Merrill Gardens

What we like the most about Truewood by Merrill, Keller is just how friendly everyone at the community is. It is a great community for loved ones and we would recommend this community to other families based on the experience we have had so far.

The staff is friendly and seems to like their job and the community. My mom is well cared for, and is safe and happy. There are limited activities in the memory care unit, but there are understandable limitations. The food is fine but not great, and that is the one consistent complaint. However, overall we are very happy

I really liked Truewood. It was unfortunate my mother-in-law was determined not to like it. They even matched her up with a few newly moved-in women to help her adjust. When it comes to the friendliness of the staff, sometimes the receptionist was short with my husband filling out the sign in paperwork. The account individual was usually behind in sorting out the billing and credit.

Pine Rock Manor opened up my father's world and became a true home for him. Pine Rock Manor had a homey feel, not institutional. My father made a lot of friends and the staff were all fantastic! I would recommend Pine Rock Manor to others.

Truewood by Merrill Modesto is a beautiful place. It is a great place and my loved one is so happy to be there. The people are friendly. It is free to have small dogs, what a great gift for anyone much less an older person. The place smells fresh and it is always clean, spotless. The rooms are spacious and clean, it's just perfect. The move in process was no problem. I rate Truewood by Merrill Modesto top shelf.

We have absolutely had a fabulous experience all the way around with Truewood by Merrill. We love the great caring attitude, kindness and friendliness of all staff members encountered at Truewood in New Bern. We would recommend this community to other families based on the experience we have had so far.

What our family likes the most about Merrill Gardens is the people. They get it and aren't just "working there" but understand the whole thing.

I wanted to place my father here due to the proximity of his healthcare providers. The entire staff has been amazing at shepherding my father through a difficult transition and multiple health crises. I am confident he is receiving a high quality of care from people who love what they do.

When I visited my brother, I had to sign in every time even though they recognized me. I felt security was good and my brother was safe. The staff and even some of the residents were helpful and friendly. The environment did not feel as a "nursing" home but more like a "home" environment which was an important part of why I chose Merrill Gardens. A Place for Mom was very helpful in locating Merrill Gardens for my brother and I applaud you and thank you for that!

I would recommend them to others just beware that they do like to send you out to the ER as per the staff is not licensed. They have a licensed person there about 2 to 3 times a week, otherwise the staff are regular caregivers. I wouldn't mind mom being sent out to the ER as long as there was something physically showing that there was something wrong such as bleeding or such. Two times she has been sent out and the ER has discharged her almost right away because of being there for no reason. They are being over cautious. All in all, I'm happy with the facility and mom is very happy there. Of course, she would rather be at home with us. But if I have to have her in a place, True wood is a good place.

My husband and I had a tour and an informational meeting before we brought mom in. The Admission Director was professional and knew what we were feeling because we hadn’t made a decision yet. We were uncertain about how to approach the subject with my mom. Mom has been a resident for over a few months now. She is thriving and has so many new friends. Loves the food and all the choices. Has joined so many activities, including the Chorus. Last week we went to their show. So much fun! Mom is managing her own schedule and her life. At 87 she has a new chapter and is so happy.

Everything has been great and wouldn't even consider somewhere else. We like the size of the place and the look of the place. Staff is responsive to questions. Special luncheons for families are wonderful. People are in good mood. Caregivers try to accommodate needed care. Staff doesn't walk around stressed out. Mom doesn't participate in activities but the ones offered are good and the activities director shows she cares about her job.

While prior to choosing True wood , I researched a few other places including Truewood . My husband said why are you looking at all these places , I said because I want the best place possible for my mom … I visited a few places twice. / three times .. including truewood . I will tell you that I Truewood is so special , I still can not believe how every single person in that building is kind , helpful and truly amazing . From the start Fran and Lisa have been nothing but spectacular .. Above and beyond is an understatement.. my mom is comfortable there , always talks about how everyone being so nice there !! …I honestly am so happy that I choose Truewood ,. I honestly could not have gotten through the transition without[Names Removed] . I would recommend Truewood. To everyone… I am blessed that my mom is there with such. Caring staff…

My parent's moved to Merrill Gardens Tukwila back in February 2024. They were dealing with some memory issues and needed some assistance with medications, checks at night, etc. They absolutely love their new apartment with views onto the Green River. They walk the trail along the river daily, which is only steps outside the community door. They love the food, staff, other residents, events, etc. Everyone is so kind and caring. The general manager, Shane, is amazing and my parent's adore him! All the nursing staff led by [name removed] are wonderful too! Very happy!

My 87 year-old mom has lived at Merrill Gardens at Tukwila (formerly Holden Southcenter) for 18 months, and it truly is a wonderful place. This review might sound a bit over-the-top with praise, but my platitudes are genuine. As you can see from the photos, the facility itself is gorgeous -- like a luxury hotel (that's actually how I describe it to friends). My mom's apartment is absolutely perfect for her: spacious, light-filled, modern, and functional. Nothing about it says "assisted living." My mom is quite independent and only utilizes the medication management service, which is very reasonably priced, but if she ever needs additional assistive care, we know it's available from well-trained and caring staff members. Speaking of the staff, the folks who work at Merrill Gardens Tukwila treat the residents like family, and that's not an exaggeration. They are absolute angels. I should also mention that there's a clear effort by management to make MGT an inclusive and welcoming co

The public bathrooms weren't cleaned enough and not enough attention to details (corners of the floor etc). Some of the staff went above and beyond to be helpful. My mom needed a little more assistance toward the end and they weren't allowed to help with bandages. They did help her with laundering some larger items such as blankets. The dining room was very nice but my mom often complained that the food was never hot. They had lists of activities daily even though my mom wouldn't participate in them. She only liked to go to a weekly Deals and Steals event. I visited several places before choosing Merrill Gardens, and my mom had the same basic cost (other than adding additional assistance in the last 6 months) as when she initially moved in. They were raising their prices when she passed. The management was accommodating with my mom's request to host a few friends for Happy Hour in the common space living room on Fridays (outside guests). I hosted a staff lunch when she passed to thank them.

Friendly staff. We call the place "the resort" Mom is very happy there but says the food is mediocre

My loved one is currently a resident at Pine Rock Manor and everything has been mostly great so far. The cleanliness and friendliness are great. The staff, care services, meals and activities are also great. I would recommend Pine Rock Manor to others.

My mom passed away in [date removed] , but I will say Merrill Gardens was great with my mom and addressed any issues that we brought up promptly. Kept us informed if she was not feeling well on any given day. Very good. I would give them a 5. If I did have a issue they addressed it immediately. They were very good to my mother.

Extremely supportive administration and admissions people/process. I will definitely recommend to others.