Gardant Management Solutions

My mom loved it at first. Then the staffing and ownership changed. There were hours you couldn’t find a staff in the memory unit or anywhere in the building. They had a 85% staff turnover one year. Just because it looks pretty and clean doesn’t mean they provide good care.

My loved one is herr and I am seriously thinking of moving him out because I have witnessed NUMEROUS times 1 staff member in the building. NO NURSE. A CNA. Let that sink in. How is that legal in a 3 story building?? My dad is in good shape but bout those that are not? What if ab emergency happens? A CNA can legally provide transfer and physical care, not emergency care or meds. I am seriously disgusted. I worry about these people here. Do not recommend. I am currently looking for a new home for dad...

Do not consider Heritage woods of Batavia family member there for some years always change in CNA some are very rude and not helpful with residents rude to family members and very disrespectful. when need support from management no help there, Watch the hidden cost if family member has to go to rehab facility for any reason will charge you a daily rate to hold your apartment on top of your rent don't pay you will immediately be escorted out with your family belonging Food service awful not enough servers . when love one needs their help they find ways to get them out for the next person they do keep score. This place is a revolving door be aware.

Clean and enjoyable except they are trying to bill me for time my mother was not there. They also have the residents apply for food stamps if they are Medicaid eligible When my mom was moved to a nursing home I paid for the time she was there until I turned in the keys which was for 10 days- now they have an attorney on me demanding an additional $1000 I have asked for a breakdown and detailed bill to no avail So be sure you understand the amounts on your bill and go over it with a fine tooth comb

First off the care could be a lot better than it is. This place is not worth having our parents or grandparents in. Management doesn't care just there for a check , the nurses really don't do nothing , the aides and the nurses talk about the people who live there , also the aides talk about each other so that interfere with the care they give this people. I think all management needs to be replaced. I give this place 0 stars.

the staff treats its residents with no respect , often [removed] their personal property. residents where left with nowhere to get help,

The aides are wonderful an the nurses are nice to as for the rest pure attitude an I had to move my mother out because they have bed bugs an didn't even tell us would never refer anyone

I am not very happy with Heritage Woods of Belvidere. They didn't taken care of him well. [removed] I wouldn't recommend this facility to anyone. I would rate them as a -1 if I could.

Female family members are not safe here. This place has forever changed our lives. I am a Registered Nurse and what happened to my loved one in their care is horrific.

My mother lived at Keepsake for 16 months. When she moved in she had no major health issues except needing oxygen 24/7, and being 90 years old. She walked with a walker, (because she didn't want to risk falling), she basically took care of herself with the exception of needing assistance with showers (again, because she didn't want to risk falling). She had never fallen prior to this time, did not have any skin issues out of the ordinary. By the time she passed away, she had skin issues so bad they would bleed on her bottom and under her breasts. The staff was aware of the Power of Attorney Health, and that the POA-H was very involved in Mother's care. I was there almost daily for a minimum of 2-3 hours at a time. The administration was instructed to not change, add, decrease or alter any of Mother's medication without consulting with the POA-H before doing so, at the the POA-H would also consult with the primary physician on any changes. Three months after Mother moved in, someone on the staff decided that one of the medications needed to be increased. No one in the family was notified, including the POA-H, prior to requesting the Doctor to authorize the change. The medication was doubled, and adversely affect her, causing her to start falling multiple times each day every day for a week. Each time she fell, she was getting large skin tears on her legs and arms, and almost in a coma. We were informed by staff that she was deteriorating and that we needed to call in Hospice care. The first visit by the Hospice nurse is when we were told about the increase in the medication. When staff was questioned as to why they had gone against family wishes - as we knew the adverse effects and could have prevented all of the devastating issues - they could/would not give us any reasonable explanation. Mother never did get back to anywhere close to what she was before they overdosed her. She never walked again, instead having to be in a wheelchair. Also, according to the facility policies, all residents are checked on every two hours (bathroom needs, hydration needs, eating, whatever). Mother was routinely left in her wheelchair for long (5-7 hours) with no one around to help her to the bathroom, consequently she sat in wet under-ware, which lead to the sores on her bottom, which lead to us having to take her to the local hospital's wound care center for treatment. Keepsake staff would not administer wound care routinely, nor follow their own protocol in taking her to the restroom routinely to help in the healing of her bottom. When the POA-H would bring up that they needed to assist her to the bathroom (over a period of months) their standard response was she is incontinent. She wasn't, if someone was around her, she would tell you she needed to go, and if someone would assist her, she went. Long story short - DO NOT PUT YOUR FAMILY MEMBER HERE UNLESS YOU ARE DESPERATE!! On several occasions the staff would ignore or misconstrue family requests/instructions. Also, the staff situation was like a revolving door. The entire 16 months Mother was there, only 2 CNA's were there the entire time. Hire one, lose two, hire two, lose three, majority of them only staying a couple of weeks. Even the Director of Nursing position changed twice. Only the kitchen staff and the Administrative staff was the same the whole time, other than the 2 CNA's. One CNA even told us they could be made to work a 20 hour shift, be off 4 hours, and have to work another 20 hour shift! That is a 44 hour time period with only 4 hours for sleep!! How well do you think those CNA's were performing after the first 16 hours? Is that even legal? It certainly isn't in the resident's best interest or safety!!

Has the third floor designated as assisted living. Strictly private pay.