Grand Lifestyles

A lot of contract help was brought in. Staff was always short. They made it pretty clear they didn't want to handle anyone with many extra needs because they are assisted care not nursing.

It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.

The building was always clean and they did laundry pretty regularly but I sometimes had to call to remind them and ask them to clean my dad's apartment. Common spaces were always clean. The nursing staff and front door staff were a 5, the administration would be a 4 and the aids were a 2....dad frequently reported issues with the aids. We had some challenges during the time my dad was there, but I think that's bc my dad required more support than they were able to offer so this is reflected in my scores

Just Once it would be nice if the menu for the week, left by the elevator. Was the food you get!! Example: Today's dinner said the brat burger was to be served with onion potatoe pancakes. NOPE! Don't both leaving a menu that is Never followed!!!

Areas that they could improve on - know the place for monitoring meds. Different info from different people. Lot of confusion with staff. Write down who told you what, when.

The staff in the dining room are horrible. Most of them don't speak English so most of the time what you order to eat is wrong I have arthritis real bad so I don't partake that much in activities. [name removed] and [name removed] are wonderful and Concord is lucky to have them working here. Management here changed about a year ago. The new Director, poor thing, all she gets are complaints. It's not her it's the people. They don't like change. I just turned 70 and no that changes are needed at times. I think [name removed] is doing a great job. She has a very tough job. I think she should be recognized for what she has done.

The parties and events they plan for the guest are really great. Food music and alcohol provided. As far as the food goes, they need to switch from all the seed oils they cook with to just tallow or plain animal fats. Have More of a varied menu. Same meals get repeated all the time. Food gets boring and mundane

good apartment layout location convenient to shopping and medical services friendly staff nice outdoor spaces daily and weekly activities residents very friendly building needs some spit and polish flooring is the dining room is horrible food is adequate

I am currently a resident at Concord Place and the experience at this facility has been okay so far. The cleanliness and friendliness are okay. The value for cost is pretty good. At this point, I probably would not recommend Concord Place to others overall.

They seem short staffed. The community is very clean and the staff members there are very friendly. When it comes to the care services, our loved one needs more help than what she receives. The food there is very good and the activities seem good - although my mom doesn't really participate in them. It is better priced than some but still seem high.

Many people were helpful in getting arrangements made. We picked this community because of VA services.I wouldn't know what to recommend since different people have different needs.

What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.

We would recommend. We picked this community, because initially the price was the most affordable and easy to get too since right off the expressway.

Based on the experience we have had so far, I feel the transition of new residents should be a little tighter. Meaning more "hand holding" first couple of weeks to get the new resident acclimated to the environment and all that it has to offer. Check in with resident more at the beginning, etc.

The overall value for cost is good, and the staff overall is friendly. The overall experience has been good as well, but there are some areas they can improve on.

I see changes everytime I come. They appear to be striving for better which is always good. Although it seems certain privileges have been omitted for the time being, i.e. bus service to the store. Also exercise class doesn't have a teacher now which the seniors need. Other than that I'm hoping to see things trend upward and the new management bring good changes.

We really like all the updates they are doing to the main floors, it is going to be beautiful once finished. The staff have been super friendly and our loved ones just thinks they are fantastic and so nice. We like that it is a contained community which is amazing and based on our experience we would recommend Concord Place to other families

Waterford Estates is a very nice facility. I just do not agree with the way that we were treated. We were in the parking lot ready to put a deposit down and someone called and said they would not take my loved one because she required too much care. I was very up front with them during the tour and I felt that they should have said that then rather than calling us and abruptly telling us. I do not like the way it was handled.

Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.

This community was older and outdated. It did not really have the feeling that we were looking for. The tour was okay just did not have all of the amenities that I was looking for.