I put a ring camera in her room and they put a sign on the door to alert the staff. I wonder why. It didn't prevent her diamond ring and gold wedding band from being stolen... when I asked for access to the hall camera to match up to my ring tape, they initially said yes and then denied it. There was an issue of men getting into her room in checked at night. Denied until I showed them the tape. No response. I took her out of there and never looked back.

They move residents to memory care without families approval. Happened to several while we were there. The rates doubled and you are responsible. Their 3 rd shift is in supervised and bad things happen. They will let residents go without eating if for some reason they can not eat. And knowing they can't do it themselves. I would rather just end it at that. We lost my mom on Valentine's Day and just going back thru thinking it makes my heart hurt. Adjust a very terrible experience. Moved her there in March 2024 very alert and knowing times from one month later her so doped up and hardly ever understood her since.

Stay away from this facility. My mother's wedding rings were stolen and so were her shoes. The staff seemed to have no idea who my mother was when I went to visit her. She got absolutely no exercise and they had nothing for her to do. It was just a warehouse. It was horrific. I would've pulled her out except my husband was in the hospital dying.

The facility was clean her room was not kept clean. We have moved her to a memory care facility. They don't need to take those kinds of patients. Left sitting in pee and poop on more than one occasion. Had 2 bed sores while there. More worried about having the room filled than actual care of patient. Gave them 30 days to improve and nothing changed. We paid $[fee removed] a month for what we could have struggled to do at home. Not worth it at all! Where she is now she is clean, doesn't smell, more alert and more active. Not like she near death like at McArthur. Would not recommend them to anybody. Only good thing we can say is her nurse [date removed]was good with her.

They lied about the care that was provided to my loved one. They allowed her to run away 3 times. The only reason they get that is because there were some staff that seemed to care but those ppl were transitioned out of the facility early on. This facility NEVER had my loved one seen by a medical professional outside of when she was taken to the hospital for tests. They lied about it every time I called to inquire. When I discovered this and tried to work with them to move her, they dragged their feet on doing anything ESPECIALLY providing me with all the medical documents I requested. I moved her 2 years ago and I have not yet received any documents from a doctors office. I reported this facility to APS. They need to be shut down. Again, the only reason they get this is because initially the activities were good. That director left and then there were no activities. Every time I visited, my loved one is in a corner or just sitting somewhere alone. She's still very social. She's currently thriving at her new facility. I'm soooo upset we ever toured this place. It turned out to be the worst decision we could've made.

My loved one passed away while under their care, or lack thereof. I would never recommend this facility to anyone.

Avoid it There are many others. Memory care is a nightmare. Their own staff will tell you to not go there. I would not recommend. The day I was taking my wife out, there was another aide taking her person out.

Don’t waste your money! [name removed]moved my brother in and than pretty much said he was out of their care within a month. They took about [removed] off of us. She has no clue what she is doing. She is evil. I don’t recommend putting an animal in the family, and definitely not a human loved one. I never leave bad reviews but this place is horrible and should be considered a scam.

This place has went down hill in such a short time span. I visited about 6 months ago, everything seemed great, the food was good, the people were nice. I planned on signing this week and let me tell you, big change of plans for me! The residents looked miserable! What in the world changed so dramatic that this place went to a dump that quick!

In 1 1/2 that she was there she lost 65 lbs. Had 3 UTI's. A small brain bleed that the family found when they took her to the ER. They were putting 2 diapers on her so they didn't have to change her so often. We found feces on her feet and finger nails. We did contact the State.

I have given my honest opinion. Mebane Ridge is not honest with the family upon admission. We were told that our family member would get all the care needed with assessment by their nurse with level 3 supports. The care is lacking. The care is lacking as I see it for the majority of the residents in memory care. The residents are not monitored. The impression you get is that there is no care whether the residents live or die. ADL for my family member is almost nonexistent. No grooming, handwashing after using the bathroom and prior to eating. This is not sanitary. Staff refuses to take to the restroom as ordered by specialist. Member is encouraged to soil undergarments instead. On several occasions the thermostat has been turned down to 66 degrees in the family members room. The thermostat was turned down by staff even after the resident states that they are cold. Bed is not properly made up resident was sleeping under a comforter only until addressed. I could go on however I will sto

Male residents were allowed into female rooms even after being shown video of male resident jumping into her bed multiple times and staying for hours. Allegedly they check all rooms every two hours No Way Place smells like urine Got out in 40 days and found 2 others that are just fine. Keep looking

Stay away from McArthur Manor. Administration is very rude and unprofessional.

I will never recommend Preston House to anyone. In my opinion, there is not enough staff for the level of care needed by most of the residents. I thought the food was terrible. I tried to check the menus so I would know when I was going to have to bring food for my husband, however, most of the time they didn't have them posted. If I took him outside to sit on the patio, in order to get back into the building I would have to bang on a window or the door so someone could let us back in. There was no doorbell or call button outside on the patio to ask a staff member let us back in.

I wanted to do a respite stay but they were pushing for a permanent stay. And at the time my mama didn't have enough money to do a very long permanent stay but it was too late, before I acknowledged what I was doing I got in a mess and signed all this paperwork. I mean my dad just passed away and I was trying to find care for mama because she couldn't stay home and take care of herself and I was sick with sinus. So my mind wasn't all there anyways and so I'm sure they seen that and I feel they took advantage of me. I feel that people that want to go there should know what I went through with them and be aware of what they may be getting into. Thank you.