Heritage Resource Group

Very helpful through the whole process

I was very impressed with the facility, the sales director, and the staff members I encountered during the tour. The longevity of the staff (from the director, LPN, maintenance) speaks volumes. Clean. Friendly.

good!

Everyone is very friendly and helpful. If my husband and I need anything, we just need to ask.

My experience was very informational. All my questions were answered and [name removed] was very nice and I really like the one-on-one personal attention.

Very organized, nice activities, very open, everyone very nice.

The sales director was very helpful in helping us find the apartment that would be the best fit for my parents. The staff have been very friendly and welcoming. Both housekeeping and caregivers are currently understaffed. Common areas are kept clean. Could use more washers and dryers in resident laundry room. Weekly visits by housekeeping to private residents' areas has been intermittent. The response time to resident calling for assistance needs improvement. The facility has had a recent management change and they are in the process of hiring more help. Communication has been fair. Could improve on follow up communication. The move in process went well; however it has taken some time to get internet and phone issues set. The meals are presented very nicely and are of good quality. There is a variety on the menu. Most items are very good. I would recommend this facility to others. I believe that the staff available are doing the best they can to make this a pleasant and comfortable living situation for the residents.

My grandpa loves playing pool & activities. The game room is perfect for him when he can’t sleep, he spends time with other residents that love playing pool in the evenings. The activity schedule is always packed with options to choose from which he enjoys!

Great - I was given brochure of names, calendar of activities, & menu. Services were explained & I was given a tour of the facility & shown a 1 BR & studio. Very nice!

My experience has been extremely varied, the staff at the front desk and rest of staff , it could be a little difficult for people to understand me because I have macular degeneration. I love going to the activities and outings that they provide us here .

I think the staff is thorough and very friendly. My Dad told his doctor just the other day "the people that work there are very nice." They keep his room clean and do a great job with the laundry. Dad is enjoying the food, as well.

I have been almost a year so far it was been a great experience. I use the gym on a weekly basis , I also like to play pool once a week with another resident. Staff is very friendly and nice , they take very good care of my wife on the memory care . The executive director does a really good job with the community.

We couldn’t be happier with Pacifica Palm Springs. It does not feel like a stuffy convalescent type of home. The grounds are park like, the pods are one floor and the vibe is light and airy. The staff always have smiles on their faces has treat their community with kindness and respect. We don’t have enough good things to say. My mom stays active all day. Between exercise, games and outings she couldn’t be more happier.

We helped my mom move into the Sun City Gardens independent living community in November. Everything from getting the space ready to getting her moved in to getting her settled could not have gone any better! The staff all seem to genuinely care about the residents. When I took my mom to eat in the dining room her first day, I could see that the waitstaff knew most of the residents by name. The food is very good, and everyone orders from a full menu with a wide variety of options. The rooms are nice, with new flooring, fresh paint and nice views of the center courtyard. Once my mom moved in, she needed some assistance getting use to a new home and new routine. The staff went out of their way to help her. They also have great referrals to community resources and are always willing to answer questions at the front desk.

My Dad moved to their Memory Care, and the entire staff are so kind, and such a great help to my Father. The whole team at Pacifica RP are friendly, caring and very good at their job. Knowing my Dad is well taken care of gives me such a piece of mind. It is a beautiful location, modern, clean. A really pleasant place to live. Really nice front room, patios and activity rooms. The Memory care areas are just as nice as the assisted living spaces. Shout out to [names removed] for the great job they do! It has been the best choice we have made for my Father and his care.

I’ve visited dozens of memory care communities and Pacifica is the Best. Beautiful feel of home and very caring staff. I visited for a community event. The lighting of the Trees. Residence were able to choose their favorite..

Not just one, but two parents have now reached the sad point of being beyond our ability to care for them at home. An initial tour, very well executed by [name removed], offered up all the information we needed. From there, a bevy of other care-givers, RN's and meds specialists made a painful process much easier and gave me solace that things might be OK. So far so good. Saw quite a few places and Pacific was simply the best fit.

awesome

Would recommend everyone to move & live here. I have so many friends who work & live here. It's so beautiful. love the decor.