Highmark Senior Living

Apartments spacious, beautiful and large. Lots of natural light. Facilities are great. There's been decent staff turnover which is less than ideal. Staff overall seems happy to be there. Lots of great activities.

I like it. Small community. Good food. People friendly apt nice. Things to do if you want to do them.

Bickford is a good community. The food is made daily right there. It's so good that my Aunt refused to let us take her out to eat! She didn't want to miss lunch. They don't have a lot of activities but it is set up so that the residents can walk freely inside. Must have permission to leave, however family is welcome to come and take them out. There's also a court yard and garden spot they can visit on their own. My aunt is glad to be able to come and go outside in that area. The staff is very friendly.

I would say to have them explain all charges & what it all covers, care plans and etc. To help them make their decisions so their not shell shocked. When a statement comes

Food was not great. Staff was amazing! So helpful and kind! Activities were fun and engaging. Wish bingo was every day. Dining was the only negative, food was unappealing and not a lot of choices. Definitely could improve in that area.

None of these facilities are perfect. They are often understaffed, and administratively they make mistakes. They take adequate care of my Mom.

I am quite satisfied with most things so far, no place is perfect but they have been good to me & I have no big problems with anything. I am close to all the places I need to go & no one is trying to make me do things I don't want to do.

Accommodating and friendly. Definitely have been to several facilities and this is by far the nicest! We would absolutely recommend this community to other families!

The facility was well knowledged and help make the process go smoother. The gentleman in charge of the intake, unfortunately, had taken a position right as my father moved in. A few weeks later, the director of the facility had given word he was leaving also. These two gentlemen specifically helped the process tremendously.

It's a beautiful facility that tries to have activities to engage the residents. The staff is caring. There is a resident advocate group that meets with the staff to talk through any issues or new ideas which I think is great. They seem to bring in a variety of entertainers each week which the residents seem to enjoy. My relative is able to walk in the building for exercise as well as attend generally daily exercise classes which has been so good for her. She has made several friends and enjoys living in this community.

Their communication process is excellent. Staff is very caring and takes time to listen. Since my father in law's admission there has been a leadership change with many improvements

The staff is welcoming and kind. It seems clean for the most part, but[name removed], the executive director is very rude and unprofessional. I do wish we would have looked around more but has to act fast.

Weekend staff were not so good, they were all contracted staff. They were very expensive and charged me for 15 days after she died. This is not a place I would consider if I need it.

So far so good. Dad seems safe and happy. It's a small, kind community. The rooms are decent, bedroom has a queen bed comfortably and the living room has a couch and chair. Activities tend to be mostly cards and other games, and occasional performances especially around the holidays.

we had to change her level of care to the memory care unit after 2 weeks and I wish we would have been told that from the beginning. more frequent laundry needed and entire place needs a refresh. very friendly. had a fall within a month. my mom didn't participate in any while in the assisted living area and just watches TV in memory care.

there are many activities offered, my dad has not taken part in them. The key fobs they use are hard for my dad, he is used to a regular key and lock. He struggles even after 6 weeks or more of being there. We chose Edencrest for Location - close to my brother and me. Cost- they ran a special price for the first 12 months.

Very nice facility. The staff is extremely helpful and always looking for ways they can help residents. Facility is always clean. Elegantly decorated common areas for season or holiday. Menu could be more varied. Staff is very accommodating if resident wants special food while ill.

I was pleasantly surprised with the look and feel of the facility at Edencrest at Timberline. Friendly people, good food (sometimes cold, though) and good activities. There were some resource constraints, but management was working on handling the issues. I felt at home from day one of my stay.

There has been a lot of turnover so I think they are working on it. But staff do not say hi to visitors and no one knows their names. The kitchen staff has been new a few times. It appears they do not plan menus taking the residence age and abilities to eat what they cook. Most things are fried and coated. I have personally eaten there and it was overcooked and cold. They have removed the salad bar so no other choice. I feel they at least need to always have fresh fruits available and yogurts. Casseroles and foods that are more easily digested.

Friendliness of staff. 4 Nurses don't have time for residents or resident's family. Neither does executive director. They don't return phone calls. Meals and dining - Breakfast the best. Lunch and Dinner repetitive. Activities - Repetitive. For my Mom, the activities are too simple. Bingo all the time, crafts a kindergartner can do.