MorningStar Senior Living

The experience is that of my family members who have voiced concern over the safety, well-being, of it's elderly. Magagement's attitude portrays an illusion of care and fails to address the needs of frail and needy seniors. It has been a huge disappointment. Those who have noted this blatent disregard of management's self serving, self involvement with "partiality" to family members, friends of the resident elderly and manipulation of elderly needs to accommodate their short staff problems; leaving responsibility on the shoulders of the few caregivers who demonstrate a moral obligation to care for the seniors requirng immediate attention and care. Their level of care is heavily regulated with contracts signatured by the senior residents power of attorney. No provision for seniors lacking in the ability to chew or having diatry restrictions. The reply is "we are short staffed" only have soup of the day; Cannot cater to the needs for less sugar/salt. Many Seniors have moved.

They did not perform the care I was paying for, they did not know how to handle dementia patients, the director did not handle things professionally, the marketing director was misleading For a Christian based company, they did not represent that. I would not recommend them to anyone.

They misdiagnosed my wife's level of care needs, she fell and broke her arm there requiring surgery since she wasn't supervised properly, they left her in pain an entire morning before my private caregiver got there and called an ambulance.

The friendliness of the CNA's is a 5, but a 1 for management. Initially was really good then was worst experience. She was not given her meds every day. Trash in her room a lot. Got told we had to move her out because she fell too much and they cannot care for people that are fall risks. Will not use alarms and wanted us to pay the [fee removed] a month plus pay for an outside person to be with them 24/7 to watch if they fall. Not helpful with facilitating for her care and for the money we paid would never send another loved one to that facility. The daily care people the CNAs and aids were good but management is horrible and will not help families.

Not a good experience. Was good at first and the intake but we are no longer there. They don’t have ability to help seniors if they are fall risks. If they are prone to falls be prepared that on top of the almost [removed] per month they want to require you to provide 24 hour one on one fall watch care at their facility and pay for that through a outside company and still pay their monthly rate. They will not use bed or chair alarms. When we moved her out they gave us her meds and multiple days were not given to her. [name removed] was great but the others that facilitate the care were very difficult to work with. Dirty dishes in her room a lot and her room would be a mess most of the time. Their experience in this field was misleading by the lead nurse and facility director.

Lack of staff to patients in memory care resulted in my father being found on the floor in his room for an unknown amount of time. They sent my nonverbal father to the hospital in an ambulance with no paperwork and no one to go with. The hospital nearly entered him in as a John Doe because of this. The day he was discharged back to memory care he fell again due to lack of care to assist resulting in another hospital stay. Again no paperwork sent with him. This happened a third time and the staff advised ambulance care that my father's nonverbal condition and right side weakness was sudden and onset so he was nearly unnecessarily airlifted to a specialty hospital under suspicion of a stroke. Thankfully I called the hospital before that happened. When we cleared out his room, it was filthy. Shoes were missing. Clothes were missing or not his despite other men's names written on the clothing tags. My father had been urinating in drawers and other inappropriate places due to his dementia and it was being left there. No one brought this to our attention. They advised they cleaned every day. I would go and clean it when visiting my father. My father's toilet handle was broken for weeks. I had to address this with maintenance 4 times before it was fixed. When we would visit my father would be wearing other people's clothes and his nice clothing was missing. When I asked why no paperwork was sent with him the staff told me that the printer was broken. These facilities are supposed to provide families a peace of mind that their loved ones are being cared for properly. This facility did the opposite. Some of the staff were incredibly nice and caring, it seems as if the issue fell from higher up in management. It was a lot of overpromising and under delivering, and I unfortunately fell for the initial sales pitch. Do your research and look up other reviews and official reports/claims made against this place before committing.

This is basically a repeat of the details provided by Anonymous of [date removed], and backed up by Anonymous of [date removed], and others. The staff are mostly very nice and the facilities pleasant. The people that can get about by themselves seem fine. But if your loved one needs more care please put them in a nursing home or somewhere else prepared to care for them. I would have rather just moved on and forget this and not done a review, but I think it is important for people to know what goes on. And if you think you can just have a camera put in the room, know that I called many times and talked to someone in person a couple of times, only to get a run around each time over the course of a week or so. Then it was too late. I don't blame the staff. This is a management issue. I need to stay anonymous to not stir up any more pain or trouble for anyone.

I moved my father into Morningstar Assisted Living last spring, and unfortunately, our experience has been disappointing. The facility has faced ongoing issues, such as non-functional transportation and a staff that seems ill-prepared to handle residents with health problems. The management appears disorganized, often reacting to problems rather than proactively addressing them. One staff member, [name removed], has shown a lack of compassion and professionalism, even discussing residents' personal matters openly with other residents and junior staff. It reminds me of middle school. My father's health concerns were met with threats of cruel and unusual treatment rather than support. The advertised amenities, such as fresh produce, are not provided, and the nurse is rarely on-site. Overall, I cannot recommend this facility based on our experience.

