Health Dimensions Group

We have been with Terra Bluffs a little over two months. In the time our loved one has been there we have had numerous issues with the basic running of their memory care. Staff turnover is extremely high, they are always low on staff, food availability has been an issue, and there have been medication issues. We keep trying to give them the benefit of being a new place, but are beginning to wonder if things will improve.

They said they had Activities, but they didn't. The food was edible, but nothing exceptional. Housekeeping was non existent, I cleaned the room myself. Communication was good. I have since taken her OUT of there and placed her somewhere else. Unless the staff has drastically changed, I would NOT recommend this place.

There are staffing issues there. My dad has recently passed away, and I have tried calling the director left messages and she hasn't called back. I have heard nothing from them. My family and I have cleaned out his room. I wouldn't recommend apple creek to anyone until they get the staffing issues resolved.

My loved one is currently a resident at Kruse Village. Most of the staff are friendly, but they appear to be understaffed. The facility, at first appearance, is neat and clean. However, my loved one's bathroom is not as clean as I feel it should be. Communication with the family is non-existent unless I initiate it. The move in process went very smoothly. I am very disappointed in the appearance, taste and temperature of the meals. Medications have also been an issue, as far as my loved one getting them in time and also meds being re-ordered in a timely manner so as not to run out.

My mom said the food is bad. They have NO activities except for bingo sometime. I would say you get what you pay for however they raised my moms fees from [fee removed] to [fee removed] a month and it is not that nice of a facility. They said they did it to everyone and had to to be competitive. That rate is sickening with no activities.

Their staff to resident ratio is not adequate. The training they provide the caregivers is not sufficient. Their end of life care knowledge is also lacking. Based off of our families personal experience here, we would not recommend Stoney River to others.

We toured Country Manor Memory Care during our search for a Memory Care Facility for our loved one. This facility was less expensive than some of the other facilities in our area. However, it was in need of updates and repairs. We decided to continue on with our search.

Mom was placed right before Covid hit so in their defense they couldn't leave the property and we were not allowed to go in. We would conduct visits through the window. Mom has dementia so she was really confused and couldn't understand why we didn't visit. What little activities they did have they didn't encourage Mom to join in.. If she said no they just left it at that. She gained 50 pounds while she was there. On the bright side the aides were very pleasant and seemed to treat Mom with respect. I have moved Mom to a memory care here in Florida since I'm here full time and my sister is here 7 months out of the year. She is much happier and is involved in many activities.

My husband who is a resident here doesn't get his diaper changed for over 12 hours. This has happened twice. The staff just sit around on their phones and chat.

We have been really disappointed with our experience, we do understand they are understaffed but our loved one waits so long when they need assistance and there as been multiple times where the staff forgot to bring them a meal.

For the amount of money paid, the facility was not that clean and the nurses were over-worked. They need more staff and the facility needed updates. We ended up taking her out because we were worried about the delta variant. I thought it was going to be a good experience, but it did not turn out to be that way. Based on our time here, I would not recommend at the moment.

No. Smelled when we walked in. If they would replace the stained carpeting throughout their main hallway it would give a better first impression. Did not like as much as the facility we toured just before it

No. Smelled and only had 1 outdoor area with tall rod iron fencing that felt like prison. Good pricing. Didnmt like the room or bathroom as much as other places.

This community was okay. We were disappointed in our experience. My loved one had a short experience here. My ratings are based on experiences from other people, such as my loved one. I met [name removed] and I think she was a nice lady.

[Name removed] was very warm and understanding, she would be a fantastic care giver, but the facility itself fell way short. We got a overwhelming "Nursing Home" feel. Rooms were super small, no room for anything but a bed and a chair. Mom and Dad could not stay together in the same room (deal breaker!!!) and therefore cost was high, paying for 2 rooms. Facility smelled like disinfectant and the hallways were narrow and cluttered with dirty linen and housekeeping carts. What they referred to as a "homey" feel, felt more unrefined. Transport services were very limited, only for group outings.

This review is for the Chapel Crossings location of Sylvan Crossings. I was looking into moving my other into Sylvan. It would have been ideal for her to live here, as it is quite close by. However, I was far from impressed with them. We initially had them in for two home visits. On the first visit, one of the people in charge came. One the second, someone who was just a general employee came. After those two initial visits, we were never able to get any sort of follow up from Sylvan, no answers to our questions, and no further assistance. It was easy to make the decision to ultimately place my mother elsewhere.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful. Residents seemed "on their own" and saw no staff engaging or interacting with the residents.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful.

dreary place. The cook dumps your bathroom trash. staff seems friendly enough, and therapy is very good.