Everbrook Senior Living

I don't think there's enough staff to cover the number of residents. Some of the staff, because there's such a high turnover, don't get to know or make an effort to get to know the residents. Medication management has been an issue for the last three months, since pretty much day one, and we're still trying to work that out. Overall, the people who have entered Mom's apartment have been very nice. But there are those who are there just for the job and don't have an interest in interacting with the residents. The people who do interact with my mom are fabulous. Even though my mom is advanced in age, she is extremely cognizant and aware of her surroundings. She is well-read and up-to-date on current events, etc. And still most of the staff comes in to leave her meals or administer medications, and they don't engage. Maybe the just don't know how cognizant she is, but I really wish they would make the effort. From my conversations with the staff, the people they're hiring have more of a background in nursing homes rather than assisted living, and I think that factors into their lack of interaction with the residents.

We chose Stonebrook Village because of the convenient location as well as we were in urgent need and they availability. I think the staff members seem to be very caring and friendly. I would recommend them to others who are looking.

Make sure you stay on top of the medical staff, communication between the staff is not good and that needs to improve. The community is a beautiful place and my loved one is very happy. I would recommend if you are going to be on the ball about your loved ones care.

This was a nice one, similar to the place we ended up. Our virtual tour was very nice. The facility seemed clean and organized. I didn’t get to interact with a lot of people there, but the ones I did talk with were nice and kind, including some of the activities staff. In the end, we chose a place that was more conveniently located to my work.

We chose Stonebrook Village because it was closest to family and the room sizes seemed to be better than others that we looked into, they were also better kept. They have been good with communication throughout everything that has been going on by sending things like newsletters and emails. I would recommend them to others looking.

It is a nice place. I believe each experience will differ. The food was good, and I liked it. The atmosphere was nice. It was larger one bedroom with a view. The staff was good when calling to check on my loved one. I was surprised of the additional costs due to additional support staff for my loved one.

We chose this community because of the location, it was also a nice facility. The food there was very good, there was a lot of variety. The room sizes are very nice and spacious, my mother in law has a 1 bedroom apartment with a full kitchen and a deck . It was better than any apartment I have ever lived in. The other rooms I have seen such as the studios are nice as well. Our favorite part about this facility is they do things to get the families involved. They have a lot of family activities and the whole family enjoys going.

This is a good community, and my tour was nice.The community looks neat and tidy, everything appeared to be well maintained. The staff I met was kind and friendly. There were many factors that played into my decision where to move my father to. This is a nice community, just not the one for my father.

I just wish that the nursing staff was more hands on. There are certain things they can't do - for instance they can't touch the patient, and they can't put a heat patch on. There has also been some mix-up in the meds. I know that the nurses they have are LPNs, and not RNs. When I voice concerns, they respond in an okay manner. It's a beautiful facility. They offer a variety of activities - things like fitness classes, bingo, cooking activities. They bring in animals like dogs to boost residents' mental health, and they bring in singers / entertainment. I think it's a good value for the money.

My mom doesn't need any assistance, however, I've had a few issues with nursing staff. They are responsive when call button activated. The biggest issue has been the quality of food. If you read the website, the food sounds wonderful. However, it doesn't come anywhere close to that description. They keep saying they are working on it. They use a 3rd party service. I had an extensive in person conversation with the Director. Things seem to be improving a bit.

For the most part favorable. The accommodation are very large for apartments. Draw back ? staps turnover. Not notified of new people in new roles. I pay my parent's bills- and I have given my information over & over again. Not being notified of change of the POA.

The staff is great and the activities they offer are good. However, what we were told about what the Crossroads program did not pan out. My mom, with limited abilities due to her Alzheimers is unable to make friends on her own and she was left to her own devices for dinner etc. Mixing with the "regular" residents did not work well as my mom was made fun of and therefore isolated herself. Eventually she had to be transferred to the Egis wing. Having a safer place for vulnerable people for dinner etc. would help.

The place is beautiful and well maintained. We paid for extra care including escorting our dementia inflicted Mother to meals and on multiple occasions they didn't do it. She has dementia and does not remember. We fear they are taking advantage of this fact and are not getting her for meals because she will not remember. We were there 4 times at dinner time in two weeks and they only picked her up once.

Be prepared to understand what's involved in assisted living care, especially when you have a loved one with dementia. There isn't enough information provided on what to expect and what's included. Even though there's this lengthy contract, it doesn't go into the specifics of the things you will bump into or the things you need to know, understand, and experience when it's your first time having a loved one going into assisted living care.

Beautiful new community, staff is great and rooms are spacious. A little on the pricey side.

I have been at Stonebrook Windsor Lock four years. I cannot imagine a better place. Top notch staff and programs.

Our family had an in person tour and we found them to be very pushy the entire time

They do not listen to families concerns and they are rude when you talk to them, especially the nurses and they are not respectful of your wishes. The staff is transient. I would not recommend them to others.

Nice facility and staff. Costs a little high.

Beautiful facility however it is too out of the way and at this point, there are not many residents there. This is not the right place for my parents.