MorningStar Senior Living

All I can say is not good. 1/2 the aids work hard the other 1/2 don't care. It is not family friendly although they are trying to change that. They brought back a great person at the front desk who is friendly, she is so nice to people. I'm in hopes the new administrator clean up the mess the last one left. I hope she does something about the other management there. That she puts patience and families first. That she hears their voice as important an listen. Hope to see some changes coming right away.

Our mother was at Morning Star, Boulder Co. for 7 weeks and it was the WORSE experience for not only her, but for the entire family. The care is SUBSTANDARD!!!! The Director and Nurse both lied to me about our mother's physical condition, not only once but twice. I witnessed many many times when NO ONE was around for an entire hour... the poor residents (memory care) were left helpless. It was heartbreaking to watch. They NEVER bathed her... We had secured another facility to move her into but she passed before we could move her. We truly believe this horrible place contributed to our mother's death. NEVER NEVER put someone you love in this awful, shameful place!!!!!

We removed our mother from MorningStar after three months. The administration was disgraceful and incompetent, setting the tone in creating a money grubbing, deceitful place that was constantly short staffed. It was obscene when they cloaked themselves in piety, saying they served God and put seniors first. Please look beyond the dry-dock cruise ship look and realize its the Titanic. Find a smaller, homey place, with attentive staff--seriously--who cares about the fancy counter tops, when no one shows up to take your Mom to dinner or snaps at them during a shower they're being rushed through with no dignity. We found a place that is in a house with four other residents, run by a woman who has a Masters in gerontology. There are two live-in care givers and two that come in during the day. They have chickens for fresh eggs, an herb garden, flowers everywhere, two beautiful living rooms, and my mom has her own room and bath room. There is laughter, spontaneity and kindness. My mom said she feels like she's finally "home." We finally sleep at night.

Both my parents have dementia and moved into the memory care section. Things were so bad, I had to move my parents out after just short of two months of living there. The afternoon/evening memory care staff is lacking in training and in being able to be responsible and follow a simple schedule. My father needs to have his catheter emptied of urine every three to four hours by a caregiver due to his having dementia. On several occasions, the evening staff would forget to do this, and while my father was sleepy/tired and wanting to get into bed, he himself would disconnect the leg bag from the catheter himself, causing urine to get all over his mattress. On a couple of occasions, I had to call to remind the staff that his leg bag needed to be drained, and to get him ready to go to bed. There were other problems, but one that should be mentioned is the gentleman who was the medications tech. One evening just before dinner, and with my brother present, while he was taking my father's blood sugar reading, he wiped off the blood from my father's finger with his own bare finger, thus causing cross contamination. This guy would never wear gloves. One time, when I asked why he didn't wear gloves while doing the blood sugar monitoring, he answered with, "If I'm in a rush, I don't wear gloves." Can you believe it. Many of the discrepancies were reported to the Director of Nursing (who in my opinion was not at all qualified for this position) and she never corrected anything. She would just make promises. The Executive Director also didn't make any improvements, and sometimes would not even respond to my emails. The list of things goes on and on, and like I mentioned at the beginning, my parents were living there just short of two months.

Our loved one has declined in the Juniper facility. I my opinion it is poorly managed and basic senior care requirements like locking the wheelchair bake when returning the resident to their room, and leaving them unchecked from dinner to bedtime is dangerous for some elderly. This continues to happen after months of expressing this concern. Injuries requiring trips to the ER have become numerous. Maintenance issue like cleaning blood,and accidents out of the carpet and leaking toilet and wet floor take days or weeks to resolve, even with multiple request. Promises of being able to order anything on the menu have proven to be frustrating because they frequently are out of four or more items at once. And Atria would leave fruit and cookies out after dinner. Not Juniper. Very disappointed since Juniper took over this facility. I feel sometimes the residents are mocked and disrespected by an unsupervised immature staff. The best caregivers have left.

This facility is no longer run by Artia. Juniper has recently taken over. 2018 reviews reflect the quality of an Atria facility, and Juniper runs a lower quality operation in my opinion. They are attentive though the sign up process. However months later -the toilet leaks for over three weeks and we have to be responsible for making sure the water is off the floor to avoid slipping hazard. The carpet remains unsanitary after accidents and from the facility flu outbreak. Numerous request week after week produce nothing but excuses, such as, parts ordered hasn't come in......what's Home Depot for? What about safety????? What about germ control????? Undelivered medications that can't be verified because that person went home?? Bandages that can't be changed because there's no nurse on site even thou leaking blood. Loved one told to sit in that chair and not move after falling and fell again because they needed to go to the bathroom and all the falls happened because their walker hadn't been left in reach by staff. The ER could have been avoided if only the staff had put their walker in front of the chair, or inquired do you need assistance. If your loved one can't push their call button for help because of a high fever, laying in diarrhea, or they hit their head falling, I recommend avoiding Applewood JUNIPER. In an effort to understand the unending and difficult demands put on the staff of a senior care facility overall, and new management transfer, my patience has now run out as more and more basic senior care requirements go array. I feel there is now poor management of this facility

Never again. The most horrible experience in one's lifetime.

