Keystone Senior Management Services, Inc.

I can say Keystone is a very nice place. My mom's apartment is spacious and very nice. She has a handicap accessible and it is great. I am very pleased with the care and service my mom gets there. Of course my mom still misses her house but my brothers and I are very grateful she is there. It is 100% better than the bug invested [community name removed] (I think it had a name change).

The overall experience is above fair. Quality of dining is an ongoing disappointing experience, staff are excellent, but scarce, there appears to be a strong disconnect between the administration and the paying residents. Generally pleasant environment, very limited staffing is chronic, high turnover, at nearly $[removed]. Per month for two, assisted living, not a bargain!

There is a new Director just coming on board. Theses ratings are based on the previous Director. I am already seeing positive changes with the Interim and new Director and hope they will continue. Hopefully this is a new beginning for Keystone to regain their reputation.

The residents are upset with the menu. Keystone Place needs a completely healthy new menu. For instance, there is no low salt intake option and no selection for diabetic desserts.

Overall good. A little leerie about the nursing staff. My mom was discharged from the hospital with an injectable blood thinner. Prior to discharge, I spoke directly to the director of health and wellness about administering the medication. She assured me it was no problem. As it turns out, CT law does not allow assisted living nurses ( LPN) to administer shots. This left us in a complete bind. It was a Friday evening, so we were in a bind. A family member came to do the shots for the weekend. My mom was moved to hospice that Monday. She also has an impatient aide during the night shift who was a bit rough transitioning her from the bed to the bathroom. My dad is still residing there, and it has been OK. He finds everyone to be very nice and helpful. He is pretty independent and doesn’t require much help. So far, he is comfortable. Food is decent, and there are a lot of activities.

Staff is hardworking, considerate, kind, friendly, etc. Rather high turnover in staff and administration. Need to train new staff with more time and effort. As far as the good goes, they need a greater variety. Improved quality. Quality of dinner entrees is inconsistent.

Keystone Place is working out well for our loved one. The facility is new, so navigating the pre-move in requirements and paperwork was a rather unorganized process. But we got it done. The move in process is completely left up to the family, no help from the facility. Since they are not yet at full capacity, our loved one currently gets a LOT of attention. However, my family and I imagine that this will change over time/as they get more residents. Overall, we would absolutely recommend Keystone Place to others!

Staff is friendly and very caring. The facility is great. The facility is newer. About 3 years old. The independent living apartments are very comfortable and fairly large. The concierge staff is excellent. The assisted living is good. Occasional hiccups in care giving calendar at the beginning but seems to have worked things out. Cleaning staff is excellent.

I would say that they are a very pleasant place but not equipped to deal with people with aggression. They could not handle my loved ones aggression so they evicted him after a little over a month. Tt was not a good experience.

The one drawback is she was brought to apt and not shown or told anything. Care was a little slow to begin with but she was also confused so its difficult to know exactly. Her husband may someday move to independent living with meals someday

When it comes to the meals and dining, the meals need improvement - they are lacking in quality. However, based on the experience we have had so far with Keystone Place at Terra Bella, we would recommend this community to other families.

My loved one is a resident at Keystone Commons and so far things have been very good. This facility is excellent! The staff is very caring. Communication with the family is excellent. My loved one loves the meals. I would recommend this facility to friends and family.

We toured Keystone Place at Richland Creek when looking for an Assisted Living facility for my loved one. Everything was very good here. The cleanliness and friendliness were good. The atmosphere and our tour guide were also very good.

The facility is exceptionally clean, very pleasant staff, convenient, flexible and accommodating provisions for visiting loved ones. Frequent activities offered to diversify and entertain. The only chronic negative is the food offerings in the dining room, although specific concerns have been bright to the attention of the administration, little has done to provide improvement.

So far things seem to be going well and we would recommend this community based on our experience so far

The staff are very friendly and caring and helpful. My mom was quite a handful and they did a great job with her. They do wonders with my dad as well. I would absolutely recommend Clearview Lantern Suites to others looking.

Keystone Place at Newbury Brook was a close second for us. The few reasons we did not go with this facility was because of the location, we were unable to tour the full facility at the time, and our loved one would have had to move into the Danbury location first and then the Litchfield which was a turn off for us.

I had brain surgery (hydrocephalies), sold house - no family.

Very nice community, but was too big for my loved one.

This has been a positive experience with the staff. The accommodations are nice as well. I would recommend the community to others for their loved one's care. The food is horrible. The meals are high in carbohydrates and doesn't reflect what is shown on the website. There is very little protein or fresh veggies or fruits. They could improve their ability to work with dietary restrictions. A sample meal with fried bologna sandwiches, that has a lot of bread, and canned fruit. I wish they had more fresh wholesome foods, like they advertise on the website. The food is served cold.