Grand Lifestyles

My Mom is a new resident to the Riverwoods Victory Center. She is adjusting fairly well but her biggest complaint seems to be the food. She has the second meal seating and notices smaller portions and food that is dry and hard to chew. I have found the staff very friendly and her room is lovely.

I think that the moving-in process has been great. The communication is very quick and thorough. The medical staff seems fantastic. I was really happy with the communication from them. I think something they could improve on is to encourage some of the residents to participate in activities more.

The first thing that strikes you about Victory Centre when you walk in is the atmosphere. It seems cozy and comfortable. There are lots of amenities here and the staff is friendly and genuinely seem to care.

I toured here when I was looking. I liked it, they were very modern and new. Unfortunately we were on a time crunch when we were looking, and they didn't have the availability.

The only I could say needs improving at Concord Place is the staff needs a class on costumer service. The dining room staff are actually mean to the residents. It takes them forever to serve us too. The overall customer service just needs to be looked at for this facility. Other than that I am pretty happy here.

My father has been at Concord Place for 6 weeks. He will be 90 years old and struggles with hearing, vision and memory issues. He is getting more comfortable everyday. The staff is trying their very best to make him feel like he is a valued member of the community. The transition for seniors and their families is not easy. I know that my dad is safe, well fed and offered opportunities to interact with peers. I would encourage everyone to think seriously about Concord Place!!! Thanks to all of them for what they are doing.

I just think that they went over the top to try to make us and my father feel welcomed there. They made it feel like it was his decision to move there and not the families, which we really appreciated. Overall we are impressed and happy with them as a whole.

We toured here when we were looking for options. We liked it, and it was one of the very few places that will take medicaid. Though they were more expensive than another place we found. It's also a four story building, and you have to use elevators to get everywhere, and that would have been a challenge for us.

I am very happy with it. The people are very friendly. My father has only been there for about a month and a half. We just have to iron out some kinks. I would recommend the Victory Centre. Out of all the places we visited, I picked this one. It's a really nice place. The facility is really clean. Everyone is very friendly and welcoming. The staff has been accommodating and caring. Everything has been going well.

Very good overall. The only real negative I can say is that the dining is not very prompt on service when resident is having a meal. That is the only negative I have seen. Overall, it is very good value.

So far we have no complaints. It seems like the right place for. She is not happy that there is only one entree, plus a variety of sandwiches. But I have never had any complaints about the quality of the food. Perhaps just a little more variety, and choice at meals would be a nice addition. Other than that, everything is working out pretty well.

We toured here when we were looking for options. We liked it, it was nice. The base price was exactly that though a BASE price. It was extra for each thing, and then a level of care on top of that. It was just too expensive we were looking for something more all inclusive.

We are very happy with the Concord. People are friendly and there are many activities to choose from. It is neat and clean.

We are no longer there, it wasn't the best fit. However I still have positive things to say. Management was very responsive and involved. It was clean, I didn't really have any concerns. We weren't there long enough to give a five.

Victory Centre was clean and bright, which is a plus. Megan was very informative and gave us a detailed tour. They offer a lot of activities everyday. The only downside is they only offer studio apts.

My 88 yr old mother has lived there for 2 yrs. She is very happy and content except for the food and not enough elevators and they tend to break down often. I know she's taken care of. She gets physical therapy, doctor on premisses 3 days a week, many activites. Her aids are wonderful and caring. Its affordable. She can't afford $3000 and up facilities. This is affordable and clean.

Man who showed us around was Super funny, great guy,nice place but it was a highrise. I have recommended Concord to others, rooms were not as nice as Autumn green, but cafeteria/restaurant, elmhurst hopital dr's come in, very industrial though

Concord Place is a 16 story ex-hotel turned into a senior living facility. Surrounded by highways, railroads, no other highrises makes it's location unique. All aspects of senior care are offered here, seemingly with care and love. All services including exceptional food and dining are offered. Truly exceptional in this area for the elderly.

They do a pretty good job. The staff is friendly, and it's pretty clean. Tuesdays and Wednesdays are kind of boring here. The food I would say is probably a four, but the service sometimes isn't that great. You will sit sometimes for 10-15 minutes and servers will walk by and not ask what we need. They have a very bad bus, it's small and only takes like 3 wheelchairs, and there are three hundred people here. You have to be first in line, and the bus breaks down a lot, they need a bigger better bus. Overall it's a nice place.

Concord place is a good value option. They are much cheaper than other facilities - $1500/month rather than $2500/month. They can manage being cheaper because they have more people there. The downside of this is that they may be a little less efficient about getting small issues addressed (e.g. takes a while to get things fixed in the room, the front desk staff does not take messages for residents, mailed packages are not promptly delivered, there is almost always a wait for the elevators, etc). The staff is very friendly & helpful for the most part. Most of the residents are also friendly & nice. A few are crabby & rude, but this is probably the case everywhere. You can add additional services as needed, which helps to keep the general cost down.