Harmony Senior Services

I toured Harmony at Columbia and it seemed like a great facility and they were ready to take my loved one but they backed out on us at the last minute, unfortunately. We really liked the place.

It is a lovely facility, very clean and comfortable. The staff is very courteous and friendly. They offer lots of activities that seem to be very appropriate for seniors. The restaurant style of dining was a plus for me also. I felt welcome when I first went to Harmony and still do at every visit.

The staff is good to mom and they have worked with me as I voice concerns. They do have activities and offer exercise daily, crafts, music guests etc. Yes, I would recommend them to others.

I would recommend the community to others for their loved ones. Overall the staff have been responsive to questions or concerns the family has. So far this has been a good place for our loved one. There are three meals served a day, and there are choices for the residents to choose from. My loved one is very happy with the meals, and the food always smells good when I visit.

What are family really likes about Harmony at Hope Mills is that they have several activities a month residents can attend. They invite family to join in on certain activities. Staff are very friendly, they get to know family by name.

I toured this place and it was nice. It was a much larger and busier facility compared to some of the others that we toured. The cleanliness wasn't as detailed and the food wasn't as good. The residents were friendly.

I had no real issues with this facility at all. They gave us a great tour with all the information we could have needed and did a good job thoroughly showing us around and what they had to offer. We just felt a strong pull from another facility so we went with our gut.

People were very nice. Just much further from where we live and almost too big.

We are very pleased so far. My dad has adjusted well. His only complaint is the food. Communication is excellent and they have been very responsive. Yes, 3 meals a day, restaurant style, where they order from the menu. He says the food is too hard, but he does want to complain. So, I have honored his wishes. Apparently he is eating it because he has retained his weight and looks to have gained a little weight.

The staff was friendly and my loved one was attended well. There was, however, a staffing problem with the kitchen. My problem is with the billing, which I'm still working on getting straightened out. I paid in full, but received a bill.

Based off of what I have heard from my family member - he thinks there is great need for improvement in the cafeteria, they are having difficulty keeping staff. The facility is very comfortable, not too fancy and not too plain. It it a great fit for him. It is convenient to retail stores and his friends as well. So far he is enjoying his stay at Harmony at Falls Run.

The staff members are really friendly and so far the quality of care services are really good. Our loved one is eating better there which is great and he is participating in activities here and there.

[name removed] their marketing lady was fantastic to work with - as far as getting all the papers signed and our loved one moved in she made that process much easier. Their activities director [name removed] is great and so high energetic that made a great first impression. There is a really good amount of male population and while the activities director is fantastic, we do wish they made a little but more effort getting the males involved. Sometimes the staff members need a little bit or prompting or reminders but we understand they are incredibly busy so when they do what they are supposed to do, they do a great job.

Very good from move in until present time. Living adjustment but the staff is most welcoming!

We spent a lot of time with Harmony at Oakbrooke during our tour. They went out of their way to try and help us out in our specific situation. We just felt the environment was not the best fit for our loved one.

My loved one is very happy at Harmony. It's a good fit overall. I like the appearance and the atmosphere. Also the other residents are very kind. The only negatives would be the price increase, and the food could be improved.

[Name Removed] was great and so was the director. Since I moved my husband there, I have been less than thrilled with some of the memory care unit staff, particularly the evening staff. They are not always kind to the residents, and have been less than professional at times with each other in the presence of visitors.

My loved one enjoys staying there. Being brand new and with the staffing crisis the dining arrangements have been difficult. Not horrible, but the staff has changed a few times and things are not consistent. I'm sure it'll improve over time. The staff has been great. Very friendly and always willing to help.

It has been noticed between staff and hospice lack of communication and coordination. The patients at meal time may have portions need to be cut in order to eat and cannot be cut with just a fork and the patient may not have the strength to cut the portion size down to bite size to eat.The laundry comes up missing, misplaced or lost even with names on items. The clothes are not arranged back in closets properly after laundered. At times overall supervision and coordination go lacks between shift as a result care of patients is lost. Some staff genuinely care for the patients, while it seems as others will do little as possible till time of shift change or to get off. Continuity of level of care varies among shifts, staff, yet management does not seem to notice. It is a very good and well thought out facility the price is affordable for families to be able to negotiate. Staff is receptive to family interaction and welcomes any advice, or direction the family may give to take better care of their loved one. Facility is always clean and neat staff is very friendly

It’s good. We are content at this point . The community is cleaned on regularly scheduled days. The staff is very friendly. The care is also good. The price is comparable. Overall it’s a good choice.