Health Dimensions Group

I realize that everyone is very short staffed right now and continue to have high turnover. [name removed] is amazing, she was the move in coordinator. She has since taken a different position. [name removed] in maintenance is also very kind and responsive. It would be nice for the residents that come and go to have a way to get back in the building after 6pm besides waiting for someone to maybe come answer the door. Food service/quality is absolutely horrible. Young adults working in this role with poor social skills, which doesn't work well with older people. Housekeeping is also poor in regards to individual room cleaning. Activities could also be much better. They have a new activities coordinator so hopefully this will improve as well.

We picked this community, because of the size, cleanliness, and location. The Marketing Director was amazing. I really loved it. The Activiites Director is amazing but also drives the van, cooks and the activiites are limited because they seem to be short staffed. They need improvement with the food and activites. Overall, they are very nice people, and it's a nice place.

They have been pretty friendly. There has been changes, and lack of communication. They need to do better with providing better communication, overall cleanliness, and making sure my loved one has their medication in a timely manner. Hopefully, with new management things improve.

If you need any level of care above the simple things then it is not the place to go, it is hard to get consistent care needed for my loved one. The level of care they said would be provided was not the level of care that is received.

The community wasn't clean. It had a moldy smell to it and the working staff did not seem friendly or engaged with the residents.

The place is very clean and well kept. They empty trash from Moms room every single day and clean the room once a week. Common areas look nice. Most of the people who are working there are friendly and helpful. When I email or leave a phone message I can wait days for a reply however. Mom absolutely hates the meals. She complains that they don't know how to put together a good well balanced meal. Guests are not allowed in the dinning area That began because of Covid-19 I am sure, but they are still adhering to this rule. Although I am fully vaccinated and boosted I can't tell you first hand what I think of the food. Mom says she's tired of cheese sandwiches. They seem to do an ok job of providing activities. And the price is about what you would expect a good assisted living facility to charge. It's high, but that's what I would expect. The value for the cost would increase dramatically if they served good meals.

I absolutely loved the way their common areas were laid out! It was so cute and awesome - like little streets. When you came in the door, there are faux street lights, just like you’re walking down a street. They did a great job making it a wonderful place to want to hang out. However, I didn’t like that the rooms were so small. And they might not have been smaller than rooms at other facilities, but there was just one single window, and it felt dark and closed in.

The community and rooms are nice. It is like a new building. However, since my loved ones have been in the community the staff have been turned over several times. There is only one staff member at times that is consistently there to care for the residents. The community isn't able to uphold their promises due to the staff not being able to be there to care for the residents. The director position hasn't been filled in several months. The van is there for transportation, and since my loved ones have been in the community the van hasn't been used for transportation. The community consistently states excuses about why the van isn't being used for transportation for the residents.

We toured Country Manor and did not find it as clean as others we were looking at. My loved one also just felt it was not as good of quality.

We did a virtual tour of this community and it was very nice. The staff was friendly and answered all of our questions. The rooms were much smaller than what we were looking for.

We virtually toured this community and it was nice. The staff was very friendly and answered all of our questions. The rooms were smaller than we were looking for.

This place was ok but I was not impressed with the room. Someone had just left and it was very messy and unable to imagine what it would love like with my father's furniture. Very small and no other options available.

This facility was ok. Not a top pick. A little more expensive and not as nice as some of the other facilities. Staff was informative though.

I toured Sylvan Crossing at Creekside Estates. It was a nice and clean community. It was a smaller community. There was only one room available and we weren't quite ready to move our loved one in.

We are very new to this whole experience of dealing with dementia. Stoney River Assisted Living & Memory Care was not helpful and lacking in letting us know what we might expect. It started with us approaching mom and letting her know that she needed more help and we wanted to get her the best care for that we could. We weren't aware that if she didn't go in voluntarily Stoney River couldn't take her. She was combative about losing her independence. They suggested to give her a sedative so she would come in voluntarily. That didn't work she only lasted five days. They said they couldn't take her back. They didn't communicate with us about what was going to happen. They didn't return our numerous phone calls and it made it very difficult to know what was the next step. We now have her in another community and she seems to be fitting in well.

My mother has recently made the move into this community and so far things have been going okay for her. The staff in the memory care unit seem to be helpful with her everyday needs and helped with the transition into her new living environment. She has had no complaints about the meals and is enjoying participating in some of the activities that she can. I will say that I am not happy that they continue to add on to my bill every month on anything extra she needs help with.

My mother is being provided with good therapy at this community. They are doing a pretty good taking care of her, and her needs. Her concerns have been that there aren't really any organized activities. They offer minimal activities overall. The breakfast meals are great, but there are room for improvement with the other meals. This wouldn't be the first community I would recommend, but I would tell someone to consider it.

Pros: ? Home like atmosphere ? Residents can use the kitchen to cook or bake. ? Residents can use the laundry ? Nice Private Dining Area for Family Visits ? Nice common areas. ? Smaller building did not have a ?nursing home? feel. Grandma would not be just a number. ? We liked the assistance call necklace or watch and their response policy. They seemed to indicate they could tell if a resident had fell based on the necklace. ? They gave the impression the assistance necklace could be used for room service type requests, ?Can I have a cup of coffee and a PB&J sandwich?? ? Nice large bathroom with roll in shower. Cons: ? Small Rooms ? No price difference between Big Room and Small Room, so all Big rooms taken first. ? No locks on the resident?s doors even though the marketing brochure claimed there were locks. ? Price Structure seemed to take large jumps for levels of care. 3995, 4995, 5995 ? Level of Care criteria did not seem well defined. ? There is a slight concern about the level of staffing. The state mandates 1 per 8 residents, but only 2 staff at night for 20 rooms. We only saw one staff member besides the ?administrator? during our visit. ? There is a slight concern about the experience of the owners and sustained profitability.

The fact that they claimed to be effective in their care of these types of residents. That all changed once he was in and we found out they were not equipped nor had the knowledge and experience to deal with our father. I would not recommend unless your loved one is at a point in their disease that they are so medicated they don't know any better. I could write a book of our struggles and non of it good. The simple fact that all of these institutions have the right to toss someone aside because they are ill equipped to deal with let's say difficult individuals or individuals that need a little socializing. I'm confident that most want a resident that is A. Highly medicated or B. Sits in a chair all day and either sleeps or watches tv.

Unfortunately, the head person let good people go and it never was the same. My family member had, on more than one occasion, had three men enter his apartment after 10:30 at night to "get his laundry" and he never felt safe and refused to let anyone (staff) in his apartment and took on his own laundry and cleaning. The administrator said he suffered from hallucinations, which he never had on his life!! NOTHING was done!!! No communication with family either!! Disappointing! I would not put anyone back there! Having said that....other residents were great....but just as unhappy!