Hawthorn Senior Living, LLC

Our family had an in person tour with Pioneer Valley in Logan which is much farther north that I'm comfortable driving in the winter. However, if I were choosing for myself, I would probably pick this one. It was very clean and staff were friendly.

I toured Bella Vista and it was good. They were informative, all general information covered. I didn't meet many/any staff really beyond introductions. Cleanliness seemed good.

Ashton Gardens can be a big place to adjust to, but the staff is very approachable and responsive. My mother loves her apartment, and the activities director is wonderful.

The common areas of the facility are clean, but the apartment cleaning is poor. The cleaning staff was 3rd party and not monitored well at all. The water pressure on 3rd floor was non existent!

Overall nice place. The food is ok, but we were told it was all homemade--I do not believe that everything is-- maybe some. The menu is regulated by the corporate office in Washington DC. There are not as many fresh fruits or vegetables on a regular basis as we would like. Cleanliness is good. Staff has been nice.

It is okay; however, it could be better. There could be improvements with security, housekeeping of the rooms, and the staff responsiveness to questions and requests. My loved one never received a mail key. There are three meals a day served. There are washers and dryers are in a common area and are free to use. The staff are very friendly.

My loved one recently moved into Pioneer and he is SO happy and doing great! All of the people here, staff and residents are awesome. At his previous facility he did not eat a meal in the dining room for months, here he does not miss a meal. He is also participating in the activities provided and loves playing bingo and poker. It has been a great experience for him so far.

They have a lot of different activities for the residents to do which like. The meals and dining service overall is good - they serve the meals nicely, however it was just not what we expected. The evening dinner meals are more like soups and sandwiches. They have a variety but they do not have a lot of the common foods people like to eat.

Our loved ones really like the location of The Woods - its near their old home so they are very familiar with the area which was a comfort to them as they are getting older. They also really like their apartment -it is big enough for the both of them with all their art works and furniture. The community did a great job renovating the main common area - the with the fresh paint it is very bright, cheerful, fresh and welcoming. It really is a nice environment and looks like a high end apartment complex. The staff have been wonderful and are very encouraging to families for visiting and are very welcoming

Overall it's a nice place. A few bug (roaches from previous tenant) issues when we moved mom in, but facility management worked hard to get it under control immediately.

This is a good overall place, but needs a few tweaks. The friendliness of the residents varies. Some are nice, some are rude. One, in particular, is very rude. They save spots at lunch tables which is hard for new people. They offer transportation and it's been ok, needs improvement. I rated the food at a 3, but considered a 2. The activities are nice, but too much sitting.

The staff have all been helpful and have gone above and beyond. They have ensured that my dad is safe and had what he needs. They do clean some of the areas and supply some linens which is very helpful. They have a bunch of activities that dad has tried. I wouldn't say the most, but they have enough to keep people busy if they want to be. It's a nice quiet place that I would recommend.

The interaction with the staff was pretty good. The food is plain, and my loved one does not really like it. They can improve on the food. We picked this community, because it is attractive/nice, location and it met our needs the best.

It is independent living, not assisted living, but the staff have been wonderful to support a variety of needs for residents. They're always very friendly, responsive to questions and helpful in resolving any issues. We only wish they also offered assisted living support.

When we were there moving our loved in the staff members were very accommodating, they made sure things were done in a timely manner. It really was a lovely process and the staff did great .

They could do a better job with initial set up of the rooms for things like internet and cable (since internet and cable has to go through them) We picked this community because, it was recommend from a list of places provided to us.

The Woods at Holly Tree has been going through management changes and interior upgrades since my parents arrived there. My hope is things get more stable and the food improves.

This place is very nice. It's a newer facility, spotless and beautiful on the inside. It really is a clean facility and looks very nice. Most of the residents and staff have been very nice and friendly. One thing they could do better is have a contact person to go to for questions. When mom first moved in, she had a couple of questions and also her phone was broken. We didn't know who to ask for help or how to go about getting her phone fixed. We asked and didn't really get a direct answer the first couple of times. As for her phone, I had to call the front desk and ask several people for help reaching her. I got the run around, even when I asked to just leave a message for mom to call me back. I couldn't get answers and couldn't reach her and it was frustrating. But we finally got it worked out and her phone fixed. The management isn't always helpful and seems to change often or be on some sort of rotation, which we didn't realize. They do offer a good variety of activities/outings and always seem to have something going on. Mom really enjoys that. The food is good and the wait staff is very nice. They do housekeeping once a week and things seem to be good there. I thought they provided paper items (paper towels/toilet paper), but they do not. However, I do think that they're one of the best facilities in the area. And the cost is reasonable. It's definitely a place you would be proud to say that your loved one lives in. I would recommend them to family and friends.

Julian Estates just like many other communities are experiencing some staffing shortages so sometimes they get busy and aren't able to answer your request in a super fast timely manner, however the staff that are there are just wonderful and extremely friendly to speak with.

My loved one is really enjoying it - it has been a big help for her. She was feeling stuck where she was at prior to Steeplechase, and the social aspect has really helped her. She has made friends and is doing really well there. The apartment is a studio, but its very nice and suits her needs.