Hill Valley Healthcare

Please! Do not place your loved one here! Short staffed. No communication. The residents are hardly changed. Some of the staff are rude & clueless!!! The administrator ignores the complaints!

Dear mckendree Village wow where do I start my My Mother lives here and its about to end due to the way it turned out so I visit for a few years past months the Towers dining room don’t have enough train servers and always understaff half the time we don’t get what we order.food comes out cold. Its never was like this now we have to be lucky to be served. Next marketing should be ashamed of how they let people who clearly are not independent live here I see many residents roaming around can’t take care of themselves it really sad there was Fight with two residents due to medical assistance !!!!!. There some good parts which I can see the maintenance are fast to most calls .coffee shop and the movie room my mother loves it’s very clean well maintained .front desk very nice overall it’s was a bad experience that could be fix but they don’t care

The cleanliness and care on the floor is good, in fact the overall care on the floor is very satisfactory. The administrative office is the most abhorrent I have ever had to deal with and absolutely abusive. On 9/12 I arranged medical transport for my 92-year old father near my home because he had become bed-ridden and depressed after a fall. After 8 days after I admitted him, we had a consultation and they informed me that progress in rehab would be slow due to the move and his age, so set up a follow up meeting for 3 weeks later. Ten days after this meeting I got a 48-hour notice that they were ending his Medicare/supplemental insurance coverage. I filed an appeal with [Removed], and an independent Doctor agreed that care should not end and upheld my appeal. [Rempved] notified McKendree on 9/25. Three days later and without informing me, McKendree apparently again decided to reverse the findings of the independent Dr and the appeal and ceased his Medicare covered rehabilitation. I visit my father 3-4 times a week and never received any notice or progress update. On 10/31, I received full billing for the period following 9/28. This is the most egregious and unethical behavior I have ever encountered from a source that is supposed to be fiduciary of my aging father's well being. Information regarding his health and progress has been non-existent. Of all the places my father has lived; independent, assisted and now long-term care, this is the worst communication and most abusive billing practices I have encountered. I am actively searching for alternatives for my fathers care, even though moving him in his current condition is a hardship.

It was awful, and the food was terrible! It was so bad I took my loved one out at night. It was supposed to be rehab, but it was awful! I wouldn't recommend this to anyone.

The care at the health center/nursing home part is sad. Not one person that works there knows what dementia is and NO ONE THERE CARES about the residents. They are only there for a paycheck and that’s it. And what is so sad is that administration DOES NOT CARE WHAT STAFF DOES. Call lights ring for 15 to 45 minutes before someone even comes to the room. If your loved one is wet, THEY DON’T CARE. THEY WILL NOT DRY ANYONE THAT IS WET. You have to ask over and over again to get family member changed. THEY TELL YOU YOUR FAMILY MEMBER TELLS THEM THEY ARE NOT HUNGRY, WELL FOR A DEMENTIA PATIENT, NO REALLY MEANS YES. BUT THEY DON’T CARE. THEY WILL NOT FEED THEM. THEY ARE NEVER OFFERED A DRINK, THE STAFF NEVER BRINGS WATER TO THE PATIENTS AND IF THEY DO IT IS A CHILDS PLASTIC CUP. ADMINISTRATION SHOULD BE ASHAMED. I HOPE OTHERS WILL JOIN ME AND CONTACT THE APPROPRIATE PEOPLE AND LET THEM START INVESTIGATING THIS FACILITY. NEWS Channel 5 is my next email., and then not sure yet from there, but the governor is on my list. And they do not have RNs working there. They are supposedly LPN. The workers are ones that have been fired from reputable hospitals and can’t get a job anywhere else. Do not take a loved one there or your worst enemy. Not even a dog

Had a loved one there for rehab. Ridiculous. Understaffed, do no understand the meaning of dementia. Kept telling my loved one to pull string for help. Dementia patients do not understand that concept. If they get hungry or thirsty, too bad. No one will offer them anything to eat or drink and if they are wet, they stay that way. This place should be shut down. I am writing letters to senators and to the governor and joint commission and the state health department. The need to close this facility. If someone falls, or well, they will not do anything. Lazy off the street techs and only LPNs. They dress like RNs but are not. Needs to be shut down. On my list of priorities since I have moved my mom is to see that this place gets shut down. Sorry excuse for a nursing facility