Five Star Senior Living

My mother lives at Savannah Square in Savannah, Georgia. I live in Savannah and quite frequently eat with my mother and spend time with her. Several of the things that are so very wrong with this community are: Quality of food is better at the homeless shelter nearby where I sometimes help out. The food is too often dried out, not what the people ordered, tastes like it is trucked in, dumped in a pot then served. The maintenance is beyond comprehension: When a resident calls for a service, it may take up to three weeks for repair then the person is not knowledgeable to perform the repair. The manager of the complex is nice and when a complaint is filed, he appears to understand and says he will take care of it - but it doesn't happen for several weeks. I will say on the whole, the help is nice and willing but like anywhere else, you get what you pay for and apparently, these employees are not getting paid a dime. Everyone I come in contact with, I mention the poor service and poor management of the community - I don't necessarily fault the manager, but the people that own the facility - some conglomerate that does not care at all - let them have their mother stay here and I wonder if it would improve!

My mother in law lives in independent living and has for over four years. She called me the other night and said the food served for dinner was so bad she couldn't eat it and went to bed without dinner. This happens all the time. She and the other residents complain over and over again to no avail. If I had another place for her to live I would assist her in moving tomorrow!

I toured this community while looking into care options for a loved one, and this place was a big disappointment. The assisted living section was just depressing. Many of the residents were just parked in the hallway outside their rooms, and nobody was talking or even smiling. I would not have felt comfortable placing my loved one here.

We started out on the wrong foot due to an apparent communications issue. Gina thought A Place for Mom had canceled my appointment so she wasn't expecting me. The tour was good but I didn't feel that the happiness factor was there on the part of the residents. The Memory Care building was too folksy for my Mother and the Assisted Living building didn't really leave an impression. They have great reviews but it just wasn't for us.

They were very rude to us, they were nice to our face, but they fought us a lot. They would say one thing one day, and something else the next day. I would ask what the procedures would be, and they wouldn't tell us. The nurses aides did the best they could with what they had to work with, but the administrator and the head of the aides, were not good at all. The activities people were also very nice. Since we moved I feel like my loved one is getting better care.

My loved one has poor eye sight. They put her in a room way in a corner where she was isolated. She basically just stayed in her room. She didn't get any personal attention. She tried to sit in a dark area in the dining room and a resident yelled at her to move. She needs to be in a dark area because of her eye sight. The staff did not try to help her. She also had problems getting her medication. This place may be good for some people but it wasn't for us.

Not too happy with my relatives care. Been sitting in poo for 2 hours, pain meds 1 hr late. No plan for rehab, no care like the hospital. Care provider didnt even want to swab her mouth. Brkfst ordered. Waiting hour for that too altho told brkfst was netween 7-9. Paralysed elderly cannot demand much

Not an option. Was not crazy about the staff. Didn't see many residents around. Seemed dark.

I would not recommend this facility after my experience with having a loved one there. I feel we were snowed by the person making the presentation about the facility and what we could expect. We tried to address concerns as they arose but nothing was truly ever resolved. There are a few loving and caring staff there, but they are overworked. At the time we were there it was not adequately staffed. Weekends are the worst, but often the weekdays did not have sufficient coverage. No, no, no. Keep looking.

I like that they're in a safe environment. They have a nice apartment, separate from the main building, which I think gives them a feeling of independence. The apartment has walk in showers and plenty of showers. I can't rate them on activities because my in laws have not participated. There is one person there, who is wonderful, but the executive director takes days to get back to me. They are slow to repair things; it took them three weeks to move things repaired before move in, and some things are still not repaired. We've not been happy with the management.

This place advertises as a five star facility. However, the cost has gone up and services have been reduced. The food is does not rate a one star rating. Too expensive for what is foodn and services are provided.

This is not a secure location. My mother is currently in a gated retirement community. She would not feel safe with the way it is laid out. I was surprised and how cluttered the entrance was. I was turned off by the appearance. The marketing staff was very friendly on the phone however.

Not impressed, they must be having issues with moisture carpets are coming up and not sure how the persons using walkers handle it, did like the storage closet next to every apartment.

One of only two elevators has been broken down for over a month forcing everyone to walk around to the only working elevator, which is overloaded, and causing long waits. Maintaince is almost none existant. You will find holes cut out of wall paper and sheetrock for various repairs and the cut portion put back in place with no attempt at proper repair. The dinning room has a wall in the north west corner covered with black mold on the outside ane the repair was to only plaster over it not to replace it. Then there is the the meals, if you like food that is not propely cooked, or over cooked and is lower quality than any fast food place that you can think of, this is the place for you!

My father was first put with a patient that we were later told never is roomed with anyone due to the severity of his condition. After a miserable and sleepless night he was moved but his confidence in the facility was rightfully shaken. The next night he waited for over an hour to have assistance to the toilet and was told that he'd just have to wait as the technician had 18 patients and pooping wasn't a priority. The stress was great on his fragile system and we went back to the hospital the next day. The nurses who had cared for him before Knightsbridge were shocked at the damage 48 hours had done. I would never suggest this place. It looks nice and the food is good. If you can care for yourself then it might be a good choice. But it us NOT a good choice for medical assistance of any kind. And the attitude that the nurses gave us when we decided to take him back to OSU was horrendous. You would think we were dipping directly into their pay! They told us to ignore his 'antics' and go home. I don't think needing help to breath or get to a toilet is antics. Those nurses need continuing education in compassion. They will grow old and require assisted too. I hope they get exactly what they've given.

I met with Terrence. Provided helpful caregiver info from personal experience. Facility was hotel-ish. Private room I visited was nice but small. Memory care floor halls were crowded with people in wheelchairs. Residents were eating and I was not allowed to walk thru dining room. I heard ' we have the largest courtyard in Cary' but I did not see it. Too far from my house. Overall, not impressed!

Don’t use them. Don’t get caught up in the sales pitch – the product doesn’t live up to the pitch. It wasn’t even close to what I wanted for my loved one. We were only there for a short stay before we moved.

Very nice facility. MOstly for independent living 1/5 of facility was assisted living of 100 units. Memory care unit looked like a stepchild in comparison to the rest of the facility.Expensive for what was the memory unit. No activities for memory care basically 'because eating is such an experience that it takes 1-1 1/2 hours per meal'

Dark halls and just did not seem upbeat. Tour was disappointing.

Not a good one we thought they could handle lewy body and they can not.