Heritage Resource Group

In regards to the mental care side I love the daily staff they are wonderful and cheery with attention to detail. My least favorite thing is that it feels a bit dated although it's very clean. I would recommend Pacifica, I enjoy the friendly staff. My mother likes the food options, and the activities offered.

My experience was very good - staff was very good and think my mom will be happy here at Pacifica!

Great

I love it here. The only issue I have with Pacifica is... their accounting office makes mistakes and takes too long to fix them. I recommend this community.

We love this place & when I get to the point of needing assistance I want to come here.

I'm amazed that the staff are so accommodating with residents, and that the staff seems to know each individual, which room they're in, and which meds they need, etc. I know serving seniors makes it difficult, little things like sprigs of parsley would help visual appeal. That would help both hot meals and to-go selections. I think I need to upgrade my response to Activities. There are more parties, games, etc than I remembered. And many rooms have sort of personal identification of the resident, beyond name plate. I think that is one of best things for residents' mental and emotional well-being.

The cousin of the resident ([name removed]). After a year of struggle to get my cousin out of her home which is debt ridden I was able to sell her home. Now what? A Place for Mom comes to mind hence [names removed] Pacifica will now be able to provide what is necessary.

My mom has lived here for two years. Iam so happy with the care my mom gets. Her caregiver keeps me up to date on her health and issues. The activities they do on a daily bases in the common area really keeping my mom active and engaged. I am so happy to have found this place

It was nice and clean but she didn't care for the food. The pizza was horrible.

[names removed] all really care about all the individuals that live here. I choose this place for mom because of them. The level of care, the cleanliness, the care they even give to the family member making tough decisions to help find a wonderful place for a senior to live. I can’t say enough that all the staff care about each senior that comes to live here. I would give 10 plus stars if I could. The genuine care they give is why I even sent thank you gifts to them. The place is wonderful and I am so happy my mom is being taking care of in a place I know she will be safe and clean.

They were always helpful and showed a lot of compassion to those staying there. They always called me if there were any concerns. My husband shared a room with another person. The rooms were a good size that met their needs.

The staff is very friendly and seem to take good care of the patients. The food always looks good. I would definitely recommend Sun City Senior Living to anyone looking for care for a loved one.

I highly recommend Pacifica Encinitas to others.

Caring, friendly staff. They listen to the residents and try new things to keep the experience fresh. It is in a pretty area of town, open, bright shared facilities. Apartments for each resident have nice views and it is a fair price.

There is a feeling of caring. The staff doesn't stay in their offices. They are available. There were more smiles among the residents. Several had nice displays of residents crafts but residents were all in there rooms. One that I visited offered me lunch but didn't allow any time to eat. Too much business and not enough caring. Here the sales personnel take time to answer questions and visit residents. I wish that I had moved here sooner.

Our loved one is a very challenging resident. We really appreciate how well she is cared for. We selected Wyndham over other choices because Wyndham provided the nicest rooms/activities/care for the price.

Pacifica takes good care of their residents. They are proactive in watching for their physical well being and keep family members informed. They offer a variety of food and programs to keep the residents happy. Prior to moving to Pacifica, my father lived alone in an over 55 community where he kept to himself (his own choice). Since being at Pacifica, he has returned to his friendly outgoing self. He has made many friends and participates in the activities. Instead of staying home watching tv, he is out and about. I am able to relax knowing he is happy and being looked after. He has been able to maintain his independence in a safe, comfortable environment.

The items I rated lower than the best here are the reasons: cleanliness is basically because of the consistent and bothersome bird poop at the entry way, quality is rated at four because sometimes it is difficult to know who to talk to when I have questions and I seldom get calls back when I leave messages. Food rated at 3 is from what I've seen in the memory care area does not seem to be the same level as what they serve in the dining room. That could be partly a memory care issue not really sure.

Marketing was very informative. Friendly, very helpful in explaining services, etc. Set my mind at ease when it came to care for my parents.

Get to know the staff! They need to know who you're visiting & will be more receptive to answering questions/providing info...a little kindness goes a long way on both sides!??