Harmony Senior Services

My dad is in independent care, so question 4 is not fully applicable. He also stays in his room and does not eat in dining room or activities. I am trying to get him out but no success yet. No issues right now with Harmony. They are working to improve culture since relatively new place.

My bathroom ceiling is leaking. I know from hearing other residents talk nothing gets fixed around here. I hope tomorrow when I report this something is done to repair it, before it gets worse.I have 4 towels to collect water for the nighttime. Please help me solve this Before it gets worse.

It was new and clean and they had a good story... Care could be better. Not enough staff when you need them.. I would recommend them over lots of others yes.. But you have to keep checking on your loved ones..

Mom is in Independent Care & very happy with the activities. She is definitely more sociable being there. Her only complaint is the food & food service for dinner. But that could be because they all go down to the dining room at the same time & wonder why they have to wait. All of the staff are friendly, pleasant & attentive. I would recommend Harmony at Kent. We only have experience with the Independent Living but would feel comfortable transferring Mom to Assisted Living when the time comes. Mom has made so many friends & loves the activities.

I toured there a couple of weeks ago with a lovely girl named [name removed]. She showed me various options on the Independent Living side. She was very patient with me as I asked alot of questions. We saw 2 one bedrooms and 1 two bedroom. It is a beautiful community and everything looks and so fresh and new. I didn't have lunch but it smelled amazing. Staff all looked happy and kind. Unfortunately out of my price range at this time.

Great to have washers and dryers in each apartment. Don't expect anything great from the dining room. Activities that include bus outings for craft activities. Maybe an opportunity for painting a picture? My parent doesn't drink alcohol, and her impression is that a lot of events include alcohol, and she is helping to pay for that in her rent. All of the general social events are not her thing, but she enjoys substantial craft ideas . Food-a variety of fresh vegetables, less rice, potatoes and pasta. When she moved in, we were told that all vegetables are fresh, not canned. I've heard others complain about the food, and not because she/we were complaining. They just offered their opinion. Housekeeping services aren't consistently provided, even with agreed upon date/time. If they aren't going to show up for some reason, my parent is usually not notified. Even with all the negatives, it's probably as good or slightly better than other places in similar price range.

The friendliness of the staff gets a 5+ and the quality of care services get a 4+. What we like the most about Harmony at Greensboro is the friendliness of staff. They are very caring and we would absolutely recommend this community to other families.

They do have ad addition of hospice care if needed. Staff is typically very friendly but there does seem to be a good amount of turnover+ seemingly many others leaving Harmony for other facilities giving perceptions of uncertainty for the future.

The main things that stuck out about Harmony at Bellevue when initially looking was the cleanliness of the facility and the friendliness of the staff from top to bottom. I would tell others that when touring facilities, it's always recommended to engage with the staff and watch how the staff interact with residents. This was a determination on where my mom was placed. This has been a great fit for my loved one.

My mother is in independent living, so she really doesn't receive much care, but when the circumstances have required it, care has been good. My mother has often said that most of the meals are ok, but not great. Plus, Harmony seems to be understaffed and doesn't seem to have sufficient equipment to expediently serve the 100 or so independent living residents. Cost is high compared to other facilities in the area. What we like most about Harmony at Mt. Juliet, is that it has a lot of things/activities for the residents to do, independent living apartments are nice sized, hallways are wide and well lit, convenient to shopping and medical facilities

The overall experience is very positive. My only concern is that I wish there was a safe and secured outdoor space that residents can use to go walking, do gardening, get fresh air or doing activities instead of just rocking in a chair in the front of the facility watching cars go by.

I'd recommend it, but the staff turnover lately has been very concerning. Also the costs are ridiculously high.

The overall staff work well however the Director lacks communication skills, lack organizational skills, and lack follow through skills. We have been asked many times for paperwork that was provided during admissions. There should be various levels of functionality in the memory ward. My loved one is not on the level of 90 percent of the clients in this ward and this have been very disappointing to her, me, our family and friends that come see her. They should have multiple memory care levels based on the clients capabilities.

Staffing numbers seem to be inadequate. But everyone is friendly and my dad is comfortable there.

My ratings are because one has to keep after them to do what is expected/offered and charged. We chose Harmony at Falls Run initially because we liked the apartments and they said that they check on the residents about every 2 hours.

The location, and cost is, better than alot of places in the area . Nurse manager is awesome , ex director is great . Nurse team excellent. Staffing is a constant challenge . Food service is ok, and the food could be better . Excellent team of PT on site . Visiting PA,is excellent

It's taken some time so the facility to staff; however, they are doing a good job. Current staff is very friendly. Seems that the relatively new Director is getting improvements implemented.

I would tell others to make sure you have your date for move in locked down so they are ready and not scrambling.

The housekeeping in the facility is okay. They could do a better job in the memory care unit. The facility doesn't communicate very well with the family. Most of the time, the family has to ask questions. For example: my mother's eye was really red. It was not addressed with a doctor until I inquired. The move in process to the facility was smooth. Better communication with the family is needed. I would still recommend the facility.

What our family likes the most about Harmony at Enterprise is the overall cleanliness, the staff and for the most part the quality of care. Based on the experience we have had so far, we would recommend this community to other families.