Milestone Retirement Communities

Deteriorating community. Workers are college students or kids that don't find jobs. No knowledge of senior care, they are there to make money. Heard many tell sob stories to residents to try to get extra money. Surrounded by low income apartment building with people screaming around at late hours. Also has casino building near some apartments. Loud music at weekends. Seems to be no control of who comes and goes in alzheimer section. Food is undercooked or burned.

I Would find it cathartic to reveal the downfalls I see at Arbor Rose but am limited to 200 characters and our experience is with the memory care unit only. Please know there are many residents on medicaid beds ,in fact the majority in memory care and are unable to move to another facility unless an Altec bed becomes available and these don't come up often and go quickly. So, you guessed it, they are stuck!!! Those who have a choice seem to move on quickly, although moving isn't easy. Do your due diligence and carefully as placing a loved one is a difficult decision at best and I would hate to see anyone stuck. Review complaints on file and fines given. Know not everyone speaks up and although this is the me too time folks are afraid to say what really goes on.

Took my step dad .... after 3 months of searching .. wrong choice! the very first day he moved in within 10 hours hs dog was kicked out. I went 2-3 times a day the first week because he had lived in the same house for over 50 years, the dog also lived at the residence his whole life. The very frirst time he opened the door = dog ran out, he got put out. The very day after we moved into the Mansion At Waterford they posted a sign that bedrails are no longer allowed. My step dad is 78 with parkinsons (for 10 yrs) one of the need requirements are bedrails ... one of the reasons for placement were frequent falls, along with falling out of bed. We just had the bed delivered and he was afraid to go to sleep cause he knew he would fall.. not to mention the time in responding to his press button that costs double life alert that we had./ i went up one night to take him an ice cream and he resorted to sleeping in the chair for fear of falling. Acouple thousand later- new bigger bed... meanwhile everytime i went his mouth was dirty toilet FILTHY. The administrationion personel who worked there 2 wks prior when he moved in got fired, new personel never even introduced herself. My step father told me he fell and it took them 4 hours to respond- that's when i went to administrator- and mentioned she wasn't very professional to not of introduced herself and how i would be removing my step dad /due to the conditions he was living in- his feet were so cracked he could hardly wald from dry skin. [Removed]- BUT I PLACED HIM IN THERE? They do not care for the elderly by no means only about how they are going to take their money

One disappointment after another. Transitioned through major turnover of staff and administration. Now have an Administrator [Removed] who dances around the issues with lies and empty promises and nothing ever changes. [Removed] is in charge of the memory care section and is so rude to patients and their families. She is not even a nurse! She is a nursing assistant with NO formal memory care training. [Removed] raises her voice and upsets the patients. Your family member is NOT safe in this place. I wouldn't let them take care of my dog.

Very poor care given.

Extremely expensive! They charge you for everything from bringing up a tray, to using a wheelchair, to helping get dressed, all above and beyond the basic cost which has gone up twice in the last year. The base cost was to be about $4,300. It is now well over $6,000!

The Staff was very rude. Will not be placing my mom there. I Think her name was Mary that I talked to and thought Man I would never want you around my mom or even take care of my pets.

Recently moved my loved one out of this facility for the following reasons: 1. The food/menu was terrible. Sandwiches served every night for dinner. The food at ALL meals was ALWAYS served cold. Any meat products were overcooked making them tough and hard to chew. 2. Odors: At first glance/sniff the facility smells decent. However most of the odors are covered up by potpourri and sprays. After awhile a strong smell of urine can be detected and most of the couches/chairs smell horrific. 3. Staff: most of the staff are very nice and caring but there is HIGH turnover and shortage of staff leaving residents without proper care/attention. For example: my parent has waited 1+ hours several times in the dining room for meals; rarely received scheduled showers; maintenance issues never addressed....the list goes on.... 4. Supposedly they recently hired a nurse. She was NEVER available. 5. Activities: hardly any. The same boring few activities every week/month. Nothing in life is perfect but if you have a choice I would steer clear of Caley Ridge. After 2 years the problems only got worse despite empty promises. It looks nice but remember: All that glitters is not gold!

