Gardant Management Solutions

Large facility, 2 levels, with Assisted living on 2nd floor. Elevators available, but my concern is with my Father using stairs instead. Only Studios, small, medium, and Large available, which may not be comfortable with my Fathers comfort level he is use to with separate room/area for sleeping. No sinks in kitchenette area, as the facility would rather have the residents use the Dining Area and socialize. I believe in this philosophy, however, considering my Fathers living experiences, this may not work to his comfort level. The facility is large, lots of room internal and external, and opportunities for more outside activity than the other facilities I visited which is a plus for residents that desire that option. Lastly, I really like the idea that Reflections works with their sister facility Carriage Court for internal transfers should the level of care required for increased memory of care issues increases.

The environment was uplifting and so many smiles. I really love the outside area with a patio. I see alot of engagement between the patients.

The move my mother made from her house to this facility was very smooth and non painful. They helped and assisted us in the move. Everything went way better then expected.

The staff here is friendly and caring. The building is always neat and clean. The atmosphere is pleasant. Things are going just fine so far and I do not have any complaints about Heritage Woods.

Everything is going fine at The Fountains of Crystal Lake. One complaint I hear is that they need better WiFi. Her iPad freaks out a lot there. She also says the meals are too close together. She is quite happy though. We haven't run into any issues really. Every time I've been there everything is really clean. She does say the activities should be spaced out a little more. Other than that everything is going good here.

This was a nice facility and Josh was very helpful. [removed] FYI - again, they did not have our 11:30 appointment, but was very professional about it.

Clean & friendly. Workers make eye contact & use residents first names. Residents playing cards & reading newspaper. Daily menus change. Good laundry facilities. Windows in bedrm. & livingrm. Good size bathrm. Considering this place.

I think the care is limited. As far as activities, they seem to have a lot going on, it's not terrible.

My father is very happy there. He loves, loves the food. The Heritage Woods of Moline is a nice community. The facility is always clean. There are no odors. The staff is very accommodating. They are very helpful. They do offer activities but my father says they should add more. He says there's not that many. Other than that, It has been a very good experience. I'm glad that my father is happy here.

Overall the entire staff is capable, friendly, helpful and courteous. The facility is clean and comfortable.

They are doing very well so far. There have been a little mix ups in the beginning, with medication. I think that was just getting set up, and everything transferred. There haven't been any major concerns. No complaints about food or activities. So far it's working out pretty well.

My 93 year old mom has been living here for over 6 years. She has had surgery and illnesses during this time, with follow-up rehab care in other facilities, but she always worked hard in her recovery so she could get back "home" to Heritage Woods. She has developed friendships that uplift her and has been involved with many activities that are offered. The office staff is knowledgeable and always ready to help us. The wonderful nurses and most CNA's work hard to understand and support her changing needs. Mom wasn't able to go out for Mother's Day this year, but Heritage Woods reserved the intimate private dining room off the main dining room for us so that we could bring brunch to her and celebrate for a couple of hours. They provided and set up everything we needed ahead of time (all dinnerware and beverages) and made sure all was well. It was, indeed! My mom says she is comfortable, feels respected, and that she is treated in a kind, dignified manner. I am so grateful she is living at this particular facility. It is a blessing.

They were very friendly and knowledgeable. They helped with trying to make the transition go easier. They welcome tourers and let us view the room. They offered us a meal. They also gave us a list of things that you can bring to make transition easier. The biggest thing they helped us with was the nursing. There was about 5 different activities but my loved one wasn't able to participate in them at that moment.

I liked this property a lot. But my Mom would want something more "fancy."

It was really nice, but it was mostly all studios, not very many one bedrooms. It felt more like a nursing home. It seemed like there was a lot of things to do such as activities and games. I went at lunch time and the food looked and smelled good but I did not have the time to try the food.

I think they're doing a lot of things well at West Park Place, we're pleased with how things have gone so far. It is taking my loved one a bit of time to get used to things, but I think the daily schedule of medicine, exercise, and meals all at specific times has really helped her out. They always have a good selection of choices for the meals, and the food itself seems to be pretty good!

Everybody has been really nice and very friendly, and the atmosphere is very nice, warm, and welcoming. One area where I do feel they need to improve is to have better follow-up and communication family. I would like to be kept more in the loop on how mom is doing rather than just contacted when there is a major issue. This is not a huge deal (it's not detrimental, just annoying), but an area for improvement. Overall, great place, great people, great experience!

They've got the friendliest people here! They really go out of their way to make sure the people that live here are happy and well taken care of. It is a very nice place, overall.

Very nice building, seems to be well maintained. Studio apartments are small but serviceable. Small shelf for resident decorations outside doors is a nice touch.

Very nice, buy they did not feel their memory care facility could handle Mom's care.