Harbor Retirement Associates LLC

What our family likes the most about HarborChase of Villages Crossing is the overall atmosphere ,environment and the food that is served for the residents. My dad loved the food and the outside areas. My mom loved the food and the Friday movies.

Essentially, nice place, good people but understaffed and unprepared to handle people that have fall issues. She fell several times, last time she hit her head real hard and ended up with a brain bleed. She spent the next few weeks in the hospital and hospice where she passed from the bleed. They needed more staff. Like anywhere, never enough $$ to have enough staff on hand. It is a thankless job and I assume very frustrating for the staff when dealing with memory issues.

The facility is very clean, and in a great location; right in the center of town, located near a pharmacy, a supermarket, and other shops. The staff, while very friendly, does not do a great job in communicating with the caregivers of the people in the facility. Included in that is management. The facility shows a lot of movies, but I don't feel a lot of them or ones that residents would be interested in They say it is a luxury facility, yet two of the three gas fireplaces don't work. I also had one instance where my mother was sick and didn't feel well enough to go downstairs for dinner, and they delivered her meals for the day, but they tacked on an extra charge for delivering to the room. Given the fee that we are paying monthly, I feel sly like that could be included. Granted, if it's every day that meals are being delivered then yes, probably should be somewhat of an extra charge, but I think if it is on the rare occasion when you're not feeling well, and just not up to going down to dinner I don't feel you should be charged to have the staff bring the meal to your room.

My loved one is a resident at HarborChase of Plano and everything has been very good.

My mother is in memory care at that facility . Almost everyone in that section is very nice. There are a few that definitely could be better. Sometimes when I go in there is an odor because a lot of the people in that section are in adult diapers. I'm sure that can't be avoided. The facility is absolutely beautiful and for people that are not in memory care I can't imagine something being much better. The section that is not memory care looks like a high-end hotel, and smells as clean as can be.

In general, very pleased. Staff is warm and very caring. Excellent food. My Mom loves the pretty dining room. Maintenance requests for things that need repair in the room are a bit of a challenge. Still working through the list. I rated overall a little lower due to maintenance delays. Otherwise, we are very happy with HarborChase of Branford!

overall a good experience

My overall experience has been positive. There has been large turnover in staff which leads to some feeling of instability. That said I have always found staff responsive to my concerns.

The HarborChase of Mandarin is a clean and nice facility, that is something our family likes a lot about the community. Based on the experience we have had so far, we would recommend this community to other families

HarborChase memory care was recommended to me by extended family. I sped time with my husband each day, usually at lunch and dinner. He came here during the recent pandemic, so we've witnessed the staff shortages firsthand. Here in 2023, more staff regularly in mc. :)

Major improvements is dining area, activities, decor. I am pleased with the upgrades.

It was an adjustment leaving my home and moving to a retirement community. I have adjusted in time. You have many new friends.

I would recommend.Staff is all very helpful.Very clean no odors.

They were friendly and seemed to really care about my dad and his individual needs. We picked this community because of the cleanliness of the facility, the open space with natural lighting, the newer facility, closeness to my moms house, and the size of his room.

Very friendly staff, newish facility so well maintained, very clean, etc and with good back up power (hurricanes). Extended care license. I would recommend to others.

My loved one is currently a resident at Cadence at Olney and everything has been very good for her at this facility so far. The cleanliness and friendliness are great. The care services, the staff, meals and dining and activities have been good. The value for cost is good. Really, everything has been good. I would definitely recommend Cadence at Olney to family and friends.

The people we met with were welcoming and reassuring that they would take good care of our mother. Place is a bit dated and the head nurse is not very accommodating, but most everyone else is extremely nice. Food is excellent.

We toured HarborChase of Boynton Beach during our search for an Assisted Living facility for our loved one. This facility is new and looked very nice. They seem to offer a good variety of services and amenities. The cleanliness and friendliness was great!

Our family had an in person tour with HarborChase of Wilmington and they did a really nice job with the tour experience, but the community was just a little bit smaller and was not going to be a good fit for our loved one

We toured with HarborChase of Naperville and it was a little farther from home than I would have liked. The staff did not seem quite as professional or personable as the other facilities that we were looking into at the time.