Milestone Retirement Communities

My father was a resident at Lighthouse Memory Care and overall our experience was good. The staff were good at communicating with my mother when my father was a resident here. I would recommend this facility to family and friends.

They were very understaffed and were unable to provide the quality of care they promised in their care plan. There were numerous times laundry was supposed to be done, bathing was supposed to occur, and general cleaning that did not happen due to staffing issues.

I am taking my 98 year old mother out of this place. she was to get a discount of $3595 for the 1st 3 months then increased to $4195.00 afterwards which I was fine with. In the 4th month, there was an extra charge of $1,000 on top of the $4195. I left 3 messages for the billing office manager to call me back to explain the extra charge but no response. This place has a way of sneaking in back the "discount" that was applied. Plus, administration decided to tack on a $10 delivery fee for food to be delivered to my mom's room. Also, other charges of $50 for extra housecleaning. Very expensive place for so little.

Anywhere you go - the more family involvement, the better care your loved one is going to get. I would like to see them encourage the residents more to take part in activities and engage in personal hygiene routines. If my loved one says she doesn't want to take a shower today, they just let it go, and a week will have gone by without her showering. Regarding the food, they had us fill out a questionnaire about what she likes, and what she can and cannot eat. But they don't really follow a meal plan for dietary restrictions. Everybody pretty much gets the same thing, and there are no alternative options offered. They also serve a lot of bread and carbohydrates. The facility is pretty clean, and I don't notice any bad odor. The individual apartments are not kept as clean, but again, that could be residents refusing the cleaning service.

This is not a bad community. There was just another community that I felt would fit my loved one better. This community also did not have good menu options and I knew that this was important for my loved one. the rooms were nice and clean but there was just another community that out shined this community.

The Mansion at Waterford asked for a $1,500 deposit before they would even come to assess my loved one. We came for our appointment we had to tour and when I got there the lady who was supposed to show us around was not there so someone else had to fill in. It just seemed unorganized.

This facility was in bad shape, we were not impressed.

I would advise to look for somewhere else other than this community for your loved one. With the staff it just depends there are some people who are very nice and then there are some staff that are not nice also.

Not as convenient for pets. The distance from family was too far. It was a good choice. The management was super kind and helpful.

We chose Arbor Rose because they were cleaner than the rest, we were able to tour the facility during covid and the staff members seemed to be pleasant. We also liked that the monthly rent was all inclusive especially since she does not eat the meals. She was able to have her own private room, but they do offer shared rooms as well. I would like to have a report given about her care and what she is doing, I think that would be helpful. She seems happy here and I would recommend them to others who are looking.

Pros: nice staff. Cons: dated decor, blah rooms, no outdoor access from room, must eat in dining room, felt like an old folks home.

The location is really pretty and it is an easy facility to get here. I do like the people who work here but I think they are short staffed and she is not getting the care my needs. I think it is more set up for residents who are mobile and who can take care of themselves. They do offer a lot of activities. They send out emails with bigger changes, but others than that any updates on my mom and her care they have not been great about. I would not recommend based on our experience.

They did not have any protocol for covid when it started.

It is a beautiful facility, the food they serve is tasty and they have a nice variety. However they are understaffed and had gone without a house keeper for two weeks. Our loved ones room was in bad shape because of it. For someone that is really independent it is a great place, but if you need assistance not so much. Where the kitchen, dining hall and living rooms is within the community was very clean, but the apartments themselves were not so clean. The activities were great, they had exercise classes, games, movies, and live entertainment.

We toured this facility twice with my mother. It's fairly nice, but my mother didn't care for it much. Also, I noticed there were air freshener plug-ins in quite a few outlets, and this made the hallways smell overly perfumed. It irritated my asthma just walking through, I can't imagine it would have been good for my mother living with the smell.

My mother-in-law is here in this community and she is always clean, they are getting her up and engaged in the daily activities. They have good food here and she eats well and they have snacks if they want as well. It is clean, safe and nice. It is conveniently located for us to visit often. I would recommend this community.

I had an okay tour of this community. Everyone was kind to my family. From what I saw everything looked nice, and well-kept. The only issue I had with the community, was that there was a funny smell lingering around the facility.The experience went well, but I did not feel this was the community for us.

My mother had a hard time transitioning to the move to Arbor Rose so they have been working with her and she is starting to come around. They do have activities in the memory unit on limited bases but they also take the residents out to the main floor for those activities and the offer to take them on field trips too. There is a nice dining area for them to eat in the memory unit too. I also like that there is a resident doctor who sees my mom on regular basis and monitors all her meds. I feel the daytime staff are exceptional, but evening shifts are understaffed and that affects their evening meals and getting them ready for bed. I would definitely recommend Arbor rose to my family and friends.

Most of the staff at this community are friendly and go the extra mile. They do the ladies hair twice a week. They take them on trips and have activities during the week. The food is good and they keep the community clean. They are changing some of the staff so we are waiting to see how things may change. They are working with us on some minor concerns we have.

Nice place. Bedroom only. Day Club. No activities or calendar seen.