Encore

I toured Randall Residence of Auburn Hills, the community was very clean and the residents seemed well taken care of. For people that need a smaller place, Randall Residences would be a good fit for them.

This was a nice community. They didn't have any bathtubs in the community, and my loved one wanted one. Also, the resident may have to move to a new apartment for continued care within the community.

The meals and dining service is not the best, it could be improved they do not really cook with any fresh vegetables. When our loved one does participate in the activities they really seem to enjoy them and the value for the money is adequate.

Did not know what to expect when I signed up for a tour and a taco lunch. Was pleasantly surprised while touring to see amenities available. Only thing to better the tour would be to see first hand sample rooms!!

We had a very good tour at The Courtyard at Oshkosh. Our tour guide was very friendly and very knowledgeable - I was impressed with them. Compared to other places we toured, this one reminded me more of a nursing home though, and it wasn’t quite as upscale. But it was a very clean facility.

I would tell others that this was the best option for us and our situation. If we were looking at another place again, we would probably go back. The staff seemed great and were nice to work with. The shower schedule seemed to be only two days a week, it would be nice to have seen this happen a little more often for some of the residents. The food was okay, and was above average compared to some other communities. The staff were good at figuring out how to assist with getting my loved one to eat. There was a lot going on during the day for the residents to participate in for activities.

My loved one enjoys being here and is happy. They seem to be doing well.

It's good. I appreciate all the help they give me. My apartment is very roomy. I enjoy visiting with my friends I have made here.

The food served is very good. During winter, I have stated that removal of snow on my vehicle and a path to it is very important to me. So far, this has been done.

There are many very good and compassionate care givers here. There are also a few that should not be working in this industry. We are thankful for good help! It is very clean and the director and marketing people are very good! (Very caring). We have been mostly pleased with Kenosha Place.

Seems like there has been a constant turn-over of staff at this facility. Management has been trying to retain staff-and we hope they can. We realize that COVID-19 has a lot to do with it. Our mother seems to have her favorite staff members that really treat her well. The food that is served smells and looks good!

Our family had an in person tour and it was an okay experience, nothing negative about the things we saw and the people we spoke with.

I have been treated excellently I have no complaints.

The caregivers seem to truly care about the residents. My loved one is always clean and happy. Since she has Alzheimer's disease we have to totally trust the staff. We do trust them and would and have recommend Kenosha Place.

They are nice people. They take good care of us. Lots of things to keep us busy. Our building is very well kept.

Encore at Champlin was a bigger community split into two sections, memory care and general. It felt like my loved one's social level would have been kind of stunted here, because their memory care patients seemed to be farther along in their Alzheimer's and less social. It was a nice looking facility, but I just didn't feel like was a good social match for my loved one.

It seems like the staff that they have there have been there for a really long time, and that says a lot about the care that they're providing. We've used them a few times for respite, and everybody remembers my loved one and is always really welcoming. It's always been very clean every time I've been there. They put effort into planning activities to try to get people engaged every day, but it seems like people end up spending a lot of time in their rooms, although I understand that's just kind of the nature of this type of place, especially with short staffing.

Very good. Staff very friendly and helpful. Makes me feel good knowing my mom is well cared for and safe when I can't be there.

Finally I have company and I have made friends. So glad I no longer have to worry about laundry, cleaning, and food. My eyes are not that good so I need the help right now. I am happy I decided to move into Heritage House.

I like the meals and having a choice. I enjoy the bus rides on Thursday. Most of all I like craft activities with my friends.