If you don't care what the food looks like, taste or texture. Morning Star will be great. But if you read their ad an believe you are getting chief quality meals you are mistaken. If you have a person in the alzheimer's unit who has to go on either mechanical soft or puree do not believe the ad. They only put that ad out for families to read so families think that they have really great service and meals for their patients. Families are led to believe their loved ones will get quality food . Even in the main dinning most food is just frozen stuff like you find at Costco nothing Cheifs make from scratch .When a family tries to get them to do what the ad says a fight that will never end happens. I tried to post pictures here but couldn't.

Do NOT send your loved ones here! This place looks great from the outside, and with the amount of money they charge for a room here you would expect nothing but the best. This place is horrible! The carelessness which they treat their residence’s is so sad. The staff is poorly trained, and incapable of fulfilling the duties that come with taking care of elderly people. When you bring up a concern to the management, they treat you like crap. Many times I have told them that they are understaffed and they pretty much called me a liar. The most recent kick is that they ran out of food! The facility is shared with Assistant Living and they get served first. The chef blamed the kitchen staff for not watching portion control. They have monthly meetings for the family to address concerns and it turns into a shouting match—nothing ever changes. I can't stress enough how horrible our family's experience has beenwith this place. If you want a safe, caring place please look elsewhere.

Sloppy care, and communication. Constant employee turnover. Would not recommend to anyone. Monthly rent/care equal to 5-6 mortgage payments for a room the size of a one car garage, and grade school cafeteria food. Clothing, and linens constantly mixed with other residents. Clothes always stained. Should have took a picture for the health department of the bathroom toilet, and floor covered with feces, and soiled diapers hanging from bath towel racks, with no towels, or washcloths in sight. All these "senior care" places suck. Suck your life savings as much as possible. Prices they charge are as much as they can possibly gouge you for, to satisfy they're never ending greed. They know they have you, since there is not much in the way of alternatives for senior care.

just say NO. They have gone through more cooks than I can count and the food is still bad. They loose all the good caretakers because they are treated bad. Don’t try to fine the management at lunch time because they are all out for a smoke break. Poor management that don’t have you families interest. The building looks new but the floor has pockets under the carpet where you think you will fall through. (Mostly on the 2 and 3 floor on the rig

just say NO. They have gone through more cooks tha. I can count and the food is still bad. They loose all the good caretakers because they are treated bad. Don’t try to fine the management at lunch time because they are all out for a smoke break. Poor management

Had my mother here for 6 weeks in Memory Care. Beautiful facility, but forget about proper care and services. Promised service rarely delivered. What you get is an extremely high priced apartment, mediocre food, careless cleaning services (housekeeping and laundry) and medicinal services that are not to be counted on. Care staff not properly trained. Express concerns to upper management, and they blow you off. Even concerns expressed by our medical provider - given directly to care management - were ignored. MorningStar is ALL about the $$$. This review given after having my mother in two MorningStar properties a total of 1-1/2 years. This review is NOT sour grapes. It is given after MS given several opportunities to improve care and services. If you want the best care for your parent, go to Balfour.

Beware! Make sure to check their record with health department and adult protective serves and Glendale Az police dept. Ask about employee turn over and resident turn over, it is high! Lots of fluff, the place looks nice, don’t be fooled.

Horrible experience. Understaffed the entire time our parent was a resident ( about 10 months). We were forced to hire an outside caregiver on a part-time basis to ensure that our parent received the daily medications, other ADL assistance (That we were paying Regency for BTW). Our family doctor was very familiar with the facility and recommended that we move out as the care was not up to par. In addition, after we moved out I learned a friend of the family had been hired by Regency. She complained often about the under staffing situation and finally quit to go to a better managed facility. CHECK with the California Dept of Health Care Services to see what complaints have been filed. You need to go to their office to do this but the information gained is invaluable.

The management and care at this facility has taken a huge nosedive since the beginning of 2015. It has gone from a place where we would highly recommend to anyone, to one that we would highly caution. It became apparent that the high staff turnover and the profit motivation were detrimental to our parents' health and well-being. There are a number of new facilities in the area that have come on line, or are about to, that offer much better care and value. This facility is quite attractive, but the care is not.

If your family member appreciates hotdog soup, having poor managment define the culture and constant change of philosophy this is the place for you.

Our family placed our mom at Morningstar of Idaho Falls this Spring of 2014. She was able to walk outside with her walker on two seperate occasions from assisted living. Because of this they had placed her in memory care where we were told she would be "safe" in a locked down facility. Three weeks later she somehow "got out" of the facility and was found by her son-in-law nearly two hours after she was reported missing. She was face down in a field and was found to have burns on her backside with blistering. She later died from her injuries. Be careful where you place your loved ones. Our mom had one of her children with her everyday. This happened on the hours she was alone.