GenCare

The move in process was good. The food is good. Staff is very friendly. They clean the residents' rooms weekly. Communication with the family is great. I gave a low score on cleanliness because the hallway carpet smells like dog feces and urine. Overall, I would recommend this facility to anybody.

My loved one's were previously residents at Gencare Lifestyle Tacoma at Point Ruston and overall their experience at this facility was good. The cleanliness and friendliness were good. The care services, meals, activities and value for cost were all very good. However, there were significant issues with staff turnover at this facility. The staff turnover was particularly noticeable in the nursing care office and in food service.

I have been living here for a few years now and I really enjoy it. They have lots of activities you can attend if you want to every day. They also have many fitness classes each day, I try and attend as many as possible. I also really enjoy walking around the ballard neighborhood with the escorted walking group or by myself.

The Lodge has plenty of different activities going on for the residents, but when it comes to the meals and dining service, that is terrible. It needs major improvement - there needs to be more options to pick from. The meal items are often served cold and sometimes what they have on the menu they are out of. The servers don't really following direction either.

We really like the location and the staff to resident ratio. The move-in and welcome was great. I just wish they coordinated with Medicare for nursing services.

Our family had an in person tour and we thought it was a really nice tour experience, but it was just not what we were looking for.

My loved one was cared for at this facility for awhile. It's a beautiful place. It's very clean and welcoming. The staff is very nice and warm. I just feel like it may be a better fit for Assisted Living than it is for Memory Care needs. That could just be our preference/experience. I would still recommend them to family and friends to check out and decide for themselves.

It seemed like a great place. The facility was lovely. The location was great. It was a good experience.

I wanted my loved one to feel at home, and not just feel like another tenant.

Be cautious of what they tell you when you're moving in. They told me they would evaluate me to make sure I could be at the rate I was paying. They never did that. I was in much worse shape when I first got there and thought I would be getting more care. Nobody really came in to talk to me about my health situation or what I needed, or to even check on me. I also asked them three times for the paperwork that I signed, and they never got me a copy. Basically they had me categorized as Independent Living, but it was supposed to be Assisted Living. So what management told me when I moved in is completely different than what I got out of the place. Beyond management, the rest of the staff are great. They're all very friendly - no problems there. The facility was generally clean, except the dining room tables weren't always wiped down well. The people who cleaned my room were really good. They seemed to have activities going on throughout the day if you wanted to go. But ultimately I felt like I was throwing away thousands every month. Most of the time I couldn't eat the food it was so bad. And you can't live solely on cheese burgers. 90% of the time the food was cold. And the quality really depended on which chef was cooking each meal.

If you want a community where your loved one is going to feel like they are part of a family then this is the place to bring them. I shopped around and looked at a lot of communities and here we just feel like family. They are really open and great with both of us. It is a small community and because of this the director greets us all by name and every other person and family member that the director sees. The front desk is great and they are always happy and open to everyone that comes in. They are just simply amazing. Well lit and all natural lighting and the garden is immaculate.

Everyone is friendly it is a nice atmosphere my frustration is they took away the comfortable theater seats and moved the theater upstairs in the activity center the chairs are not comfortable for a 2 hour movie and the atmosphere isn’t as good the food here is about a 3 or 4 star most of it is ok but not always but there are alternates to substitute. I am independent living so don’t use the care team but have seen the frustration of those who do because they have long waits for someone to answer the call button. This is not good if it is an emergency. I have been told they are looking into a better system and I hope that is true. Overall my experience has been good and I would recommend this place

The apartments were fairly spacious, but felt a little "institutional". Also located on a steep hill. So if there's any snow or ice, you're stuck. No transitional or memory care. While the food sounded delicious, their price only includes 2 meals a day, whereas MOST facilities provide 3.

I toured GenCare today; I met both [name removed] and [name removed]. GenCare was an older facility than others I had visited. I liked the options for organic, gluten free food, very hands on-pride themselves on a personal touch and keeping seniors physically active.

My Mother-In-Law really likes it at this facility. In the beginning, we had to be assertive because the staff members weren’t as organized in getting her care set up. It took a little bit for them to get everything together to provide my Mother-In-Law with assistance bathing and doing laundry. They do offer a lot of activities like exercise groups, bingo, karaoke, and live music. Their services are an a la carte menu and the housekeeping staff comes once a week to clean her room. I love this facility because they are in a great location. They are near my Mother-In-Law’s doctor offices, farmers markets, little shops, and restaurants. I would recommend this facility to other families.

Mom is still adjusting to living at this community. They do keep the community clean and the grounds are nice. The memory care area is a locked down small area. The assisted living area is larger and a little nicer. We have been working through some minor issues such as her clothes coming up missing. The staff are nice and they encourage her to participate in some of the daily activities.

This community is a much better choice to have placed my mother in for her dementia. The staff was nice when we toured the community they provided us with a lot of information about pricing and packages . I feel my mom would have gotten the one on one attention and help that she is in need of. The community looked clean and the residents seemed nice but since it wasn't my decision my sister chose another location.

I had a good tour of GenCare Lifestyle. The lady that took me around was very pleasant and she answered all of my questions. The facility was older, and the atmosphere was depressing. It was not the best for my mother.

I thought that this place was very clean and well maintained by all the staff and residents. They where very welcoming to my dear friend and I and kept things very professional during our visit. I especially liked the menu they had available as well as the activity log they had for the week. It was just not the right fit of location for him. I would defiantly recommend it to anyone interested in an assisted living.

My tour of The Lodge at Egal Ridge was fine. They were able to answer my questions and show me around the facility. It was a good experience.