Hill Valley Healthcare

This was expensive, they did not seem to be willing to work with an insurance company or any kind of facility like that because she's on medicare but they require private pay. They didn't want anything to do with medicare. It was very nice, I was very impressed with it, everybody there was very friendly and it was very clean. I have been in so many assisted livings and nursing homes and I know they smell. I know it's not an easy thing for them to take care of and I also know that accidents happen with older people, but I was just really impressed with the cleanliness.

in the past few months, I have seen some things which need some attention. the oak dining room for instance does not have enough servers for the # of persons to be served without having office staff brought in to wait on tables, some independent persons are made to move to the manor for persons that require special care however one person in fact is getting on fine with border line dementia and is being moved from a apartment to the manor saying they need special care although another person is allowed to remain in the independent apartment because they have a care giver, a person to stay with them and assist if needed while the other person is made to give up most of their possessions they have lived and loved with because they do not have a care giver..is this right without giving this person information on a care giver..????????.

My parents are still getting used to the routine at the community. Most of the staff are good most of the time. They accommodate dads dietary needs, however he does not like the food. I have not seen a lot of activities in the memory care unit. I would recommend this community.

Our experience with The Landmark started off very positive. The staff at that time as well as the administration were top notch. All went above and beyond before the move in. I was aware one of the administrators would be going on medical leave for a few weeks prior to move in. But shortly thereafter, the director of nursing left without notice. Red flags started appearing with some of the other staff although I continued to prepare for his move in. On move in day, there were interim people trying to fill in for the absent administration staff but none of our preciously completed paperwork could be found. Chaos was very evident everywhere and thankfully I had the good sense to take my loved one back home with me. I’m trusting the Landmark will become the wonderful place I originally saw once the staffing issues are resolved.

My loved one is currently a resident at McKendree Village. Overall, the experience has been okay so far. My loved one still has some complaints that we are sorting through.

The main challenges we've had are around maintenance availability and follow through of my loved one's cottage and horrible lawn care (supposed to be included). Overall though, it's been a blessing. McKendree is also the only facility that we found that offers Independent living AND allow pets.

I toured McKendree Village and I didn't feel it was as secure as other communities we saw. There was access to the elevator and that would've only been dealt with by an arm bracelet. We chose another community because my mom was extremely exit-seeking, and I didn't think it would be secure enough.

Our mother has been in long term care a year now. We visit 4-7 days a week. The food is good, she is happiest about that, although they struggle to stay on a schedule. There are some very good employees, but, there is a lot of turnover in "technician's" and this has led to a lot of negligence, especially during the weekends. They only order incontinence "diapers" in size large, for use on every occupant regardless of the severity of their incontinence, or, physical size. Since the family gets charged back for these as "supplies" the least they could do is order the right capacity and size. Too many times we have stopped by for a visit and mom either reeks, or, has a puddle under her, and "techs" are gathered around the nurses station gossiping. Bells and lights ringing constantly. This is supposed to be a step up from public funded long term care, but, it is run like a warehouse.

Staying on 7th floor of 17 floor independent living tower, had toilet back up when just flushing urine! This facility is now non-profit so you must provide all sources of income plus last 2 years of income tax records! The facility is over 50 years old and the independent living cottages, some are in bad/uncared for state!

The assisted living community area's were nice but the rooms still had regular tubs with grab bars. Not great if you have mobility issues. Could use an update.

I had a pleasant tour of this community. Everything went very well, and I enjoyed my tour. This is a nice community with kind. The staff was very friendly. From what I saw the community looked nice. It was a pleasant experience, but I didn't feel like this was the one for me.

I had a very lovely tour of this community. Everybody was very welcoming and friendly. The community was nice looking, everything appeared to be nice and clean. The staff was welcoming and informative. There are nice activities and good food offered. Overall it was a nice tour.

The woman that greeted me and took me around was very personable and friendly, but they were the only place that didn't know, or ask, who we were looking for or why. She had to keep looking at the clipboard for her name, it was a very cursory quick tour, and it felt very institutional. The residence in the independent area looked like a New York walk up apartment, kind of dim and dreary.

I would not place anyone in this community it was filthy to me and not the type of environment that I was looking for for my loved one. The tour was good and they gave me all info I needed.

We had received great feedback from others about this facility, but we've struggled with our experience so far. Our main concerns being falls and weight loss for our loved one. We've reached out to the Executive Director several times and it's been very difficult to get straight information about our loved one and what's actually going on. We're just not sure how much of it is due to Nature vs Nurture. Communication with the family has not been good. For example, our loved one was at the hospital being prepped for a procedure and we had no idea. We didn't receive a call or notification from the facility. Unfortunately, I think this is the only facility in our area that accepts Medicare. We haven't been satisfied with things here at all. I wouldn't recommend this facility to family and friends.

I went with my mother in law about two months ago and of course what sold her was knowing so many people. That’s good but there must be more and I did not see it. The rooms remind me of an old hotel from the sixties. There is nothing about them that gives that “homey feeling.” I truly cannot help but wonder how many of those writing wonderful reviews are “United Methodist church members”?

The independent living apartments are in a multiple storied tower. Both the one and 2 story apartments were small and need of freshening and updating. We also went to one of the two bedroom cottages which is not within close walking distance. The portions of food at lunch were small and unappetizing. They could not make any food accommodation.

Placed mother in facility for rehab after hospitalization. First of all the communication between the facility and family is non existent, unless you complain a lot. Most the care my mother received was terrible. She has lost weight, unable to sleep, ignored when she called to go the bathroom. The person I left in their care has declined so much. My mother had wounds that needed healing. They didn't offer any extra nourishment to promote tissue healing. I have compared them to another facility that my mother had been placed after a hospitalization and there is such a vast difference. My mother left the previous place with a healing wound, increased appetite and ability to walk with assistance. She now is malnourished, and unable to ambulate at all. I have failed as a daughter to put my mother into a safe place. Please do not put your loved one in their care. Take this from a medical professional of 35 years. This is not a place for healing and care.

I have been here two months and they are trying to force me out. I have to be out by next Thursday and I have nowhere to go. They are in bankruptcy again new owners coming in on [date removed] I’m 61 years old With cerebral palsy and use a wheelchair and they were aware of my medical challenges before they allow me to move in here and now they’re saying they cannot accommodate me. They want me out. As I said, I have nowhere to go and they told me to have my cat put to sleep.

After 7 years and over $[removed], I tried to the $[removed] owed back to my mom since she passed away. They gave me the run around and 'checks in the mail' BS, then I get a notification that I have to go through the bankruptcy to my money back. I am livid. They ignored my calls. Lied to me about the check being on the way. Disgusting behavior. I can't believe that with the number of property they own and rates, they cannot pay their debtors. Complete mismanagement. SMH