Mustang Creek Estates

It's a good facility overall, but we are having an issue as far as turnover within their staff. I do think it's the hours and the pay. The lack of staff effects the meals, activities, level of care, etc.. There have been times when there's only been one in house, when they are supposed to have two for the estate. Also the availability of them not answering the phone for my loved ones building itself.

We had a nice meeting with a very nice woman who showed us around. We thought the place was just okay. But both my sibling and I were approached separately by two different ladies who were there visiting their respective family members. They told us quietly but very firmly do not let your person live here. One of them mentioned response time of over an hour when the call button is pushed. I took that with a grain of salt, to a certain extent. You never know if a resident is pushing the button constantly, etc. But their comments left us with a funny feeling, and there are plenty of other fish in the sea as far as communities go. So we decided to continue our search elsewhere.

We loved [name removed] and the Residents were SO friendly ... But I think we need a more activ community for my dad for right now. We so appreciate the tour and all her efforts!

The community is clean on the inside and the outside, the facility is wonderful and we can tell our loved ones demeanor has changed for the better. The staff really loves the patients and you can tell on their faces they do feel loved. They do get to take the residents out with their van to drive around, and will even go through a drive thru to get hot chocolate. However, there are some negatives, there is zero communication, which is concerning to us since our family is very hands on. We did speak with the nurse practitioner and she apologized. We just want more communication from them after they visit with our loved one. They also were ordering expensive medication for a couple months without our permission or understanding.

The spaces inside the community are immaculately clean, no fowl smells however our loved ones bathroom is not as clean as it should be. Some of the staff embers are great and some are not. The things that have gone really well is that they recently hired an activities director and she sends around questionnaires so that is really showing that the activities are improving. It has a homey feel to which is very positive. They also do their own cooking for all meals and the residents can watch. They are not allowing inside the kitchen area but they are allowed to watch, and the cost is less expensive. However, when we dropped there was only one staff members on duty which made the transition traumatic. We wish someone was there to welcome our loved one. Ever since then they have been understaffed which was resulted in resident conflict.

ratings above

I had some issues with the director, The care was good but the upper management was not good. The communication was not good and they were hard to get responses from upper management. I would not recommend this community

They promised a lot of things and they did not follow through. I was told that there was a chef there is not a chef so I take her meals and snacks all the time. It is very hard to keep track of her items. Her items are missing and half the time she is in other peoples clothes when I see her. And on top of it they just raised the price. Overall, I would rethink it, we have not had the best experience.

The common areas were clean. The resident's rooms weren't as clean as other parts of the community, specifically the bathrooms were filthy. There was a major turnover of staff, and not enough staff for the residents in the house. The staff the community hired was under qualified for memory care residents.

The facility itself and the concept of the cottages is great, the staff was all very friendly and helpful and it did not seem institutional as some others that we saw. They did have a lot of staff turnover or were understaffed, so some of the things that needed to be done were not getting done as they should have. Overall, I would recommend Mustang Creek Estates as long as your loved one is more independent.

I would tell my friends, that if your parent is in a hospice situation, then I wouldn't recommend this community. I would suggest to stick with the a more clinical environment for hospice . I feel it was a dark situation. For the amount of money, they seemed to have a strict contract. I felt intimated by speaking up with the contract. I wanted to try to negate my contract with the community, and I didn't get the feeling they would be willing to assist me.

The facility itself was nice. It was always kept clean, The outside was very pleasant.Overall, it wasn't bad. However, care wise, there were two things that were very concerning, the call light button and being under staff. The call light has multipurpose and staff don't know how quickly to respond, and the buttons don't always work, The staff with very pleasant and busy, and not always availability when needed for emergencies due to not having enough staff.

A caring and attentive staff. Nice surroundings. Clean and well appointed. Seems to be well suited for memory care residents. Not what we need at this time. We did have an issue with the idea that staff (not nurses or med techs) would be dispensing meds.

I had a good tour of this facility. Everything went well, and everyone was kind. The community looked nice, and from what I saw they do a good job with the cleanliness. The staff was kind, and treated me well. My tour went well overall.

There are some good things about this community, and there is some room for improvement in some areas. I would suggest to anyone bringing their love one into this facility, to make sure they label all their love ones personal items. Many of my love one personal items, and bedding have gotten mixed up with the other residents things. We do enjoy the meals. I do feel they are under staffed. My love one is in the memory care unit, and they have 15 residents, and only 2 care givers. They seem very busy, and stressed most of the time. It is a nice homey environment, but there is room for improvement.

On-site visit was not made. The number of residents in the home of 14 seemed more than we would be comfortable. Looking for a smaller, home-like atmosphere. Costs seemed in line with what we are looking for.

studio,3.300@ month nice location,nice staff,again,looked older and was disappointed in size and layout of room

My loved one has made the transition just fine into this community. He is really happy with how everything is going and how welcoming everyone was to hi. The food could use some improvements in the quality, but there are no serious complaints. This was the best fit for him and his budget out of all the different facilities we had taken a look at.

While touring the Mustang Creek, I did not like the rooms. They were very small and the place felt like a group home. The residents would have to go to the hallway bathroom to take showers. It was not a good fit at all.