We definitely had some problems with The Mansion. We liked the location, and when we first moved here, everything was fine. However, slowly things started falling apart. The care services were not acceptable and my loved one was even getting hurt here. We were paying more money for less care here, and for worse conditions. Needless to say, this did not work out.

Smelled bad. Was dingy and dark. I was eager to get away.

Was not prepared for our appointment. While watching the staff interact with the patients, I observed rudeness, uncaring behavior, and lazy staff.

I counted 11 occasions where I had to provide her with food because they could not. They do not respond to the call for help button. Also, she sliced her leg open and all they did was give her a dirty dish towel and did not even call me, they did not even do the basics of first aid. Management is ineffective and the staff members are not on the same page. My mom ended up moving out due to these issues. One of their residents in memory care walked out at 1AM and they did not call law enforcement until after 2 AM. Overall, we did not have a good experience here and would not recommend it.

Texas Born I do not live in Oklahoma but I have a sister in the memory unit at the Mansion at Waterford and have a difficult time getting a phone call through to her. Evidently there is no cordless phone that can be taken to the patient and therefore the patient has go to the office phone. How difficult could it be to wipe down a cordless phone and then carry it to the room so the patient won't have to struggle to the phone. These patients need to be able to communicate with family and friends in order to keep them from feeling so isolated and forgotten especially during the coronavirus lockdown. Very disappointed in such little accommodations and conveniences for the patients.

This place was once a nice home years ago. It now changed into a place where you can see there is not enough money being spent for the care of the facility and hiring unqualified staff members. Non licensed caregivers for the elderly is not a good idea. The grounds are not taken care of - and requests are not fulfilled. The director does not pay attention to the residents needs and also allows college students to stay there- imagine that - in a retirement community!

All of these reviews are pretty old. My mom is there and I have a very different opinion of the food, and cleanliness of the shared spaces, I hear nothing good from the “residents”about the food. Not good. Very carbohydrate loaded. Cheap way to fill them up. I will be trying to contact the corporate office but doubt that it will matter.

I would NOT recommend putting your loved one in the private pay memory care building! My loved one was in this facility for 5 months and I just couldn't take it anymore! My loved one was treated pretty poorly in my eyes! From sitting in their own dirty depends for 4 hours to having a bed made with urinated underpads. They went in the Mcloughlin Place walking and when I took them out they were not walking at all....now in a wheelchair wheeling themselves around. Hopefully in this new facility they will follow the doctors order, the Mclouphlin Place did not follow the orders of walking them everyday. Also, I asked the medical assistant on the last day they were at the facility if I was the only one complaining about the kind of care my loved one was getting and the medical assistant told me that not all were treated poorly!!! Are you kidding me!!!

Short staffed, very costly, make employees work 16 hour days! How do my loved one get good care of the employees are so over worked and exhausted? No activities in weekends and management only cares about them selves.

My mom has been living at Skyline Place Independent Living for over 3 years. We will be moving her ASAP. They are understaffed and can't perform simple tasks such as checking on her in the morning and taking out her Depends. Because of this, her apartment smells like a cat lady lives there and it is uninhabitable. I have left message after message for [Removed] who is in charge of this but she never calls me back and when I do get through to her she tells me she didn't get the message. It's gotten to where I have to tell the person taking the message, that if she doesn't get it, they will be blamed. I have had to call and bitch at them every day to check on her and take out her Depends, and she is paying extra for this service. I have reported them to Ombudsmen and her case is being reported to the state. This place sucks and no elderly person should have to be subjected to this disregard of their needs.

Horrible Care, Very Unhappy. They promise you the world and do nothing. Worse care ever. you would have better care leaving your loved on on a corner with a homeless person.

This community is clean. they do not have any activities for my mom to be involved in. The food is terrible and they do not offer it to families on visits. His mom is complaining on the food that is not acceptable. There is no hot water for the tea. . Kitchen is not open between meals. No coffee available when needed. Lunch was brought to the room on a family visit, My mom is on a low salt diet and they brought her potatoe chips. Staff is friendly. Second floor is quiet. Having to bring in meals on wheels 5 days a week. Dining area has other residents with dementia throwing plates. Will be moving his mom very soon. Not getting what he is paying for. Very unhappy with this community.