Mustang Creek Estates

We did get off to a rocky start because my loved ones care needs progressed quickly, but overall they have been great to work with. The staff are very sweet and call with any updates, they seem to really genuinely care about the residents. I would absolutely recommend Mustang Creek Estates Frisco to other families.

Our family had an in person tour and we thought it was a very nice tour experience but the only reason we do not pick this community is the cos, it was just a little to expensive.

I would recommend the community to others for their loved ones. The community is a very good. This is a smaller environment and it won't overwhelm the resident when moving in. The care is personal to the resident. The staff communication with the family has been very good when we have questions or concerns. They keep the us informed of any changes. There are three meals a day served to the residents, along with snacks. If the resident doesn't care about the food available, the community does have some other options the resident can choose from.

The staff is very friendly, caring, and compassionate. They try very hard to do all they can, and for the most part they do a great job. It's just that they need more people, just so that they can check on the patients more frequently than they're able to currently. Also, the food and activities could use a little bit more variety. But overall, I would definitely recommend looking into it for your family member.

It's pretty clean. The actual working staff is very friendly. The food is pretty good. We picked this community, because it was newer, looked like it had somehting to offer, and it was smaller, in which they were able to provide individual attention. They can improve on, consitency with the staff and pay them more to keep them. The staff is very friendly. I would recommend to other families.

This was our 2nd choice. They don't have a nurse on staff. I didn't see residents out socializing during the tour, and wasn't sure how this would work for my loved one.

I toured this facility, it's a beautiful community. The layout concept is very unique, however, and wasn't the best choice for my loved one. The rooms of living areas are smaller, bigger common area rooms.

We've had a pretty good experience with this facility so far. Most of the staff is great, but there are some that maybe aren't so great. That seems to happen more on the weekends when they're using fill ins versus the regular staff. But I know part of that is because it's not routine for them and certain things can be challenging. They have good activities, I just wish they'd offer them more on the weekends. They serve great meals. Communication with the family is very good. Though it can be a challenge to get ahold of someone in the evenings. One thing I would suggest is that the staff wear their name tags. I know they have them, but not all of them wear them. Wearing them would be helpful for the residents, especially those who have Dementia. Overall, this facility is a nice, small place. It's pretty low key as far as the atmosphere and the residents. I would recommend them to family and friends.

My loved one is so happy here. The daytime care is absolutely fantastic. The staff are very caring, and they treat the residents as if they were their own grandparents. Some of the patients need to be fed, and they sit down at the table with them to help them eat. The food is great. If somebody isn't feeling well, they'll fix them some mashed potatoes or pasta, something light that settles the stomach, and you just can't beat that. They do what they can with activities - thinks like bingo, dominos, watching movies. There's a big, homey room with couches for gathering. They decorate it all up for Christmas - this past year it was a Grinch house with the Grinch there and snowmen on their doors. There was a great big Christmas Tree. They really went out of their way to make sure it was fun for everybody. They also decorated for New Year's and are getting ready for Valentines day - they just keep it going so there's always something new and exciting happening.

I wouldn't recommend the community to others for their loved ones. I would also recommend you be aware of a lady named, Lisa, who is in charge. The family feels that Lisa is all about the money and doesn't care about what she puts the family through. The place and other staff were great but the person is charge over everything is Lisa and if she is still in charge of everything then I would move on to another community.

It is adequate

Mustang Creek Estates has been great. Very happy with their services. It is an all inclusive price which was a huge bonus over others that we looked at. This is a great facility. Definitely the right place for Dad.

My dad and I toured this community for our mom and it was nice. Ultimately, we couldn't get dad to pull the trigger on it, even though we'd paid several months rent. No fault of the facility at all. It seemed like a great place and good value for the money.

It's pretty clean. My loved one does not really like the food. For the price, the value for the money is good. We picked this community because, my loved one had different restrictions, and they met their financial needs, and also different restrictions. It's not fancy but the people are nice.

Overall experience - good. Cost was good for my dad's budget. Place we left had gotten over the $5000 mark. One thing that I had to do a lot at night was to call and ask the evening/night staff to do certain things that needed to be done. I had a camera in his room and would see that the staff had not pulled him up in the bed or lay the bed down so he could sleep comfortably. That being said there were staff members that went way beyond the call of duty and took excellent care of my dad. I realize that Covid played a big part in hiring staff members. The day staff was an great crew, they were in his room every two hours to check on him and when they weren't in his room they were at least walking past the door and looking in on him.

This facility is pretty clean and pretty well kept. We noticed a lot of staff turnover here. My dad was there everyday with my mom and noticed several things. The staff didn't take the time to visit or work with mom. The food was cold often. There were also medication delays numerous times. I'm not sure that I would recommend them to family and friends.

This facility is pretty good and overall clean. They do seem to be short staffed. Housekeeping is good. I understand that memory care is harder to keep up with at times, but they do a really good job. Dad really likes the food. He doesn't participate in the activities, but they still have someone who comes by often to interact with and stimulate him. The only complaint I have is with laundry. They seem to misplace clothes often. Communication with the family is pretty good. I would recommend them to friends and family.

Cute community; however, it was too small for my loved one. The spaces and rooms were small, and I could see a lady enjoying this community more than a gentleman.

Families need to be proactive in dealing with the staff and expressing their desires for their loved ones. Whenever I come to them with requests, they respond very well. Meals are one of the big pluses, especially for my loved one who can be very particular. The food is good home cooking, with plentiful servings and varied options. She likes that she's able to get her hair styled on site with a hairdresser, which is really a nice service. We appreciate that she's safe there, and it's a pleasant place to be, including interactions with the other residents.

I think they make a good effort to provide services. There are some inconsistencies, and that's mainly due to staffing. For example, they had promised a consistent laundry schedule, which has not been consistent. There has been a lot of staff turnaround. In my mother's particular case, there's a language barrier and specific needs. With the staff turnover, that causes issues. With cleanliness, overall I see that the rest of the building is maintained very well, but they only clean the residents' rooms once a week. So what happens is over that week time period, the floor gets pretty dirty. I would prefer to see that they vacuum more often, especially if they notice a need, rather than on a schedule. I'm in communication with the Executive Director, and she's very receptive to feedback. If an issue does occur, I speak with her and she handles it, which is very positive. I wish it didn't come to that at times, but at least there's somebody who's listening.