Heritage Resource Group

It is a nice place, food is good. I love my room. The staff come help me when I need it. I have friends to eat with. It is comfortable. Best meal is ravioli stuffed with cheese, tender ribs, Mac n cheese, chocolate pie. The Administrator [name removed] helps me all the time with different things I need.

I'm very pleased with the help and assistance of the staff in the transition of my loved one to Pacifica.

It was amazing! Feels like home! Awesome staff.

Attractive facility, clean, well kept common areas. Enjoyable, knowledgeable staff.

My mother moved into Pacifica Escondido in October. It has been a hard transition for her but it is now December and my mother is settling in to her new home nicely. I have been amazed with the patient and caring staff. They have bent over backwards to be helpful!

So happy we found Pacifica for our mom! This place has been great along with all of the staff. We couldn’t be happier to have her in a safe happy environment. We also appreciate the amenities in this facility like the salon, movie room and activity room.

Nice place to move Mom into. She has a very nice (and large) one bedroom apartment with a patio and rose garden to work in. Great staff, and management is great at addressing any little issue that may come up. Centrally located yet nice, park-like private yard is the view from her windows.

The facility has been under renovation so that affects the overall feel but the staff has been amazing. As s family member, I appreciate getting messages informing us of anything happening there.

The facility is very affordable. The staff is very caring and attentive.

Mom loves the place, although she would rather still be with us she agrees it's a great place. There are quite a few activities, not all for mom, but a decent variety. The staff is great, very caring. I've seen the food and eaten there numerous times and I've enjoyed it every time.

I Visited Tampa Gardens today. They have one of the nicest nurses with tons of experiences, she and her care staff go above and beyond for her residents. The Chef has been there over 20 years! The Director is very welcoming and is very communicative. The renovations of this Community are very bright and welcoming. Highly recommend this Community. I would be happy for any of my loved ones to move here.

I would tell them to definitely visit it and see if it meets the needs of your family member. Overall it has been a great place for my mom. I just wish they would accommodate her dietary needs.

We came to see Pacifica for a relative who may need assisted living. We think she would be very comfortable here and we're glad we did a tour. It was a warm and welcoming atmosphere and we're glad we found a place close to us that our relative would feel comfortable in, should that time come.

We picked this community because, it met my criteria.The intake person, who answers all of your questions was very experienced, and they were able to help me plan on a financial level. Other facilities, don't help with the financial piece, and this person did. I am really happy. I would recommend to other families.

The reason that 4, 5, and 6 are N/A is that my mom never moved in. She suffered a set back and had to vacate her room and go to [community name removed] instead. I would like you to know that I would gladly recommend this community. It was a lovey experience that I enjoyed and I know my mother would have enjoyed as well. Thank you for assisting me in this "adventure"

Wyndham Lakes provides a great value for the money, especially if you don't need the "shiny" and newness. The sales director that we worked with was lovely. A big plus at this facility is that if your loved one runs out of money, they will transition to Medicaid so then you do not have to move them out.

After my mom was evacuated to another facility temporarily, sales at Pacifica stepped up and arranged for her to live there, since she could not go back to her original facility. Sales staff at Pacifica went above and beyond to mover her, make sure she got comfortable, and took care of all necessary paperwork etc, quickly.

Unfortunately things started to go downhill for me when Covid hit and over the last two years I have gone downhill with my health as well. After moving in with my son for six months we decided that this move to Monte Vista village would be the best place for me. Not have I only found this to be a very pleasant place to live I have also made lifelong friends. It’s not just an over 55+ facility, it is also a place to enjoy special events we go shopping we go out to lunch, our doctors appointments are taking care of three days a week, and much more.

Once I placed [name removed] in Pacifica Springs her health improved tremendously. When she left the hospital I was told she would never walk again and would be wheelchair dependent . After PSL set her up with a visit from the hospice providers she made incredible strides. They removed her from medicines she didn't need and was walking with a walker in 2 weeks. Unfortunately she passed away there but the care and attention they gave her was worth it! I am forever grateful for the help they gave us.

For the time she was there, her room did not have the in-house cable in the contract, so we payed for Comcast. After meeting with the Executive Director, he agreed to move her to another room, but my sister decided to move. Other than not returning voicemails until about the third call, I would give them a 5 in all the other categories. They did refund us as promised under the contract terms.