Mustang Creek Estates

My mom was here for a short time. She was not here long, It was not a good fit for my mom at this time. The staff was nice in the memory care unit. they offered her activities and she did participate. I would overall recommend this community for assisted living and it memory care to other families for outstanding care and value.

Everything is going great here. The food is good and mom has no complaints. Mom has started getting involved with the activities. I really like the family oriented style that the community has. That is what we wanted for mom.

We really liked this facility and thought the cluster concept was a good idea. It felt homelike more inviting. We plan to take mom to see it this next week. Bedrooms were a little small.

My tour of this community was a nice one. Everything went well. The community from what I saw looked nice. Everything was nice and clean. The staff friendly and nice, and informative as well. It was good experience, and they treated my family and I well. Unfortunately it wasn't the community for my father and his needs.

I liked this community and I thought is was nice looking place. This community is close to my house and I did want to take my wife here. After looking around I did not get the right feeling to select them. Nothing is wrong with them, it is a suitable community.

Our experience with Mustang Creek Estates has been a very positive one, overall! Things were a little shaky in the beginning, but once everyone got settled in things have gone very well! The facility is clean and well kept, and the people are very friendly. I like that the residents are divided into "pods" of 12, they get a lot of inidividual attention and really get to know the people who look after them. They've also got some great home-cooked food!

The staff that offered the tour at Mustang Creek Estates Residential AL and MC took the time to listen to our concerns and needs. They were able to address our questions with their wealth of knowledge. They staff were very pleasant and we enjoyed the tour.

The facility is very homey and it is all-inclusive which is wonderful. My mother has been in the facility 2 1/2 weeks and refuses to bathe which should have been handled sooner. I think the aides are very friendly but it seems some of them lack experience. Overall a great place.

So far everything is going well for my father here at this community, as with anything there is always some room for improvement, but overall it is a lovely community. They do a very good job with keeping everything nice and well maintained. The staff is kind, very accessible and responsive. I like the fact they have a flat rate for everything (in particular med management is included). I know he is getting good care. I would definitely recommend this community.

My family member has been at Mustang Creek Estates a few months now. I visit often and and have found her care to be good there. Like all senior care facilities there is some staff turn over, and some are better care givers than others. Generally I find Mustang Creek Estates Frisco to be a value as it is kept clean, and the seniors are treated with respect, and the staff are good about communicating with me.

Very Homey and my mother thinks that its her actual home. There is not one bad thing I could say about this facility of the Mustang Creek Estates of Keller. Everything is great and the staff is great and we are very happy.

They have the most difficult job in the whole world. We really can't complain. My mother in law loves it.

The could improve in caring for my mom. They could do a better job in making sure she's bathe and washing her hair.

The people are nice, I think the residents tend to be a little further along the continuum of needing care than I expected. A majority of the residents in my father's building are not really communicative.

We toured this community when we were looking into options for our loved one. The set-up here was interesting. It was like a large single home that was designed for around 10 residents. Residents had individual rooms, with a big shared common areas and kitchen. Our loved one wasn't interested in this kind of arrangement, although I personally liked the look of the community. It was also very good in terms of price.

The community itself is very clean, but the house keeping in our loved ones room could use a little bit of an improvement. Mustang Creek is very convenient to us, and we really like how they have a few residents in a home so the staff members are much more attentive and can provide more one on one care. Also the activities they have are excellent.

I was not the biggest fan after talking with them, but my aunt seemed to really like Mustang Creek Estates.

We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.

My family member was first in Memory care due to room availability then moved to Class1 home. There have been some issues that the staff is addressing. Management has made improvements for the best care. Staff is friendly and willing to assist both the family member and client. Mustang prepares 3 well balanced meals daily and assists clients with bathing room cleaning and meds. The pharmacy they use is more expensive but pills are packaged for convenience. At this time we are pleased with their services and don't plan on making any changes.

I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.