My loved one was previously a resident at MorningStar of Littleton. The staff stole jewelry from my loved one. Management promised to make things right with mom regarding theft. They reneged on that promise after she passed. The food was okay and the activities were good. The cost/rent was very expensive.

As pretty as it looks, it’s the worst place you could put a loved one. Management is so under educated and trained it could easily be an unfortunate situation for your loved one. They’ll promise you the world and tell you everything you want to hear, then never do any of it. Room was never vacuumed in a year, meds mismanaged, food is awful, no activities accept movies, no stimulation, and lies upon lies. Go elsewhere!

I think Morningstar had a staff change. Things went bad in July-August and my father in law broke hip due to construction in memory care area. He did not recover and passed away on [date removed]. I would NOT currently recommend morningstar to anyone. The carpet they put in memory care causes me to fall and I'm in perfect health!!! 0 on all ratings. For [removed] a month this was a joke. Ac was out for two months in heat of summer. They said they were out of trash bags every time we visited. They lost his hearing aides. And sent a med tech to double dose his pain meds while we were there! Don't recommend them!!!

Signed my dad up to move into the assisted living part of this facility, specifically because my dad is starting to need more care than what I can provide. Had the care level evaluation by the nurse and was told I needed to get additional home healthcare in place before he could move in. Took my dad to him primary who eventually put in the referral even though he didn’t think my dad needed it. While waiting on home health, I moved my dad’s furniture in and prepared his apartment. Home health contacted the facility, because my dad does not have any condition that would qualify for home health. Communication from Morning Star after that was either non existent or terse. In the end they denied my dad admittance because the nurse disagreed with my dad’s PCP and home health. Now I have to move his furniture to a storage facility and start looking for a new facility.

I was not happy with MorningStar. I filed two complaints with HHS against them and would tell other families to not put their family members there. I was extremely dissatisfied with the level of care and the way they handled issuing a 30 day notice.

Don't send your loved ones here! Outrageously expensive and won't work with you to forgive any fees, even ones that can be overlooked. We spent a fortune there. They are also not transparent. Told us my dad could go to their memory care then did not pick him up on his scheduled day. Never told us. We had to call to find out why. Pick another place!!?

This is the worst place to put your loved ones. The building is disgusting. The residents rooms are not well kept. Their laundry is constantly missing or mixed up with other residents. The food quality is so poor for the amount of money you pay because management hires under qualified people to do jobs they don’t understand. Your loved ones will not be taken care of, especially a memory care. They allow your loved ones to fall and get hurt and fight each other with no reports to family members. The staff steals things from the residents rooms. There is not communication from any management about your loved one. They input medication orders incorrectly and end up giving wrong meds or not giving the medication at all. The staff yells at the residents and no management checks on the day to day routine of the residents or their personal well-being. They do bare minimum until your loved one is so skinny and so well unkept they are unrecognizable. There are a little to no activity is going

I am and remain highly irritated with all the managerial staff. From the medical staff up to the Executive Director. I called and went over to the facility numerous times every week to work through issues and always got the runaround. I would never recommend MorningStar. The managerial staff are evasive when an issue arrives.

The management is shaky. The amazing food that they had promised in the beginning is not good AT ALL. It way over priced for what we are getting. Overall it has been a bad experience and I would not recommend MorningStar of Santa Fe to others.

They don't care. They are not in the business of caring. All they want is your $6500/month. They know that after all the emotional heart ache and all that you have gone through to find a care facility, you will most likely not go through the pain of moving your loved one out once they are there. [name removed], Regional VP of Sales is no better than a used car salesman. Director of Community Relations, [name removed] is a complete idiot who has no advanced formal education nor degree in adult aging. I received emails from her with no subject line or text in the message box after I made a complaint about her. I believe this was her way of attempting to intimidate and/or harass me. I made a complaint to the Corporate office, which is is no easy matter to contact them directly. It has been 2 years and I have still not heard back from them. They don't care because they are not in the business of caring.

Terrible I put a deposit for [cost removed] was told should I decide not to move in or was not qualified I would get my would get my money back. This was [date removed] today is [date removed] I am still waiting for my check. I'm sitting in the lobby waiting for somebody to come lie to me again and tell me the checks in the mail. I do not recommend Morningstar to anybody and I will tell everyone what they have done.

This place is a mess. There is rarely someone at the front desk to assist family or residents. The care staff is horrible. They would rather give residents room trays then help the resident to dining room. The appearance of the place is out dated. The food is processed off of outdated menus. Cheap and don't care about giving residents quality meals. Memory care is an after thought. The marketing director will lie to you, to get you in. It's nothing what they present .