Harmony Senior Services

I would give the food a 2. It was not what I anticipated based on the sample I was given. We are trying to work with them to improve this. They offer daily activities, however they are not utilized by the residents. They keep the community clean. I would recommend this and let them know about my concerns up front.

The Chamberlin is a great place to live. There are lots of amenities: indoor pool, gym equipment, fine dining, inside and outside activities, transportation service, every other week housekeeping, onsite rehabilitation service available, caring friendly staff and residents, and the view is magnificent!

The Chamberlin is beautiful and I love walking my dog along the sea wall and watching the ships coming and going. The residents and staff are very friendly and helpful. I'm still unpacking so I haven't had time to investigate the activities yet. I rented this place sight unseen and it has been everything I expected and more.

I gave a 4 star only because I wasn’t able to view any apartments or cottages. [name removed] was so informative about cost and all the services offered and how that would affect cost. The website showed layouts of apartments and cottages, square footage and cost. I left completely confident in making a decision. I was given a tour around the main building inside and out.

The staff was very attentive, friendly, caring. When my Mom called for assistance they were timely, which was something that was a priority for me. Food was good when eaten in the dining room. When it was Delivered to the apt it was cold and unappealing. I know it's very head to deliver food an it he hot when it arrives Although my Mom didn't participate in many of the activities because she was up to it, they did offer a nice variety and had a nice schedule of activities. The apt was very nice and spacious and clean. The bathroom was a Great size, easy for a wheelchair to get around. The sofa in the room Had a slip cover on it and it didn't fit so it wasn't very inviting but for her short stay, it worked. I would recommend Harmony to anyone looking for Assisted Living or respite care.

I found the staff overly invasive but I much younger than the rest of the residents. Not terrible but it made me a bit uncomfortable. It was also difficult to get assistance later in the evening. Again, being younger I would be up later at night and it seemed staff had mostly shut down after dinner.

What most stands out that we have noticed is that the amount of staff on duty at anytime is more than we've seen in any other facility which is awesome and lets us know the turnover must be very low. All aids have shown compassion patience and gentleness with attention to detail

I really liked the facility, and the rooms were set up really nice and roomy. I liked that my Mom didn't have to share the room, too. The staff were welcoming, but they were constantly short staffed, and they complained about it to my Mother, which I thought was inappropriate. The admin staff was not good, and it was always hard to get in contact with them. They would send bogus bills that didn't make sense. Every month the bills would increase with no explanation. Also, the admin staff was changing constantly. The nurses were late with the pain medication regularly, so I needed to check on them almost every week. I t was a long 4 months.

My father seems to be happy there. The staff has been great at keeping me informed of any issues. Everyone is always friendly and helpful. His room is spacious, and I really like the fact that he has his own private shower.

The executive director is responsive and helpful. The staff is very friendly and attentive. The director of nursing is unresponsive and unhelpful. They need a new food vendor. In August food was great. Now it tastes horrible, hot meals come out cold, residents are skipping meals.

Staff friendly and helpful. For the most part the food is very good plus on days I don't care for meal of day I can order from the additional list of things available. Cooking for 80 to 90 people and still have tasteful food says a lot. They are short of servers in dining room but they work extremely hard to take care of us, have our order correct and get it out as quickly as kitchen staff has it ready.

It's a nice facility with friendly staff and good activities. I would recommend it to others who are currently searching for a place for their loved one.

Good location- close to hospital, restaurants & stores. Great housekeeping. Pleasant staff overall however one medical delivery was misplaced; hence scores a 4 instead of a 5.

Harmony was a blessing for my Mom. They provided a welcoming and active community where she could have some independence while keeping her safe.

I think overall, it is a nice place to live. They have a lot of activities and exercise classes, and the residents seem pretty friendly. I've heard the service in the dining room is sometimes very slow and it takes a long time to eat. The food is ok, pretty bland. Medical care is adequate, especially at the lower levels. I don't have any complaints.

Food is fantastic. Staff are great & very helpful. Apartments are very nice. However, I wasn't happy last week when our family member called at 5:00 a.m. very confused. I called front desk, I called nurses station and I called administration hoping someone would answer the phone. They advertise 24 hours. Not that wasn't the case. We never had that experience before so I don't really know if this was a one time issue. Even if it was, it's not good. We were able to calm our family member over the phone. I would have given a 5 if it wasn't for that issue.

I was pleased with facilities and social connections. Others who had lived there a long time said it's going downhill in terms of service provided and quality of food.

Some of the staff is nice and helpful a few are Not. The dinning is a problem, they are always short staffed which puts the residents having to wait longer for their orders to be taken or even receive their food. They raised Moms care level and didn't inform me until payment was needed and they didn't tell me the reason why. Also my mom has had a couple of things that came up missing from her apartment. Their field trips sometimes don't happen due to No driver.

The people, residents and staff, are friendly. It appears they have had several staffing changes recently and also are short on staffing. The new management is still struggling to get organized.

Staff is great, just not enough of them, in my opinion. Have to be on them all the time to ensure mom is getting her shower and laundry done.