Morningside Elite Management

[names removed] are terrific. Very caring and responsive. Place is a little smaller than many others and not as intimidating. The administrative part has had too much turnover and needs to tighten up. Also don't promise things in writing that you can't deliver. Such as taking people to Drs appointments and giving the impression that you can provide medical services that you really don't have

What they could improve on is that the administrative staff is completely rude. They were nice at first, then they get a couple months worth of checks and became absolutely rude and disregard any concerns I bring up to them.

The room studio is well located on the first floor. He has a nice view of the gazebo and gardens. They offer some transportation assistance for Dr appointments. The residents are now nice . What they could improve on is the food! It is not appetizing and really isn't nutritious. Very starchy and for almost [fee removed] it should offer healthier options. He employs an aide outside the community and she will walk with him and clean his glasses fill his humidifier and other little things. He has had issues with the community making his bed. They also don't adhere to his medical plan set by his Drs. It is hard to find suitable personnel but that is everywhere! I believe it does meet his needs

There is lack of communication between the doctor and the head nurse, my brother and patient as promised.

They need more supervision. You have to really look out for your loved one.

The food is terrible. They can improve by being more responsive, when patients press the alert necklace.

They could have better activities or entertainment. More attention to nursing care. Everyone on same page. At the moment, based on the experience we have had we would not recommend this community to other families

Staff mostly friendly and considerate. Communication was a big issue with nursing and caregiver staff. Nursing would discuss care with family but rarely implement what was discussed, so aides never really knew what was expected. The food was very good and we were very appreciative that my mother was allowed to eat in her room. Housekeeping was so short staffed that after about 6 weeks I had to contact department head for bathroom to be cleaned. Activities department seemed friendly and tried to engage residents. Front desk receptionist was not customer friendly. All meds had to be bought through Town center pharmacy so no prescription insurance could be used by any residents.

1. The activities for memory care is non existence between floors. Not consistent, therefore one floor plans actions and the second floor is dead silent. It was explained that they will combine the two floors for activities to stimulate the mind. The fifth floor has nothing and is perpetually dead silent. They are completely isolated and has resulted in my dad staying in bed. They even eat on that floor. Isolation is not good. 2. I only had three instances where my dad was not cleaned adequately, but overall it has been adequate. They have been responsive to calls for care. They do have some good caregivers who go the extra mile to ensure that he is taken care off. 3. They sent out a rating within first month when you don’t have enough data; therefore, to get a discount, you had to answer. I did not due to what I was witnessing with activities. 4. Food average. Not consistent with providing weekly menus. Some events were nice, but can be better

What we like about the community is the friendly staff. However, they could improve on quality of food and variety of food.

Memory care staff depends on who is working to get good care. Make sure you visit them often. As far as the food goes, Memory care never got what the regular facility received. I would only recommend them if you can check on your loved one frequently.

Honestly not much positive. Thought of moving her but all facilities are same. Short staff lot of temps who don't care. Quality of care is not good anywhere....long fingernails. I don't know how that is even permitted. I wish I could bring her home. The problem is management. On the third director in memory care wing in 1 year and 1/2. Third CEO also. If they don't care then why should staff.

The Morningside House that my mother is currently in is accepting residents that need a higher level of care than they are able to provide (my mother is a good example). They raised their overall rates 10% this year, and plan to raise them an additional 10% every year for the foreseeable future., according to the Director. I work hard for my mother while she's there, we provide everything but food and laundry services, and they get paid. Unless a person can walk and do things for themselves, I wouldn't recommend this place.

Overall I feel Morningside is a good community. The response times quoted to us on the tour have not been at all what my dad has experienced. They told us 7-11 minutes from when he pushes the call button. The fastest time he has consistently seen is 15 to 20 minutes, but has often seen 44 min to an hour, 2 hours and sometimes no one came at all. Response times are much worse at night and on weekends. In-house PT provider is a 6 out of ten. They seem to look for reasons not to give my dad PT. He had Covid so was quarantined for 10 days. That's fine, but his PT didn't resume for almost 20 days at which point we complained and it resumed. My dad has some scabs and dry skin on his lower legs. Has had them for years. Then one day that suddenly became a "wound care" issue and his PT was halted for another several weeks. Dad has lost a lot of ground with his ability to walk because he has gotten PT about half of the two months he has been there. On the plus side, MorningSide is very clean and well kept; furnishings and fittings are in good repair and atmosphere is clean/ does not reek of urine. Most of the staff has been friendly but a few have been scratchy/irritable with my dad when he called them. Again worse with night and weekend staff. He does get his meds regularly and onsite pharmacy is very convenient.

I picked this community because it was on your list. It was close to home. When we visited it seemed like a good choice. It was no long term contract.

My loved one is currently a resident at Chestnut Ridge Wallingford. Some of the staff are absolutely great, some are lazy. The housekeeping is fantastic. The move in process was easy, but communication of what was needed was not great. I would suggest giving the family a list of what is needed for the resident. This facility, compared to other places, is good. I would recommend Chestnut Ridge Wallingford to family and friends.

The atmosphere is good and everyone is friendly at this facility. It's clean. I definitely like it better than the previous facility that my loved one was in. I'm just not always happy with the quality of care that my loved one receives. I'm hoping that it's a 'getting to know you' process and that things will get better. Sometimes I think I expect too much, but it's my loved one....how can you not? As far as the staff, as always, you have some good people and some not so good people. It's a smaller facility. My loved one chooses not to participate in the activities, but I know that they do have them available. I haven't tried the food, but I've heard no complaints from my loved one. I've heard similar quality of care concerns from friends with loved one's in other facilities, some that are much more expensive. So I kind of feel like this just is what it is and that it's like that everywhere. Overall, I think I would say that yes I'd recommend this facility to family and friends.

It's a nice place and the fees are more reasonable than other. There was a staff member who was very rude, and loud, towards my spouse. They need to improve on their staffing.

The food was tasty and they did offer a good variety. The staff did provide good quality of care but when it came to the billing especially we felt they could of been a lot more communicative. A lot of our questions would go unanswered or not be answered in a timely manner.

According to our loved one the meals are really good but they do tend to get a little repetitive. They also have a lot of activities for the residents to participate in.