Highmark Senior Living

This was a very hard decision to make but after getting through the hard part of finally making the decision my dad seems to be doing better. I think it is due to less stress of trying to cover up his memory loss and now he is more relaxed.

Our mother has been in residence less than a month. Eden crest is a small facility -- 50 spaces. But the number of aides seems to be very low. Our mother is in the Closer Care unit and is supposed to be checked on every hour. Don't believe that is happening because of lack of staff. Our mother takes meds in the morning and in the evening; twice the staff has switched the morning meds for the evening ones and once my sister found that some meds were missing all together. On our first visit there was no one at the front desk; I had to wander about the facility until I found a worker in the kitchen. Not a great way to greet new residents. The aides there are hard working and very kind but they could use more help. This facility just hired a community relations manager. I would have preferred they hire more hands on deck.

The people were great to my husband, but I am now having issues with the price they quoted vs what they have charged. Although I have calculated the charges and presented them to the director, I am getting no response with a correction. Also, they had just a few in memory care so most often had my husband in the assisted living area and for meals. Since he was a flight risk, they wanted to put a wanderguard on him--for $[removed]/month charge. I could not afford that, so they had an internal meeting and decided someone would have eyes on him at all times, instead. I did not see any specific activities other than allowing him the freedom of being on the main floor with the general population while having one on one supervision. He watched a lot of TV. He was there only two weeks before we moved him to another Edencrest.

Mom went into edencrest beaverdale a year ago. It has gone down hill since then. Food being at the top of the list.

The lack of staffing has been an issue for the past couple of months. My mom now is on hospice there at the facility, which does the majority of the care for her. I know all healthcare is that a shortage for workers. They do the best I can. It's a great facility, but I believe all facilities right now are suffering from lack of staff. If my mom wasn't on hospice now we would probably have to move her.

The care my mother receives is professional and timely for medical and physical needs. Memory care staff is friendly and helpful. However, more staff training is needed in the memory unity. My frustration is with lack of communication and mail processing. Tuscany has had a lot of staff turnover in its upper staff positions and its phone system seems to have been overhauled so my contacts are confusing. As my mother’s dementia worsens staff is challenged to get her to comply with hygiene care and other tasks. The IMORTANT thing is mom’s care and safety which I have NO issues with. I’ve learned that some things you have to let go of and not make it an issue. The facility it’s self is clean, home like atmosphere and beautiful. Not sure why these facilities leave out this information in their brochures but this location is NOT Medicaid approved so please take that into consideration when making decisions. Overall I’m pleased with most, more importantly mom is safe, clean and content.

Edencrest was nice, but the views not as good and seemed to me that it needed updating.

Staffing shortages and delay in services. Exceptional facilities. Competitive rate.

We are having a little bit of an issue with the meals and dining service - first off the quality of the meals are just really bad and second off they strongly push for everyone to come down to the common area where they serve the good for every meal, if you do not want to go down there but still want a meal they charge you a stiff delivery fee. However they do seem to have a lot of different activities going on like bingo, entertainment after lunch and people come in to sing songs

The caregivers here do a great job and always help us when we have questions, activities are great. But the management part could be a lot better every time I call the manager is never available to take my call or when I come in to talk he has left the building for the day, seems like I just get the run around and the assistant manager seems very nice but I over heard her talking to a couple other staff members and she is pretty rude to talk about some of the other residents! But the facility is beautiful and the food is great and they have a great view!!

Like the open dining concept. Rooms feel a bit small and dark. Beautiful setting outside

My mother was recently switched from the memory care side to the assisted living portion of the community. She seems to have adjusted well to the assisted living side. The community look great, they do a good job with the cleaning. She is trying some of the activities they offer. The care staff is good, they are caring for her very well. The administration needs some improvements. The meals are fair. Overall she is in good hands and I would recommend it.

One thing I do like about them is that they do treat my dad with respect, which is very important. That said, there are definitely some things they can improve on. My dad's sheets have not been changed since he has been there (two months now). Mom has eaten dinner up there with him a couple times and the food has been cold. There is not much activity - just listening to music or doing puzzles. Dad says there is nothing for guys there.

My grandfather resides here and has had bad experiences that are not just an inconveience, but [removed]. They mess up his medicines constantly, the nurse is exceptionally rude at EVERYONE in my family, the staff literally laughs at my grandfather when he is having problems. (We have seen it firsthand). A Vetran does not deserve the type of treatment he receives. (NO one does). Multiple complaints have been made about the nurse, but it has not changed. In fact, they are promoting her to manager soon.

My husband likes to kiss people and hit them in the but. We are working on this. The day center he goes to each day handles this fine. Upon my return they told me he could not return. I question how they are going to handle a memory care unit. Others I have talked to understand and tell me this is not unusual. All were nice but...

We were sold because of the song and dance the salesman gave us. He pranced the activity director in who went on and on about her wonderful activity program. This has been the biggest disappointment ever! Very sad activity program. He was a true salesman and got us on the song and dance. On a happy note nursing had been great and food pretty good.

Things started out good but they started to decline quite rapidly. They had huge turnover. Some of the meals were absolutely gross some were not designed for elderly people in walkers.

My mom loves the wooded views and it is beautiful! She has made some good friends here but I am so disappointed in the poor management. Management is always gone. Very poor communication. My mom said they are used to it and if they need something they ask the housekeeper to get it done. This really is unsettling to think the housekeepers is who they have to depend on.

Food is mainly deep fried and lots of carbs. Not enough fresh fruits and vegetables. Menu is not diabetic friendly. Menu offerings should be expanded. Evening night staff is unsatisfactory. Residents cannot communicate with many of them. Often they are chatting with each other, on their cell phones and ignoring residents. Residents who need wheelchair assistance off and sit in the dining room for an hour or more waiting for an aid to come and get them back into their rooms. Residents push their call buttons over and over and over. Again waiting for help. On the weekends, there is no one at the front desk. So people and visitors coming to visit. Others are stuck. Trying to figure out what to do and where to go. Often times when friends and family try to call the front desk. No one answers the phone for hours on end during the week. Communication overall is awful at Edencrest in Johnston Aides need to have their cell phones taken away during working hours. Aides need serious training on building relationships with residents through kindness, respectful communication and compassion. Perhaps they need incentives to meet and exceed goals of engagement and resident care and support. Currently, residents are not getting the assistance that they are paying for each month. I think the problem lies at the top management at Jaybird Senior Living facilities. I think the facility directors want to make changes but hands are tied by upper management and proper budget isn't provided to make improvements. The activity director is really abrasive and not very creative in coming up with activities that really engage people. Her activity room is a disorganized disaster zone. It always looks like a tornado went through it. She should be replaced with someone who really loves the job. [name removed] just doesn't have what it takes to put smiles on residents faces. Activities and her attitude is so ho-hum. She can sometimes be disrespectful. To make sure long days include ever changing activities that attracts and encourages people to try new things.

This facility has such a turn over in staffing due to very low pay. The management cares about bottom dollar and not residents of the facility. Meals are awful, as the residents if you can get them away from management to be truthful. They don't have choices in meals like they say, it's what ever the special of the day is and only offer food at meal times otherwise it's not available. Be careful of the pricing, they increase prices at least yearly and sometimes even more often. They spend money on pretty but not on residents care.