Meridian Senior Living

the tour guide was very attentive. they had a Montessori teaching approach, which is great for memory care - helping to reduce confusion and anxiety. we chose another community because we were not impressed with the room setup. the shared bedrooms do not have a divider or wall between roommates, so there is a serious lack of privacy. the bathroom also needed remodeling and seemed unhygienic.

The place itself was beautiful. But I don’t think it would have been a good fit for my loved one. She was at an earlier state of dementia and higher functioning, so it didn't seem like there would be enough social opportunities and companionship for her here.

Pine Grove Crossing looked like a newer building, but the apartments were nasty looking. It just looked and felt like a hospital building, not an apartment. The rooms were just way too small, and weirdly set up - and would not have been sufficient for my mom. Their services looked great though.

The staff tries to accommodate. Just like many other facilities, there's a high turnover of staff. The front desk staff and a couple of the nurses we interacted with were very friendly. The staff have done the absolute best they possibly can. It's a beautiful facility. It has nice finishes, and the rooms are nice. If someone were the type that would want to take advantage of the activities, there are ample opportunities. I just happen to have a family member who keeps to himself and doesn't choose to do any of that. I would give the facility itself a 5 out of 5 for cleanliness. As far as our family member's individual area, that could use a little bit of work. I'd rate that at about a 2.5 out of 5. Pine Grove Crossing actually reached out to us about it. They noticed some hygiene issues that were not being addressed, and they are providing some supplemental services to address those issues. They were also planning on changing his mattress and some other things to make it a little more clean.

My only complaint is the communication between the staff and myself regarding my husband. I have yet to speak to the doctor about my husband's medications, though I have left several messages. I would also like to visit him more often. I have not seen his room or the activities they have for him. He complains that things are missing and he claims they have been stolen, but I have no justification for that, as he is very confused.

My husband is a resident. He enjoys the food and the care. However , I am not getting feedback from the staff about his medications and other issues I have brought up. The doctor has not communicated with me, tho I have left messages for him with the staff. Now that the Director and her asst are leaving, I'm not sure what response I will get. I'm also disappointed that I can't visit more often than once a week.

My husband is a resident. He enjoys the food and the care. However , I am not getting feedback from the staff about his medications and other issues I have brought up. The doctor has not communicated with me, tho I have left messages for him with the staff. Now that the Director and her asst are leaving, I'm not sure what response I will get. I'm also disappointed that I can't visit more often than once a week.

My relative is slowly adjusting to living with new people and to all the amenities offered at Chevy Chase House. Her apartment is spacious and inviting, and she finds the meals mostly well prepared. Occasionally, there are a few food items that need improvement. The activities are plentiful and well received. Although the cost of residing at Chevy Chase House is quite high, she would definitely recommend living there.

My mom says she likes it there, food is good, people are nice. She's not really into activities, but I feel that she's safe, and able to get immediate help if needed. She appears content. It's located less than 2 miles from my house, so it's convenient and one of the reasons we chose it.

We toured the Brookdale Smithfield. It was a nice community the staff was friendly and gave a good presentation of what their community could offer. We chose a smaller community that was a better fit for my mother.

Our experience with Lane Park has been a good one, in general, and I think they are working on improving. It's a newer facility, and they've got a new management staff in that is working on making things better. I saw quite a few communities in the area and this is definitely one of the better ones. However, as is the case with a lot of these places, I feel like things wouldn't be going as smoothly if I wasn't visiting often and being an advocate for my loved one, and I wish I didn't feel like that was necessary.

I have found that the staff is very friendly. My aunt came here for rehab and to our surprise because she always made us promise not to put her in a nursing home she decided she didn't want to leave. She misses the rehab floor because they were more helpful.

I saw this one and it was nice. It was not quite as open as another place I saw. It was a little more expensive, and further away, so we didn't go with this one.

That was not my favorite. It was just not very bright. The lady was very nice and very accommodating - it was the building, the room and the accommodations in general. It was more dark and dreary.

[name removed] was amazing to work with. They needed a better staff to resident ratio.

Recently I will say the medical care by the visiting doctors has gotten wonderful. They are following up and ensuring things are getting done as requested. I have been very impressed with the follow-up and discussion with the nurse practitioner

I was just overall a little disappointed, but this being my first experience with senior care perhaps I had higher expectations - staff often acted like they did not have time to address my specific concerns. I should clarify, nursing and aid staff were better than administrative staff (by quite a bit). It is possible my answers are skewed by the fact that they went through a leadership change during the eight months my mom was there. The room sizes are sufficient.

When booking our 2 pm appointment it would have been beneficial to have someone available who was knowledgeable. The person we had was filling in and couldn’t answer questions. She did the best she could. [name removed] was on conference calls and we had to wait an hour and a half hour to speak to her. Since then, I have left two messages and one email to [name removed] with follow-up questions and am still awaiting a response.

I left because of the lack of honesty and communication from the director and head RN. I was very concerned with the lack of care and professionalism from the LPNs and RPNs concerning my dad's physical health. The majority of the aides, on the other hand, were very friendly, caring, and professional when I was there. The facility was clean immaculately, but I noticed it started to deteriorate the month before we left. The food was great. The activities coordinator [name removed] is the best thing about the facility. She was one of the reasons we remained there so long. I was very concerned about my dad physical health there, so we left a little over 16 months now. So I'm not sure of the current quality of care. Also, they have the best doctor, [name removed] she is a gem.

The move in was fairly smooth. My father’s apartment is nice and big, but there are some technical issues with the setup of the bathroom that makes mobility a bit difficult. When he moved in, it was fairly clean except for the overhead lights which had a lot of dead bugs in them. Overall, staff seems fairly nice and helpful. However, my biggest concern has been quality of service and training. Most of the staff are non or minimal English speaking and really struggle to figure out what is appropriate as far as when and how to enter rooms and what services to provide. I think all that is needed is some really intensive training for them. Finally, it would be nice to see the main areas updated and brighter/more visually appealing and welcoming.