Keystone Senior Management Services, Inc.

food is good

My husband and I have lived here more than 5 years. We are very pleased with the "place" and the service here. The location within the city of CR is convenient. Our family is very pleased with our choice.

This was home when we first walked in the door. Our staff was caring and careful during Covid. We are family.

Keystone Place was the first place we visited and the last, could loved one loved everything they saw right away. She really loves the meals and dining service, she no longer has to order out out meals. The staff members here are just the sweetest ever and based on the experience we have had so far we would recommend them to other families.

We had a great first impression right away we just had that gut feeling that this was the right place for our loved one. The staff are incredibly friendly and the cleanliness of the community is excellent. There have been a couple bumps in the road when it comes to the meals and dining service - they recently brought on a new chef that is juggling a lot at the moment. However our loved one is very pleased with the meals, and we are just happy she is getting the nutritious meals and care.

Keystone Place was state-of-the-art. The rooms were gorgeous. The people and staff seemed very friendly. I liked that they had lots of little nooks and crannies for people to meet outside of their rooms. It was just too big of a place for my mother.

The community itself is very clean and the staff members are super friendly. When our loved one first moved into this community, she had so many problems. We had many trips back and forth from the hospital and the staff at Keystone continued to be supportive and patient. The meals times were obviously missed, but the chef in the kitchen always made separate meals for our loved one and delivered it to her room. No one every complained and we were not charge anything extra. They were more then willing to work with us and be accommodating. Also we love all the different resident ambassador's that come and take our loved one to different painting classes, exercise classes and outings. It is a great way for residents to get to no each other. The dining room also has no seating chart so that is another great way to get to know everybody.

They were really amazing. They genuinely cared about the residents and knew the personalities and idiosyncrasies of each individual. They knew what was normal and what wasn't in handling someone with dementia, and they knew the right things to do. They recognized that my mom would benefit from hospice care that was not focused on end of life, and I didn't even know that existed. I appreciated that they advocated for her to receive that extra support that was so beneficial to her. The facility was super clean, and I liked the layout. It was one big wide hallway, with chairs and things in the center, so you could walk in circles like a track. And then there was a common gathering area right in the center. I loved how over-the-top kind the staff were, and not just the people directly in charge of my mom. Staff members who didn't even know me were as warm and friendly to me as the ones I saw routinely. Even the other residents were very friendly as well. Some of the staff would sing and dance as they worked. And they never got frustrated with the residents when accidents or outbursts happened, etc. They just took really good care of my mom. I was really happy to find that two of the CNAs working there were my former students, so it felt like I had extra guardian angels there with my mom. The food was very good, and my mom really liked it. They always decorated for the holidays and did a really great job. It was like being at someone's house. Christmas morning someone went around and put little ornaments on each resident's door, which was really sweet. They did special little activities for the different holidays. And they brought a therapy dog in once, which made my mom just light up. I felt it was such a good value for how nice it was and all of the care they provided.

They walked up through the entire process regarding the insurance and they were just so helpful and accommodating. They really have adequate state who are, and its a night and day experience compared to our loved ones previous community.

She absolutely loves it! It's very much run like a hotel. She's able to come and go. We go there for dinner or lunch quite often. They have a lot of activities that they all do. They drive them around town. She has made tons of friends and is a lot more active now than she was before moving in. At the moment, they have some staff turnover. But that may be because of Covid, and also it's still a newer facility. But the staff they do have is very friendly. And we're very pleased with it overall.

Everything on our tour at Keystone Place went fine. I thought [name removed] was amazing! We probably would have gone here, but bottom line, it really came down to location for us.

After living in 5 other states, I settled here and have always been glad I did. As a senior citizen, I need medical help. Easy to find with a major university hospital 20 minutes away. Entertainment - university based sports, music, drama, 30 minutes away a major professional orchestra.

Just can't say enough about how helpful and honest the staff was on our visit.

A family friendly community

I lived in and worked in 5 other states before moving here to work in the school system 40 years ago. It was the best move. The school systems are very good. Working conditions are good, short travel time and good people to work with. Medical facilities excellent. Four season bring good living, yes of few days of snow can be cold but easy to live through and enjoy. Stress levels low, many people love to try the busy cities but move for a better life.

We chose Keystone Place because it was far superior than the others we looked at. The apartment sizes are very nice and spacious. I cannot say enough about how nice the place is, it really is top of the line. I would definitely recommend them.

This community was wonderful it just was more costly and further away than what we were looking for, for our loved one. The tour was nice and very informative.

Good community, just not the right fit for my loved one.

The community is very neat and clean and the staff is very friendly and helpful. My loved one is very happy and has really blossomed here. She paints and enjoys all of the activities that are avalible. I would recommend this community to others based on my experience.

We chose this facility because of the convenience to where he grew up and lived also we had a family member who was working here at the time. The staff have all been very friendly. They do have a lot more men in this facility, so they have activities geared towards men and women. They have trips every Thursday too where the van will take them out and on the way back they stop for ice cream. They have a pub inside the facility if you want to go listen to music and grab a drink. They have tons of things going on each day. Overall it has been a good experience and I would definitely recommend to others looking.