Health Dimensions Group

This community did not offer a room for my loved ones to stay together as they need different levels of care. This community seems to offer some nice activities and events. The people I met were nice and the community looked clean.

So far everything has been going good with the move to Brookdale Appleton. The staff are attentive and communicate well. The meals are okay i haven't heard my mother say anything negative about them. I feel that she is in a safe place most importantly. There are activities offered but at the moment my loved one hasn't mentioned much about engaging in them.

This is a wonderful place and my loved one enjoyed her short stay at his community. The staff are wonderful. She made a lot of friends at this community. The food was good and they offered her different choices if she did not like what was made. I would highly recommend this community. This community is clean and we were so happy with Age Well.

The ED was great in helping us understand the complicated paperwork involved with making the difficult transition to memory care for our mother.

Duane stayed at Azura for seven days while I was out of town. When I went to pick him up he was having a good substantial lunch at a table for four. The assistant was helping him and stated that this was his second helping of food. He was clean and except for them having lost the top to his pajamas the clothing was neatly folded and put away. The janitor was in the hall and greeted us warmly and offered to carry our things out to the car. The care people were prompt in returning his medications and all were cheerful. The clients were all well dressed and clean. The cost is $250 a day paid in advance and is within the cost range that I have found at other respite care facilities in the area.

Very nice staff. Food choices are good. Very clean facility. Nice rooms. Not great on explaining the monthly charges. Have been trying to get an explanation of "personal expenses" for 2 months. Called the corporate number on my bill and could not get through. Sent to voicemail and it was full so I got hung up on. Finally talked to someone at corporate who could not help me. Told me to contact the Appleton facility which I did. Do not have an answer yet.

Susie and Nancy are easy to work with very friendly and knowledgeable. Always looking out for the residents and their well being.

The facility was fine, but staffing was tight and it was difficult to connect by phone. The staff were friendly and the food was good.

[name removed] the admin/director is amazing. She was wonderful and always reachable, professional and willing to work with families. One big negative, they don't do the best job cleaning the rooms, and they never clean the carpet. My mother's room smelled like urine. I was from out of state and unless they knew ahead of time I was coming, when I would arrive her floor would not be vacuumed and her bathroom could use a cleaning. The RN [name removed] is professional and does her job well, but is not very friendly. She is cut and dry. [name removed] the house manager was always friendly and polite with me, but my mother didn't care for her and didn't trust her. They do a great job though with keeping residents on a schedule, making sure they get all meds, meals at the same time...etc

CNA's and hands on care staff are personable and kind. They are helpful and I appreciate their humor. Maintenance person is the kindest and funny. They need to upgrade the kitchen and common areas.

Facility - there has been difficulties keeping housekeeping and maintenance staff positions filled. Housekeeping of apartment is included but it is light housekeeping. The staff is game but some are inexperienced and not always available.

The problems and issues have been with corporate management on, not telling the truth, now following through on their contract and being dishonest, the facility itself is fantastic. Staff is fantastic. They really do a fantastic job. I interviewed over half a dozen places and this facility hands-down has the most caring staff. Every time I am there to visit my mom, it is always the same way and I know I made the correct choice. They also do a great job on keeping me informed on everything. If I call or text a question every reply is very quickly responded to. I definitely recommend.

I would say it's a nice place but stay vigilant. Ask questions and don't be afraid to tell them what you expect for your loved one. Pop in different times of the day different days of the week.

It is a nice place. The caregivers work very hard and do their best. We just had issues with administrators, not friendly, being told one thing at admission and then 6 months later something else. We were not welcomed when my dad moved in nor acknowledged when he passed away this spring.I think it is fine for relatively independent seniors. But there is no RN there. We ended up paying for additional help for my dad because they didn't have enough staff.

The assisted living area has staff on the evening shift that was not motivated to give quality care. The food lacked variety. If the resident didn't like the entree, the other options were salad and cheese sandwiches. Considering the monthly rent, the food definitely needs an upgrade. The care in the memory care unit was excellent. Staff was very caring and attentive the resident's needs.

First floor units have independent access. Only 1 elevator. Nice variety of activities. Kind community. Ask to eat a meal and see the meal calendar. There is a lot of turnover right now in staffing . I suspect they are in flux and working to improve administrative things which would create smoother processes for new residents. Personally I'd like to see better nutritional value to the food served. More fresh veggies/fruits.

My loved one is currently a resident at Lino Lakes Assisted Living and the experience has been okay, overall. We do have some concern with the high turnover rate of administrative staff. Aside from our concerns, we would recommend it.

Memory care is very well run for my Mom, activities, food good personal awesome. Dad is is assisted living but some situations he brings on himself, such as not going to dining hall for meals or really participating at all

I was concerned that memory care didn't monitor the patients well. My husband had to be transported 3 times in 2 days because he fell out of the bed. He then got pneumonia and was transferred to nursing home care. We were extremely pleased with the care and staff in the nursing home care area

I would tell others to pay attention, visit at different times and days. Don't be shy about voicing your concerns to the director. And keep voicing them. I think that they need more activities then just watching TV. Talking to the resident actually asking if they need anything. My loved one is very independent and won't ask for the things she needs. Taking time with her would help.