Frontier Senior Living

What they could improve on would be doing the laundry more often, but yes we would recommend this community to other families based on the experience we have had so far.

The administration, especially the Director has been, by far the most available, attentive and responsive Director I have encountered in the 3 facilities I have dealt with. However, he is leaving this week so I can't speak about the new Director. Overall, the people in authority have been helpful and friendly. The Med Techs and nurses have been great. My dad has been happiest at the Auberge. He is well cared for and safe. My stress level went down drastically when he moved to the Auberge at Vintage Lake. Overall, the residents are happy and have social interaction to the degree they desire to.

I visit often and I see staff interacting with residents. Very positive demeanor has been observed all the times I have been there. They are very open and welcoming. Meals are really pretty decent.

They have been so kind and done such a good job keep my mom happy and comfortable with so many activities and she still has freedom to be herself. Despite her diagnosis. She is doing so much better her than I ever suspected she would at a care facility.

Less residents. its a smaller place and they are good people.

I found all personnel easy to work with. They accommodated my brother with his difficult disabilities. My brother said his food was great. He expected hospital like food. [name removed] the Administrator/Director ran this place as if her parents also reside there. [name removed] took care of my brother's needs outside the nurses like [name removed]. It was easy to communicate with all of them. The business office was quite efficient. The only issue I had was with [name removed] in marketing. I took a lot of care explaining how difficult my brothers's disability was and he took steps with everything explanation I gave to explain how The Reserves would be able to handle it. He oversold what they could do and after my brother was admitted I felt he accepted my brother to meet a quota. He made a lot of promises that simply were not true. Eventually, I was told I had to find a nursing home fit him because they could not give him the physical therapy he needed to stand again. They told me they would train him to use the board to move from bed to his chair to use the bathroom, shower and get into his wheelchair. Therapy never happened and they placed him on diapers permanently because only [name removed] was trained to put his colostomy bag and condoms on. I must say [name removed], [name removed] and [name removed] all investigated different nursing homes so he landed in a decent place which they had some history with. This is a very caring and emphatic staff.

The staff cared about how we were and how [name removed] was adjusting. They got to know us quickly--front desk was helpful in answering questions. [name removed] was wasn't easy particularly at night. The night staff was attentive and communicated well with me. Great nurse! The food is carb heavy. Activities - responsive to needs but seemed more suitable for higher functioning residents

They were very friendly and knowledgeable. Even though my dad could not participate in the activities, they made sure he was with the other residents. He was only there for a week while he was dying so I don't have a lot of experiences to share.

The Terraces was the perfect fit for my brother. He is happy, loves the food, thinks the staff cares about him . He also found a good friend he enjoys spending time with who has been there two years and has no complaints.

Staff is very friendly and helpful. Mom loves it or definitely would recommend is fine. We already do recommend it and have also suggested to use a place for mom to help locate the right place for their loved one.

What we like the most about this community is that my mom felt right at home living at The Auberge. From the bright and open facility to the great meals that were served. Also the staff was very warm and cheerful!

The care givers are all kind and thoughtful. The management is present and proactive. Very clean. Food is good, very tasty and good quality. My mom is happy and has found a little group of people who have become her friends. My mom is very happy with the roommate the staff chose for her. She enjoys the activities and appreciates that she is able to decline participation when she wants.

I’ve found everything to be very acceptable for someone who needs this type of treatment. The staff seems to really be friendly and supportive. I would highly recommend it to anyone who can afford this type of care

I am very happy with my husbands care! He is always clean, fed and engaged (as best as he can be). His laundry is always done and his bedding is always clean. The food is delicious and there are always several options. The caretakers are all so caring and compassionate, as well as the med techs. The management is AWESOME! I am very pleased with everything there! I would truly recommend this facility to anyone who needs memory care.

Our loved one is staying at this facility. He has been there for almost 2 months. It is very clean and well taken care of. The caregivers are all wonderful. Or biggest challenge has been them getting to know him and what he requires on a daily basis. He is a level 1 and I pray he stays that way a long time. I know he is taken care of and I practice “don’t sweat the small stuff” every day.

This is a beautiful, recently renovated facility at a very affordable price. The rooms are specious. The common areas are beautiful, recently renovated with stylish furniture. The staff have been very nice and responsive to my questions, needs, and concerns.

From the initial tour to my last visit the staff was extremely friendly and helpful. Great personal care. High ratio of staff to residents. I would highly recommend.

The Auberge at Naperville is a very accommodating facility. You can immediately see that the staff truly cares for the residents. It's 11 years old but they just did an extensive face lift so it feels new. I couldn't be happier with my selection.

My dad has been at Reserve for [date removed] now in the memory care. I am so grateful for all the staff and I'm glad that I chose the Reserve with the help of A Place for Mom. Great staff and program. I would recommend the Reserve to other families

We have not watched the food service, nor eaten anything there but we would probably rate it a 5. There is an excessive turnover in administration and even the caregivers, but there is new management company coming on [date removed] Remodeling done recently is conducive for maintenance, is modern and contemporary and lovely, but doesn't feel quite as "grandma-homey" as it did before What we like the most about Where the Heart is, is that it is in a nice location. It is an attractive facility. There is good communication with me on patient related issues. In house salon, foot care, physical therapy and lots of good activities with friendly staff. We would definitely recommend.