Kaplan Development

They people at Merryville are very loving.

I Have lived here for three months. It is GREAT!!!!!!!!!!!!!! The Executive Director, Gena McLendon, has organized this place to be like a Ritz Carlton, but a lot cheaper! Everyone and I mean all residents love the care, food, cleanness, activities they have here in Merryvale. I haven't heard a complaint from the employees or the residents the whole time I have been here. Call me at [removed] for a reference.

It is a good facility. It needs some upgrades. There are frequent fire alarms and there was a fire this year. Everyone is nice and I think they do a good job of monitoring staff and making sure everyone is taken care of properly. The food is good tasting, but too many repeats and the menu is not always accurate so that is frustrating for my parents. They need more activities, but the activity workers are very kind and sweet.

I toured several facilities and Bentley Commons is by far the best. Unlike most of the others, you have a full apartment with separate rooms rather than one room and a bath. The facility is lovely and very comfortable atmosphere.

Cares stood out. He does refuse cares but I feel that psych should be more involved. He does not want women and they do have the male nurse give him a shower. He locks his door and stays in his room a lot and has extreme paranoia. We brought him candy bars and he hides them. To be fair other residents go into his outer room and another resident crapped on his chair that had to be thrown out and a patient was half naked in his bed. I think the Velcro straps might be used to discourage others from coming in his room. I do realize they can't help it.

4-5 on all. My Dad seems happy there. We are happy also. They are very helpful to my father for his needs & good communication with the family for any issues that arise. Yes, we would most definitely recommend this community to other families.

My mother was there for only two weeks. She fell and hit her head. It was an unwitnessed fall. She ended up in the hospital and died two weeks later. My mother cried every day she was there. She had a lot of anxiety and wanted to go home.

I would highly recommend it all American, it would be helpful to know ahead of time that in the memory care unit patient's personal hygiene needs needed to be provided by the family. Things like toilet paper, are the responsibility of the patient's family. The only reason I didn't give it a five is because the bathroom in my loved one's room was poorly, attended to and there was never any hand towels and rarely toilet paper in place.

Overall a good experience so far. Some hiccups in December with temporary help filling in for full time staff. I was told there would be choices for meals but in the memory care unit I haven't seen that

What I like the most about the community is The staff. The staff members really are very caring. Yes, I would recommend this community to other families and already have!

I would recommend. The price was right and it was a newer establishment.

The overall experience was a life saver. We could visit her anytime yet it wasn't as stressful for everyone, and it was getting way too much for my father in law to handle. Most of the time the facility was very clean, once in a while they wouldn't wipe down a chair that someone had wetted. But most of the time it was clean. There were some staff there that was amazing,they just loved her. Then you had some that were not made for that job. I didn't deal with the administrative part if that is the part with bill paying. The food wasn't too bad until she had to have pureed food, then it seemed like she got the same stuff everyday. They did have some good entertainment about once a week. She loved it when they brought little animals that she could hold. They would have people come sing which she liked. I miss some of the people that took care of her, two of them actually came to the wake, which was so sweet. Those were her favorite ones, it meant a lot. So overall I would recommend All American but I did hear that some of the good people she dealt with have left.

It's been great! If there is an issue, they are great with communicating it. My Mother has been very happy there. We picked this community because of the location.

There has been a couple incidents with the dining room staff. However, what we like about the community is the nurses, activities and management. Based on the experience we have had so far, we have recommended this community to others and will continue to do so

For the activities, dad doesn't really participate in them any more and with the value for cost it is a 5 though we have no other experience to compare with. For Dad the shared (2 resident/apartment-style living set-up made for a good transition from living on his own to assisted living memory care. He likes his privacy, gets social stimulation @ meal times, special events & w/ family and enjoys the food well enough. He likes the staff and often remarks about how clean & nicely-kept the interior & grounds are. Caregivers are kind & respectful to residents & families. There've been some Admin & Wellness (Nursing) staff changes - things are still being worked-out but seem to be going pretty well. One thing I did let Admin know in a recent review request: some kind of family orientation would've been helpful - for things like policies (after 2 years our family is still discovering things we weren't ever made aware of), care plan or status updates, etc. All things considered, though, All American has been a good experience for Dad & we'd recommend considering it for anyone seeking memory care assisted living for a loved one.

The staff was wonderful, friendly and helpful, but the meals could be improved on some

The nurse and aids know the sweet side as well as the ugly side of my mother who has severe Alzheimer's. They are patient, understanding and work with her. She is kept comfortable and content "most" of the time and that means the world to me.

I felt that the establishment was nice but the response time when my Mom needed help was too long especially when she had to go to the bathroom! While visiting, I saw it would be an hour or more for someone to respond. They would always say we are understaffed so you have to wait. Also, the food sometimes was not good for my Mom(lactose intolerant) so my sisters and I would have to bring her things to eat.The receptionists were so nice and there was one caregiver,[name removed]that Mom loved and we did too!When my Mom pasted, none one even called us to give condolences!

Caring and compassionate staff. Attentive to detail, good family interaction. Very homey atmosphere. Staff attentive to detail. Facility is currently short staffed as are most today but they do well.

I would absolutely recommend it. I have experience from both sides ..memory care and the traditional living because my mother-in-law lived there for several years and she was one of the first residents.